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BBVI STX real slow, again

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Novanut
October 04, 2015 06:41PM

Registered: 13 years ago
Posts: 898

For the last couple of days it has been slow. Took 4minutes to load speedtest. Results were a ridiculous .43 down and .05up. This is Catherine's Rest area. Called them and left message but then, it's Sunday. Anyone on the island with these kind of numbers?

Re: BBVI STX real slow, again

quirion
October 04, 2015 08:53PM

Registered: 7 years ago
Posts: 428

No issues here near great pond. Call early in the AM

Re: BBVI STX real slow, again
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Novanut
October 05, 2015 09:47AM

Registered: 13 years ago
Posts: 898

Maybe they were working on it since the up/down have greatly increased.

Re: BBVI STX real slow, again

SkysTheLimit
October 05, 2015 10:13AM

Registered: 11 years ago
Posts: 1,909

20 M down and 2 M up on the North Shore STX

Re: BBVI STX real slow, again
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CruzanIron
October 05, 2015 10:29AM

Registered: 5 years ago
Posts: 2,405

Quote
SkysTheLimit
20 M down and 2 M up on the North Shore STX

2m down mid island STX

Re: BBVI STX real slow, again

STXBob
October 05, 2015 12:22PM

Registered: 12 years ago
Posts: 2,135

This is my usual BBVI speed from Coakley Bay. There's rarely much deviation:

Re: BBVI STX real slow, again

Alana33
October 05, 2015 12:35PM

Registered: 6 years ago
Posts: 12,082

I was having issues with my speed and having router drop offline frequently. I called and a tech came to house and realigned the receiver, plus I upgraded my router. No problems now.
This morning getting 6.71 download and 2.31upload.

Plus got credit for slow periods of service. Great service.

Re: BBVI STX real slow, again
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Novanut
October 05, 2015 03:18PM

Registered: 13 years ago
Posts: 898

Tech came out and said trees too tall or pole too short. Said trees and longer pole my job, not theirs...

Re: BBVI STX real slow, again

Alana33
October 05, 2015 03:28PM

Registered: 6 years ago
Posts: 12,082

Why can't they put in longer pole? What's with that?
Trees do grow. Is there no other tower to align to?

My tech was great and spent considerable time to get it right for me including having his boss come with another computer since his Windows upgrade sort of screwed his diagnostics up. They didn't leave until everything was working right.

Happy!excited

Re: BBVI STX real slow, again
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Novanut
October 05, 2015 06:26PM

Registered: 13 years ago
Posts: 898

He said I buy the pole, he'll install it, and since it's higher all new cable (my expense) had to be installed, end of discussion…

What's not to love?

Re: BBVI STX real slow, again

Scubadoo
October 05, 2015 10:45PM

Registered: 4 years ago
Posts: 2,121

Quote
STXBob
This is my usual BBVI speed from Coakley Bay. There's rarely much deviation:


I hope that's with only the basic plan.

Re: BBVI STX real slow, again
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CruzanIron
October 06, 2015 09:24AM

Registered: 5 years ago
Posts: 2,405

BBVI . 05 Mbps this morning. The usual mid-morning slowdown.

Re: BBVI STX real slow, again

Beeski
October 06, 2015 10:44AM

Registered: 10 years ago
Posts: 644

Quote
CruzanIron
BBVI . 05 Mbps this morning. The usual mid-morning slowdown.

Have you called the office at 719-2943 to see if there is a problem....or if you are using all your bandwidth on a behind the scenes upgrade?

Re: BBVI STX real slow, again
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CruzanIron
October 06, 2015 11:22AM

Registered: 5 years ago
Posts: 2,405

Quote
Beeski
Quote
CruzanIron
BBVI . 05 Mbps this morning. The usual mid-morning slowdown.

Have you called the office at 719-2943 to see if there is a problem....or if you are using all your bandwidth on a behind the scenes upgrade?

I went to your website to get your number. Even your website was down.

Then we lost signal completely. No visual interference, antenna was re-aimed a couple of weeks ago.

No background upgrades or usage at all. I have a laptop that is used only to test connectivity hard wired to the power supply adapter.

Speed is back to 2.13 now.

Thank you.

Re: BBVI STX real slow, again
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Novanut
October 08, 2015 07:05PM

Registered: 13 years ago
Posts: 898

Okay, this must be a weekend practice. Was working well until now. Watching netflix and then, boom. All gone. Speedtest (again, 4 minutes to load): .15 down, .01 up. Was: 2.15 down, Can't remember the up. If BBVI is doing maintenance fine. Can't you perform it in the overnights rather than the prime times????? Please????

Re: BBVI STX real slow, again
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Bombi
October 08, 2015 08:03PM

Registered: 11 years ago
Posts: 2,104

Yeah mom, similar issues like throttling. Signal drops, gets really slow. It was never like this until recently. I'm not sure it's really broadband after using a $30 BB ISP in the states.
New FCC rule @ calling an ISP Broadband. [blog.sfgate.com]

Edited to add, I've been a BBVI customer for about 10 years. There is 2 fiber optic cables on the pole in front of my house and I'm looking for options.

optimist with low expectations on STX



Edited 1 time(s). Last edit at 10/08/2015 08:15PM by Bombi.

Re: BBVI STX real slow, again
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CruzanIron
October 09, 2015 03:05AM

Registered: 5 years ago
Posts: 2,405

My tenant has a consistent slowdown at 6 PM every evening.

Re: BBVI STX real slow, again
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Novanut
October 09, 2015 07:03AM

Registered: 13 years ago
Posts: 898

Gee. I wonder if anyone here knows why this happens???

Re: BBVI STX real slow, again
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Novanut
October 14, 2015 08:04PM

Registered: 13 years ago
Posts: 898

I must be on BBVI's naughty list again.

Slow going at 7:30pm in Catherine's Rest.

I know I'm not a "preferred customer" but I do pay my bill every month.

So, what happened this time?

Re: BBVI STX real slow, again
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Novanut
October 14, 2015 08:27PM

Registered: 13 years ago
Posts: 898

8:30pm Speeds back up. Thank You 'B'!

Re: BBVI STX real slow, again

speee1dy
October 15, 2015 11:00AM

Registered: 10 years ago
Posts: 8,651

IT DOES SEEM LATELY that it is in and out more frequently then ever

Re: BBVI STX real slow, again
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Novanut
October 15, 2015 04:01PM

Registered: 13 years ago
Posts: 898

Fingers crossed that 'B' & company are opening up the 'pipes' to allow a little more juice to flow through...

Re: BBVI STX real slow, again
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Novanut
October 25, 2015 03:09PM

Registered: 13 years ago
Posts: 898



I think I understand that the speed, or lack thereof, depends on how many are using it at any given time, right??



I also tried using the ping test and was unable to pass the 'packet' portion of the test. Not too sure what that all means and why my results always seem low. If any of you understand either of these tests enough to put it in 'internet for dummies' terms, I would really appreciate an explanation.

Re: BBVI STX real slow, again
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Novanut
October 25, 2015 07:20PM

Registered: 13 years ago
Posts: 898

Still crazy after all these beers…

Re: BBVI STX real slow, again

quirion
October 26, 2015 12:25AM

Registered: 7 years ago
Posts: 428

Have you called and setup an appointment?

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