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What's going on with AT&T? - no service
December 03, 2010 11:28AM
Anyone know why there's no service on AT&T phones today? I had service earlier today, but just noticed it's out.

Juanita
Re: What's going on with AT&T? - no service
December 03, 2010 12:35PM
mine is out and the tech on phone told me to turn off 3G and this worked.
Re: What's going on with AT&T? - no service
December 03, 2010 01:06PM
Juanita,

I called AT&T and they are having issues. Mine is working fine now on the West Side. I also expressed my frustration from being out of service 10 days last month. I received a $33 credit for pro-rated outages. cool
Re: What's going on with AT&T? - no service
December 03, 2010 01:13PM
I figured they were practicing to run WAPA

Pamela
Re: What's going on with AT&T? - no service
December 03, 2010 04:32PM
WOW! I just turned off 3G and went almost instantly from one scrawny, little bar to five bars!
avatarRe: What's going on with AT&T? - no service
December 03, 2010 10:51PM
How do you turn off 3G?

Edward on St. Croix
VI resident since 2009
Re: What's going on with AT&T? - no service
December 04, 2010 08:48AM
Depends on your phone. If you have an I-phone go into setting, general, network.

Jim
avatarRe: What's going on with AT&T? - no service
December 04, 2010 09:05AM
I got a $50 credit yesterday, let's bleed em dry. Lack of profit may provide motivation to refit the towers.
Re: What's going on with AT&T? - no service
December 04, 2010 09:57AM
so far we got a 100.00 credit.for october. and a friend told me yest, she got a 130.00 credit.
we are calling again today to see about november. having to use innovative for long distance. should send ATT the bill for the long distance calls i made and could not use ATT.

lol taking over WAPA??? if so i am throwing my phone into the toilet
Re: What's going on with AT&T? - no service
December 04, 2010 09:59AM
Flush!excited

Juanita
Re: What's going on with AT&T? - no service
December 04, 2010 10:04AM
i guess i can flush.....we have plenty of water in cistern.
but first call the tech service and say.....listen to this...do you hear water. you are going down the toilet.then flush
Re: What's going on with AT&T? - no service
December 04, 2010 01:56PM
DixieChick excited

My phone has been in and out of service all day today. I wonder if they read my post about "getting a refund"!
avatarRe: What's going on with AT&T? - no service
December 04, 2010 06:27PM
AT&T back on line around 7 pm tonight, Saturday. smiling
Re: What's going on with AT&T? - no service
December 07, 2010 12:36AM
Quote
Bombi
I got a $50 credit yesterday, let's bleed em dry. Lack of profit may provide motivation to refit the towers.

Here here! smiling
Re: What's going on with AT&T? - no service
December 07, 2010 07:06AM
Quote
Bombi
I got a $50 credit yesterday, let's bleed em dry. Lack of profit may provide motivation to refit the towers.

ATT receives a hefty subsidy for providing service here, --part of the Universal Service Funds created by taxes on everyone's phone bill.

Part of the problem here is that we're dependent on one tower to provide service in an area, whereas, in the stateside suburbs and cities, if one tower goes down, another helps pick up the slack. Quite frequently I find myself reminding me that "I live on an island."
Re: What's going on with AT&T? - no service
December 07, 2010 09:19AM
Yesterday it was reported on CNN that again AT&T was rated the worst cell phone provider in the US. What amazed the reporter was even though AT&T was last year their, ratings were even worse this year and they weren't even close to being the second worse. AT&T won the "distinction" of worst by nine points going away.

Jim

PS I got a $50 credit when I called and complained. Over $200 in credits since May.
Re: What's going on with AT&T? - no service
December 07, 2010 10:56AM
Quote
Neil
ATT receives a hefty subsidy for providing service here, --part of the Universal Service Funds created by taxes on everyone's phone bill.

Is this true for cell phones? I couldn't find a definitive answer but thought USF was only given to landline providers.

I believe that ICC (Innovative) was getting hefty payments from the USF for every land-line phone subscriber. This is a big part of the reason why they didn't invest anything into their cable tv infrastructure to offer cable modems at much higher speeds than DSL. DSL requires you get a phone line and for every phone line they provide they were getting a hefty chunk of change (I've heard as high as $30/line but that is unsubstantiated).

The laws of unintended consequences are amazing, the government creates the USF which ends up hindering service to rural areas instead of encouraging it!

Sean
Re: What's going on with AT&T? - no service
December 07, 2010 03:39PM
It's true for cellphone service too.
[blog.connectedplanetonline.com]
Re: What's going on with AT&T? - no service
December 16, 2010 09:39AM
Quote
Neil
It's true for cellphone service too.
[blog.connectedplanetonline.com]

Thanks for that Neil, interesting (and seems controversial to me).

Sean
Re: What's going on with AT&T? - no service
February 09, 2011 09:49AM
If you are having problems with AT&T cell service on STX on Feb 9th please give AT&T a call at 800-331-0500.

My service has been bad since Monday and no service today. As usual when I called they have no idea that service is not working.

Jim
Re: What's going on with AT&T? - no service
February 09, 2011 09:57AM
I spoke at length with the technical department this morning. The schedule says that two towers on STX are down and will be restored by 0200 tomorrow.

They also say that there is a new stx/east end tower to be installed by mid october, so hopefully we can have some redundancy.
Re: What's going on with AT&T? - no service
February 09, 2011 11:05AM
I just got off the phone with tech support. The west end tower has been down since Jan 25th. It was scheduled to be repaired on the 26th but that didn't happen. The only reason we have any service on the west end is that there is some overlap in coverage from another tower.

If you're having trouble, call! The tech told me that they escalate the service ticket when a lot of people call in.
Re: What's going on with AT&T? - no service
February 09, 2011 08:07PM
is the best # the 800-331-0500, or should we call a different # to complain?
Re: What's going on with AT&T? - no service
February 10, 2011 08:19AM
That is the number to call if you can't use your cell.

I just got a number so you can connect to tech support directly 866-700-2105. No telephone trees or CSRs having you turn your phone off and on,

AT&T called me Wednesday evening to tell me the problem was fixed. The first call was so garbled they could not understand what I was saying. So she immediately called back. Same problem, neither of us could understand much of what was being said.. Her parting remarks were that she would let the network people know there was still a problem.

I have less than one bar of service today which I guess is better than no service.

Jim



Edited 1 time(s). Last edit at 02/10/2011 08:36AM by Jim Dandy.
Re: What's going on with AT&T? - no service
February 18, 2011 12:28AM
Quote
SunnyCaribe
I spoke at length with the technical department this morning. The schedule says that two towers on STX are down and will be restored by 0200 tomorrow.

They also say that there is a new stx/east end tower to be installed by mid october, so hopefully we can have some redundancy.

Per an AT&T rep I spoke with the other day, all the new towers that are going in are supposed to be LTE, so hopefully that means there will be 4G on STX!

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