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Another WAPA problem to look out for

TommySTX
April 19, 2017 02:15PM

Registered: 4 years ago
Posts: 216

So we bought our house 2 years ago and it already had a solar panel system and net metering set up through WAPA. Everything was going great until Feb 11th. WAPA decided to replace my meter and since that point they have stopped giving me credit for the net metering. I called them last month and the CSR told me the amount I should pay that accounted for the net metering. I paid that amount and thought things were straightened out. NOPE. Bill this month still has no net metering credits. I call WAPA and the CSR takes my information and says "I'll call you back". Wait 3 hours. Call them back myself. Happen to get the same CSR and she says she hasn't investigated anything yet. Ask for a supervisor and get put into a supervisor's VM. The incompetence with our basic infrastructure services is amazing.

It may be time to add some more panels and put a few more batteries on the system and go off grid. AHHHHHHHHHHHHHHH!!!!!!

Re: Another WAPA problem to look out for

caribstx
April 19, 2017 02:22PM

Registered: 4 years ago
Posts: 463

I've been through this. You have to go to the office. You can't deal with this on the phone.

Almost all smart meters on STX are automated now and they can show you right on the screen how much you are receiving and delivering.

Do yourself a favor...go in the mid afternoon and see them in person.

Re: Another WAPA problem to look out for

TommySTX
April 19, 2017 02:28PM

Registered: 4 years ago
Posts: 216

Stopped by around 11am today...line out the door. I don't have time to wait for that. Ugh. The CSR told me exactly how much they delivered and I generated but couldn't say why it wasn't accounted for. If it's not fixed by tomorrow, I will go back to the office and try again.

Re: Another WAPA problem to look out for

Alana33
April 19, 2017 02:35PM

Registered: 6 years ago
Posts: 11,970

Good Luck!

Re: Another WAPA problem to look out for

Gator's Mom
April 19, 2017 02:36PM

Registered: 5 years ago
Posts: 869

Call Mr. Moorhead. 340-773-2250 Extension 4069

We had the same issue and he handled it no problem. We called a number of times because he didn't return the call immediately. He responded to us AFTER the problem was resolved.

We haven't received our first bill since the fix - and don't know whether or not we'll retrieve the solar credit that we didn't get in Feb and March - but we know who to call now.

This is a software glitch for many net metering folks - best we were told - but you have to call or show up to get it fixed on your account.

He also had a line crew lower the voltage at the meter the same day we called.


Quote
TommySTX
So we bought our house 2 years ago and it already had a solar panel system and net metering set up through WAPA. Everything was going great until Feb 11th. WAPA decided to replace my meter and since that point they have stopped giving me credit for the net metering. I called them last month and the CSR told me the amount I should pay that accounted for the net metering. I paid that amount and thought things were straightened out. NOPE. Bill this month still has no net metering credits. I call WAPA and the CSR takes my information and says "I'll call you back". Wait 3 hours. Call them back myself. Happen to get the same CSR and she says she hasn't investigated anything yet. Ask for a supervisor and get put into a supervisor's VM. The incompetence with our basic infrastructure services is amazing.

It may be time to add some more panels and put a few more batteries on the system and go off grid. AHHHHHHHHHHHHHHH!!!!!!

Re: Another WAPA problem to look out for

TommySTX
April 19, 2017 02:51PM

Registered: 4 years ago
Posts: 216

Gator's Mom,

Thank you so much for that. I called Mr. Moorhead and he told me that there was a lag in the software update for the net metering after the meter replacement. So the $142 bill + $90 carryover from last month that I didn't pay because of this mixup is now a $48 credit.

Of course, I will have to wait for my May bill to make sure it is truly fixed. I won't be surprised if I'm on the phone or in line at WAPA next month with the same problem

Quote
Gator's Mom
Call Mr. Moorhead. 340-773-2250 Extension 4069

We had the same issue and he handled it no problem. We called a number of times because he didn't return the call immediately. He responded to us AFTER the problem was resolved.

We haven't received our first bill since the fix - and don't know whether or not we'll retrieve the solar credit that we didn't get in Feb and March - but we know who to call now.

