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Re: StX Restaurant Ratings

BeachcomberStt
December 26, 2013 04:53PM

Registered: 7 years ago
Posts: 1,014

This guy/customer leaves PI sign as a tip.
(Found on internet)

Base: $26.86
Tip: Pi Sign
Total: $30.00





Edited 2 time(s). Last edit at 12/26/2013 05:04PM by BeachcomberStt.

Re: StX Restaurant Ratings

Jamison
December 26, 2013 05:41PM

Registered: 6 years ago
Posts: 1,037

I've worked in several types of bars and restaurants on this island and I'd say you average just under 10% in tips, regardless of service. Blue Water does have it written on the menu. When I worked there, I always mentioned it to people. Some folks did get offened. In fact, I didn't usually add it in.

Re: StX Restaurant Ratings

JulieKay
December 26, 2013 05:51PM

Registered: 6 years ago
Posts: 1,341

You know Jamison, if it was there when you were working there, then that means I have double tipped waitstaff at Bluewater MANY times - and no one ever mentioned it to me. I didn't see it on the menu either (not doubting it was there) - I find that extremely annoying, Some waitstaff got some pretty rich tips from us.

Re: StX Restaurant Ratings

STXjill
December 26, 2013 06:28PM

Registered: 8 years ago
Posts: 215

We went to Bluewater last Sunday for brunch, it was very busy, but service was good. Food was slow coming out because they were slammed, but sitting there enjoying the view and leisurely brunch, it didn't matter how long it took for our food. When the check was brought to us, we handed over our credit card without looking at the detail. It did seem high, and I mentioned it to my husband. We figured it was because we bought breakfast for my brother. Now I wonder if I paid the 20% tip twice ... I didn't notice anything mentioning 20% automatically added, I think the server should mention it if the tip is added already. There were only 3 of us, not 6 or more, which used to be the norm for adding gratuity at some restaurants.

Re: StX Restaurant Ratings

JulieKay
December 26, 2013 06:44PM

Registered: 6 years ago
Posts: 1,341

I also noticed several times the amount seemed high and i just didn't question it. >.<

Re: StX Restaurant Ratings

Alana33
December 27, 2013 05:19PM

Registered: 6 years ago
Posts: 11,870

It s always good to review your bill prior to payng your check.
Mistakes happen and sometimes it's not a mistake.

Re: StX Restaurant Ratings

JulieKay
December 28, 2013 12:20AM

Registered: 6 years ago
Posts: 1,341

Quote
Alana33
It s always good to review your bill prior to payng your check.
Mistakes happen and sometimes it's not a mistake.

I did check. They don't have the service charge itemized on the bill, it's baked into the item charge, which makes it hard to realize.

Re: StX Restaurant Ratings
avatar

CruzanIron
December 28, 2013 07:02AM

Registered: 4 years ago
Posts: 2,383

Seems unethical to me. It also means that the wait staff probably does not get the 'tip'.

I'll look more carefully at other restaurants also, but Bluewater is done for since my
wife said that we won't eat there any more.

Re: StX Restaurant Ratings

Alana33
December 28, 2013 08:19AM

Registered: 6 years ago
Posts: 11,870

Quote
JulieKay
Quote
Alana33
It s always good to review your bill prior to payng your check.
Mistakes happen and sometimes it's not a mistake.

I did check. They don't have the service charge itemized on the bill, it's baked into the item charge, which makes it hard to realize.

That's BS and highly unethical unless they have a big sign posted where everyone can see it or it is noted on the menu that they add 20% to EVERYTHING. I sure would not be patronizing that restaurant if I lived in STX.

Re: StX Restaurant Ratings

vicanuck
December 28, 2013 08:38AM

Registered: 8 years ago
Posts: 2,285

I've enjoyed many great meals at Blue Water Terrace and have no issues with the 20% auto-gratuity. It is clearly stated on the bottom of their new menus and on the Brunch Menu. I did notice that they omitted it on the Christmas Dinner menu but that was likely an error.

