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Flat Iron Grill Credit Card Fraud

Jcanberra
July 02, 2012 09:15AM

Registered: 7 years ago
Posts: 14

Has anyone else had Flat Iron Grill add charges to your credit card after you left the restuarant. If so please let send me a message. Thank you.

Re: Flat Iron Grill Credit Card Fraud

speee1dy
July 02, 2012 11:06AM

Registered: 10 years ago
Posts: 8,626

not me. sorry to hear that happen to you. we have always had good honest service. did you let them know and what did they say. make sure you inform your credit card/debit card company.

Re: Flat Iron Grill Credit Card Fraud

STXBob
July 03, 2012 07:34AM

Registered: 12 years ago
Posts: 2,131

Not me either. The policy of the credit card companies is usually:
- The customer should try to resolve the problem directly with the merchant.
- Failing that, the customer should dispute the charge with the credit card company. Typically, the customer prevails 80% of the time.

Re: Flat Iron Grill Credit Card Fraud

rhstoo
July 03, 2012 10:47AM

Registered: 8 years ago
Posts: 195

I've been eating there for two years and never a problem.

Re: Flat Iron Grill Credit Card Fraud

StCroixBeachBoy
July 03, 2012 11:40PM

Registered: 8 years ago
Posts: 95

I've never had a problem there. I can tell you that the owner wouldn't tolerate it. Depending on when this happened, it might be the work of a single employee. They've had some turnover recently. Contact the current manager (Larry) and I'm sure he'll address it immediately.

Re: Flat Iron Grill Credit Card Fraud

islandlovin
July 04, 2012 07:50AM

Registered: 6 years ago
Posts: 86

When a restaurant runs your credit card the cards are pre- authorized for a certain percentage over the amount of your bill. This allows for a tip to be added to bill if you leave them the tip on the card. Sometimes for some odd reason if you log online to your card you will see this 'extra' charge. But it's not really a charge it's a pre authorization and it goes away in a day or two. I worked in a restaurant for many years and I can't explain why some people see these charges and others never see it but never once did a customer call me back and say the charge is still there, it always disappears. This can be what you are seeing as the 'extra' charges after you have left

Re: Flat Iron Grill Credit Card Fraud

Linda J
July 04, 2012 08:01AM

Registered: 13 years ago
Posts: 3,903

Works the same way at many hotels. Upon arrival, the hotel preauthorizes or holds the projected amount of the room and tax charges, plus some amount per day in case you charge things to your room. When you check out, they actually charge your entire bill. If at check-out you pay with cash, or with another card, it sometimes takes a day or two for the preauthorization to "go away".

Re: Flat Iron Grill Credit Card Fraud

OldTart
July 04, 2012 08:11AM

Registered: 6 years ago
Posts: 6,524

Reference the two previous and interesting posts, this entry in Wikipedia explains the whole process. Interesting reading.

[en.wikipedia.org]

Re: Flat Iron Grill Credit Card Fraud

Jcanberra
July 04, 2012 11:10AM

Registered: 7 years ago
Posts: 14

Thanks all and yes already had credit card company take the charge off. This is not pre-authorization issue. I asked the owner to call me and no one seems to care. Too bad, we had ate there several times before, but no more.

Re: Flat Iron Grill Credit Card Fraud

islandlovin
July 04, 2012 12:34PM

Registered: 6 years ago
Posts: 86

Well it wouldn't make sense for your credit card company to just take a charge off unless it was a temp hold put on by the restaurant. I wouldnt blame a restaurant for the charge because it was most likely a pre auth or temp hold. If it really was a charge the credit card company sends a dispute and the restUrant has to provide a copy of your signature on the receipt. the fact that they didnt return your call that i would.heck who is your credit card company??? Lol I need to get that card and take a few charges off I swear I didn't spend that much lol.

Re: Flat Iron Grill Credit Card Fraud

vicanuck
July 05, 2012 08:04AM

Registered: 8 years ago
Posts: 2,285

I tend to only pay cash at restaurants and never carry my wallet, jewellry or valuables to a restaurant in the evening, especially on the North Shore.

Re: Flat Iron Grill Credit Card Fraud

vicanuck
July 07, 2012 08:01AM

Registered: 8 years ago
Posts: 2,285

I didnt experience credit card fraud at the Flatiron last night when I was there, but they had no pizza and no Budweiser.

The Fettuccini Alfredo was alright though.

Re: Flat Iron Grill Credit Card Fraud

speee1dy
July 07, 2012 03:06PM

Registered: 10 years ago
Posts: 8,626

no pizza, the portabello mushroom pizza with caramelized onions is the best,

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