This is a software glitch for many net metering folks - best we were told - but you have to call or show up to get it fixed on your account.

He also had a line crew lower the voltage at the meter the same day we called.

Re: Another WAPA problem to look out for

NugBlazer
April 19, 2017 03:08PM

Registered: 11 years ago
Posts: 309

Quote
TommySTX
Of course, I will have to wait for my May bill to make sure it is truly fixed. I won't be surprised if I'm on the phone or in line at WAPA next month with the same problem

"Dis be de islands, mehson. Yuh' know DAMN WELL 'dat you gone be on dat phone nex' month! For true! big grin

Re: Another WAPA problem to look out for

Scubadoo
April 19, 2017 06:00PM

Registered: 4 years ago
Posts: 2,070

You are lucky you got them to answer the phone. Quickest I think I've ever got is if they answer after minimum 30 minutes on hold.

The switched my meter in March, first bill which came a month late charged me for usage on new meter including overage even though it was almost two months usage. But never charged for the balance that was on the old meter.

Re: Another WAPA problem to look out for

Alana33
April 19, 2017 06:56PM

Registered: 6 years ago
Posts: 11,970

I've spent hours and 3 days trying to someone/anyone at WAPA to answer or return a phone call so I could pay a phone bill I never received

Re: Another WAPA problem to look out for

daveb722
April 19, 2017 07:04PM

Registered: 3 years ago
Posts: 490

I had the same issue, but it was corrected on the 2nd bill after the meter change. Don't get me started. mad

Re: Another WAPA problem to look out for

Alana33
April 19, 2017 07:19PM

Registered: 6 years ago
Posts: 11,970

Welcome to the warts.

Re: Another WAPA problem to look out for

Scubadoo
April 19, 2017 08:58PM

Registered: 4 years ago
Posts: 2,070

Quote
Alana33
I've spent hours and 3 days trying to someone/anyone at WAPA to answer or return a phone call so I could pay a phone bill I never received

Phone bill? I'd be happy if they could just get the light bill straightbig grin

I've been keeping a look out for the next bill to see if they catch up with the old meter usage. 56 usage days on the last bill, gee I wonder why it was over the 250kWh limit. Only the first week or two of that was on the old meter.

Re: Another WAPA problem to look out for
avatar

Exit Zero
April 20, 2017 12:32AM

Registered: 10 years ago
Posts: 2,252

Mr. Morehead is a shining example employee - he came out to my home on New Years eve to help me reconnect my broken WAPA wires -- in a coat and tie!!!

Re: Another WAPA problem to look out for

rosesisland
April 20, 2017 05:23AM

Registered: 6 years ago
Posts: 699

Quote
Exit Zero
Mr. Morehead is a shining example employee - he came out to my home on New Years eve to help me reconnect my broken WAPA wires -- in a coat and tie!!!

I totally agree. Mr. Morehead solved my WAPA overcharge very quickly! He even followed up to make sure things were "right" in an email back to me the next month.

Re: Another WAPA problem to look out for

daveb722
April 20, 2017 10:48AM

Registered: 3 years ago
Posts: 490

Sshhh, don't let anyone in the gov't know he is doing a good job, as he may have to find other employment soon.

Re: Another WAPA problem to look out for

Alana33
April 20, 2017 10:56AM

Registered: 6 years ago
Posts: 11,970

Quote
Scubadoo
Quote
Alana33
I've spent hours and 3 days trying to someone/anyone at WAPA to answer or return a phone call so I could pay a phone bill I never received

Phone bill? I'd be happy if they could just get the light bill straightbig grin

I've been keeping a look out for the next bill to see if they catch up with the old meter usage. 56 usage days on the last bill, gee I wonder why it was over the 250kWh limit. Only the first week or two of that was on the old meter.

My mistake. It was the WAPA I was trying to get through to in order to pay that bill. I kept it in my name when I rented house and I scan and email to tenants to pay.

Didn't want them turning off the power on tenants for non payment of a bill I never received. Truly a frustrating experience not having anyone answer any calls for days in a row.