Re: StX Restaurant Ratings

speee1dy
December 28, 2013 09:47AM

Registered: 10 years ago
Posts: 8,547

Cruzan, that was funnyhappy

I'll look more carefully at other restaurants also, but Bluewater is done for since my
wife said that we won't eat there any more.

Re: StX Restaurant Ratings

Jamison
December 28, 2013 10:42AM

Registered: 6 years ago
Posts: 1,037

Quote
JulieKay
You know Jamison, if it was there when you were working there, then that means I have double tipped waitstaff at Bluewater MANY times - and no one ever mentioned it to me. I didn't see it on the menu either (not doubting it was there) - I find that extremely annoying, Some waitstaff got some pretty rich tips from us.
It started the begining of last season. I was there for a month or two and then left for Low Life (bummer). Most nights you get a late (should be closed time) rush pretty often, from young people before they go out and they'll typically run up over a $100 tab and leave $1 for a tip. I think that was the premise behind this move. It really sucked. That said, I have always, every single time, told people it was in there. If you add a grat and don't say anything IMO, that's stealing. However, it is on the menu and everyone is handed a menu to read.

Re: StX Restaurant Ratings

CAtoSTX
December 28, 2013 04:00PM

Registered: 8 years ago
Posts: 592

I miss Blue Water, but 20% is high to automatically add in.
My husband and I have both worked food service, so we tend to be good tippers. BUT honestly, 18% is standard grat 15% is low, but an acceptable add-in IF there's an additional line for adding more.

Re: StX Restaurant Ratings
avatar

rotorhead
December 28, 2013 04:19PM

Registered: 12 years ago
Posts: 2,449

I don't understand the games played by restaurants and such. Either tips are totally optional or they are not. If they are not then why not just increase the price of food on the menu and increase the wages for your wait staff?

Listing your food prices and then putting a note at the bottom of the menu which states that a 20% charge will be added just seems dishonest. Just tell me what the food and drinks will cost me! I guess unless the menu specifically states that prices are in US Dollars you could always pay in Eastern Caribbean Dollars.

It's like those commercials on TV which advertise something and then have disclaimers in very fine print which doesn't stay on the screen very long.

Where is Consumer Affairs when you need them.

Re: StX Restaurant Ratings

STXjill
December 28, 2013 06:42PM

Registered: 8 years ago
Posts: 215

I completely agree. We used to go there often for weekend breakfast/brunch and stopped looking at the menu because we knew what we wanted or ordered what we read from the special board. We stopped going when our most favorite server/waitress didn't work there any more. The 20% added for gratuity is shameful if the server doesn't advise when presenting the bill. I'm really disappointed about this, we just started going back again, but I'm hesitant to go back, except to test the system and see how it turns out. I love the food, and I think Lori is an amazing chef ... I want her to succeed, she's worked very hard to get where she is.

Quote
rotorhead
I don't understand the games played by restaurants and such. Either tips are totally optional or they are not. If they are not then why not just increase the price of food on the menu and increase the wages for your wait staff?

Listing your food prices and then putting a note at the bottom of the menu which states that a 20% charge will be added just seems dishonest. Just tell me what the food and drinks will cost me! I guess unless the menu specifically states that prices are in US Dollars you could always pay in Eastern Caribbean Dollars.

It's like those commercials on TV which advertise something and then have disclaimers in very fine print which doesn't stay on the screen very long.

Where is Consumer Affairs when you need them.

Re: StX Restaurant Ratings

STXjill
December 29, 2013 07:15PM

Registered: 8 years ago
Posts: 215

We went to Bluewater Terrace for brunch today. Food was excellent, as was the service and view of Buck Island. No gratuity added to our check, I was relieved and happy that we'll continue going back now that that's cleared up. I did read the fine print on the bottom of the menu, stating they add an 18% gratuity, perhaps it's for the habitual non-tippers?

Re: StX Restaurant Ratings

JulieKay
December 29, 2013 07:44PM

Registered: 6 years ago
Posts: 1,341

Did you ask about the gratuity policy Jill?

