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Sprint on STX - out everywhere?

islandjoan
September 07, 2017 03:39PM

Registered: 10 years ago
Posts: 1,335

Had to speak with 3 customer service agents at Sprint before I could get someone who spoke English well and could help.

They tell me 1 tower is down and the other 2 are up?

And that repairs should be done sometime within 72 hours.

Does anyone have working Sprint service or only roaming for text only?

My phone could only roam for text, no calls in or out.

Now my phone shows NO SERVICE.

Just wondering what others are experiencing on STX with Sprint.

I count my blessings, though, so trying not to complain.

Re: Sprint on STX - out everywhere?

Oldie1
September 07, 2017 07:45PM

Registered: 2 years ago
Posts: 191

I've no issues with AT&T at all--sorry about Sprint, I know how frustrating it can be not to have a line of communication.

Re: Sprint on STX - out everywhere?

speee1dy
September 08, 2017 08:27AM

Registered: 9 years ago
Posts: 8,217

i have heard from those who have sprint they are without service. this was yesterday

Re: Sprint on STX - out everywhere?

islandjoan
September 08, 2017 08:53AM

Registered: 10 years ago
Posts: 1,335

Sprint is still down today.
I am at work now - yay! they have a T1 line so I can check on what is happening in the other islands.

Re: Sprint on STX - out everywhere?

speee1dy
September 08, 2017 09:20AM

Registered: 9 years ago
Posts: 8,217

check out the facebook group Whats Going on St Thomas, they have good info on stt.

Re: Sprint on STX - out everywhere?

singlefin
September 08, 2017 04:38PM

Registered: 3 years ago
Posts: 515

AT&T held up uninterrupted throughout.
Amazing.

Re: Sprint on STX - out everywhere?

islandjoan
September 10, 2017 03:55PM

Registered: 10 years ago
Posts: 1,335

Just got off the phone with Sprint. They estimate the repair to Sprint tower might not be done until Sept 15.

They said AT&T might be working due to a mobile cell tower?

And that due to all the disasters (Harvey, Irma) they have a limited number of technicians to make all the needed repairs throughout their network)

Anyway, for my efforts in calling again today, I scored a $100 credit.

For anyone interested, call 888.211.4727 option 5 to get account services/retentions


This will get you an English-speaking customer service agent who might give you a credit as well, if you confirm that your outage was since September 6 and also if you have been a customer for a long time, like me.

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