Re: Another WAPA problem to look out for

Scubadoo
April 20, 2017 08:42PM

Registered: 4 years ago
Posts: 2,070

Quote
Alana33

Didn't want them turning off the power on tenants for non payment of a bill I never received. Truly a frustrating experience not having anyone answer any calls for days in a row.

Exactly. Same reason I kept trying to call them for days after not getting a bill for two months. When I finally got through they said not to worry as long as there was 0 balance due which you can verify on their web site.

Re: Another WAPA problem to look out for

Jumbie
May 07, 2017 08:32AM

Registered: 9 years ago
Posts: 677

I'm not a Chuckie Hansen fan but if this article isn't disturbing to VI residents nothing else should really bother you. It is incredulous the ineptness of WAPA management has allowed itself to reach this point.

This is yet another reason the GOVERNMENT SHOULD NEVER OWN WAPA. If I am correct the government owes WAPA for unpaid electric somewhere in the area of $40 million. Then there is the hospital who doesn't pay their bill either, which is several million more.

[viconsortium.com]

Jumbie

Re: Another WAPA problem to look out for

Scubadoo
May 07, 2017 10:16AM

Registered: 4 years ago
Posts: 2,070

And from the article comments


" cruzaniron • an hour ago

As someone already posted, the propane ship is delivering right now. Maybe the VIC can confirm that and change the story headline to " Chucky lies again"
"

I don't recall that WAPA has the ability to easily switch back and forth between fuel oil and propane on the generators converted to run propane.

Re: Another WAPA problem to look out for

Jumbie
May 08, 2017 07:11AM

Registered: 9 years ago
Posts: 677

Article in St Croix Source 5/7/17 stating WAPA will not run out of fuel to generate electricity. They had to say something to refute Chucky Hansen's claim to the contrary a day or so earlier.

Ultimately the cash flow into WAPA has to increase and or different payment arrangements to WAPA's suppliers need to happen.

[stcroixsource.com]



Edited 1 time(s). Last edit at 05/08/2017 07:12AM by Jumbie.

Re: Another WAPA problem to look out for

janeinstx
May 08, 2017 09:00AM

Registered: 6 years ago
Posts: 656

WAPA owes VITOL $32481329.00 not including late fees. Trafigura Is suing to collecT the roughly 24million they are owed. Who is going to sell to them with out payment up front?

Re: Another WAPA problem to look out for

vicanuck
May 08, 2017 11:12AM

Registered: 8 years ago
Posts: 2,285

Quote
janeinstx
WAPA owes VITOL $32481329.00 not including late fees. Trafigura Is suing to collecT the roughly 24million they are owed. Who is going to sell to them with out payment up front?

Maduro?

Re: Another WAPA problem to look out for

janeinstx
May 08, 2017 11:42AM

Registered: 6 years ago
Posts: 656

Venezuela may be the only ones desperate enough.

Quote
vicanuck
Quote
janeinstx
WAPA owes VITOL $32481329.00 not including late fees. Trafigura Is suing to collecT the roughly 24million they are owed. Who is going to sell to them with out payment up front?

Maduro?

Re: Another WAPA problem to look out for

Jumbie
May 09, 2017 04:30PM

Registered: 9 years ago
Posts: 677

PSC firing back @ WAPA. I am not surprised PSC is questioning WAPA. PSC wants to know what happened to the charges included in WAPA's power bills to pay VITOL and PSC is also ticked off at WAPA for not notifying them they are $20 million in debt to VITOL.

[viconsortium.com]



Edited 1 time(s). Last edit at 05/09/2017 04:33PM by Jumbie.

Re: Another WAPA problem to look out for

Alana33
May 09, 2017 04:56PM

Registered: 6 years ago
Posts: 11,970

Our self-serving senators should have jumped at the opportunity to sell to
Southern Energy, decades ago but ...."No, we don wan no white cheese telling we how to run ting dem"...BETTER!

Finding an entity to now buy WAPA, with its massive debts, outdated equipment, etc., I believe would be "yugely" challenging, at least.

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