Re: StX Restaurant Ratings

STXjill
December 29, 2013 07:53PM

Registered: 8 years ago
Posts: 215

Quote
JulieKay
Did you ask about the gratuity policy Jill?

Nope, we didn't have gratuity added, so we were satisfied. Perhaps it's written on the menu for the habitual non-tippers, I've certainly heard those horror stories regarding people that don't tip.

Re: StX Restaurant Ratings

JulieKay
December 29, 2013 08:16PM

Registered: 6 years ago
Posts: 1,341

I wonder how they decide who they will add the gratuity to, and who they will not. That almost is more annoying, that it isn't equally applied to everyone, if that's what they're doing.

Re: StX Restaurant Ratings

STXjill
December 29, 2013 08:29PM

Registered: 8 years ago
Posts: 215

Perhaps they have regular non-tippers, I've heard stories about that all over island.
My suggestion: don't stiff on the tip. The habitual non-tippers will understand and go elsewhere. Those of us that tip well for good service will not have to worry.

Edit to add: we've been going there for years, and we always tip well, because the service and food is good.



Edited 1 time(s). Last edit at 12/29/2013 08:33PM by STXjill.

Re: StX Restaurant Ratings

JulieKay
December 29, 2013 09:06PM

Registered: 6 years ago
Posts: 1,341

We lived right around the corner and used to go there a lot (recently). Like most places, they had their good days and their off days, and some days were really off.

We are good tippers in general - hence the thought that we would have an additional gratuity added unknowingly is annoying. It has nothing to do with being a habitual non-tipper or not, it's the policy in general. Either add it to everyone's bill and be clear and honest about it (i.e. make sure guests know so they don't double tip) or add it to no one.

Personally I believe that if a restaurant wants to guarantee a living wage to their waitstaff, they should pay them one, not enforce a mandatory gratuity - especially when the service is spotty, like we've experienced there. And yeah, if I get really bad service (and it has been really bad at times) I want to have the option to withhold the tip (and tell Pauly and Lori why) without being labeled a "habitual bad tipper." There's more than one reason why people don't always provide a generous tip.

My two cents. When we're back to visit soon I doubt we'll eat there. Savant has been really good lately and is my current favorite place. wink

Re: StX Restaurant Ratings

Ca. Dreamers
December 30, 2013 08:45AM

Registered: 8 years ago
Posts: 377

While we're on the subject........

We ate @ the Mexican food place in Gallows Bay last evening, Maria's.

This is NOT Mexican food! Poorly seasoned, cheese like plastic and over priced.

Speaking of pricing, a friend and I had a couple of Tequila shots after dinner.

When the bill came they had charged us $60.00 for the four shots!

One of our party questioned the bar tender regarding the charge and she snarkingly replied that she did not make the prices.

The manager did finally discount these 4 shots to $30.00, I can buy a whole bottle of what we drank for that.

I don't have an axe to grind with someone making a profit but this kind of GOUGING is complete BS!

We will not return.

And yes, before you ask, we did leave a 20% tip and hope those that severed us got it and not the owner.

Bad!

CD



Edited 1 time(s). Last edit at 12/30/2013 08:50AM by Ca. Dreamers.

Re: StX Restaurant Ratings

Alana33
December 30, 2013 08:52AM

Registered: 6 years ago
Posts: 11,870

For $60 you could've probably bought 4 bottles of tequila.
That's pretty outrageous and sad that owners will drive people away with bad food and overpriced drinks, then wonder why they go under. Hard to find good consistant value.

Re: StX Restaurant Ratings

stxem
December 30, 2013 09:22AM

Registered: 11 years ago
Posts: 841

What kind of tequila did you get? Maria's does have a lot of very high end tequilas that are much more expensive than patron and others.

Re: StX Restaurant Ratings

Ca. Dreamers
December 30, 2013 09:40AM

Registered: 8 years ago
Posts: 377

Quote
stxem
What kind of tequila did you get? Maria's does have a lot of very high end tequilas that are much more expensive than patron and others.

We drank Jose Quevo Traditional.

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