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AT&T East End STX Out?

specialk
September 12, 2017 07:11AM

Registered: 8 years ago
Posts: 567

Anyone else on STX east end experiencing no signal this morning?

Re: AT&T East End STX Out?

lily1025
September 12, 2017 07:57AM

Registered: 7 years ago
Posts: 384

We noticed it was out last night at about 9pm!!!

Still out this am.

Re: AT&T East End STX Out?

captbill
September 12, 2017 08:57AM

Registered: 9 months ago
Posts: 18

Out here at The Reef. Having to use WIFI for cell and text.

Other issue I see for last few days is with Broadband VI. On island websites work great but anything back off island like Netflix, Amazon Video and Facebook is just crawling.

Re: AT&T East End STX Out?

dougtamjj
September 12, 2017 01:33PM

Registered: 10 years ago
Posts: 2,527

AT&T still out on East End

Re: AT&T East End STX Out?

dougtamjj
September 12, 2017 01:49PM

Registered: 10 years ago
Posts: 2,527

Hubby just heard at Ziggy's that we have no cell service because the AT&T emergency generator ran out of gas. So we won't have service until someone refuels it or our power comes back on.

Re: AT&T East End STX Out?

dougtamjj
September 12, 2017 03:42PM

Registered: 10 years ago
Posts: 2,527

Our cell service is back on in Cotton Valley.

Re: AT&T East End STX Out?

dougtamjj
September 12, 2017 04:15PM

Registered: 10 years ago
Posts: 2,527

Nevermind. It's off again.

Re: AT&T East End STX Out?

singlefin
September 13, 2017 09:22AM

Registered: 3 years ago
Posts: 513

Is there a phone number to call and notify someone (AT&T)?

Re: AT&T East End STX Out?

speee1dy
September 13, 2017 10:35AM

Registered: 9 years ago
Posts: 8,216

1-800-331-0500 this is the customer service for ATT

Re: AT&T East End STX Out?

singlefin
September 13, 2017 11:45AM

Registered: 3 years ago
Posts: 513

But there's no direct number for AT&T (or whoever maintains the tower) locally, for situations such as this?

Re: AT&T East End STX Out?

speee1dy
September 13, 2017 01:50PM

Registered: 9 years ago
Posts: 8,216

i dont know of one. you might have to do a search on this forum. a while back there were att issues where a lot of people were having issues. maybe more than a year ago. see if you find anything there

Re: AT&T East End STX Out?

specialk
September 13, 2017 04:25PM

Registered: 8 years ago
Posts: 567

There are no local technicians for AT&T. The tower site itself is owned by a company in FL. They send people from off island as needed

Re: AT&T East End STX Out?

specialk
September 13, 2017 04:27PM

Registered: 8 years ago
Posts: 567

Service seems to have been restored. thumbs up

Re: AT&T East End STX Out?

dougtamjj
September 13, 2017 04:30PM

Registered: 10 years ago
Posts: 2,527

Ours is still out in Cotton Valley.

Re: AT&T East End STX Out?

rosesisland
September 13, 2017 06:47PM

Registered: 5 years ago
Posts: 593

Well, aren't y'all very blessed on the East End of STX. I spent 30 minutes on the phone with ATT, not in my neighborhood, day before yesterday.

I live 400' up above La Grange in Lil la Grange. Our ATT went out the day before the storm. I was told 3 towers were not functioning in our area. I must drive at least 1/2 mile down to get a signal.

We just got wifi back this afternoon, late. For that, I am grateful. We still have no services except when we run the generator. I'm blessed that it runs everything. I just hate feeding the generator every other day to the tune of $50. Rumor has we will get power back on the 20th. Who knows?!?!?!

Re: AT&T East End STX Out?

dougtamjj
September 13, 2017 07:27PM

Registered: 10 years ago
Posts: 2,527

Yes we are blessed but still have no phone service. I feel blessed because this storm went north and we were spared what St. Thomas, St. John and the BVI is suffering. Our lack of service here is frustrating but nothing like what they are experiencing.

Re: AT&T East End STX Out?

Beeski
September 14, 2017 05:27AM

Registered: 9 years ago
Posts: 595

Quote
dougtamjj
Yes we are blessed but still have no phone service. I feel blessed because this storm went north and we were spared what St. Thomas, St. John and the BVI is suffering. Our lack of service here is frustrating but nothing like what they are experiencing.

Amen.

Re: AT&T East End STX Out?

rosesisland
September 14, 2017 06:56AM

Registered: 5 years ago
Posts: 593

True, I didn't mean to sound complaining. Yes, I remember well not having electricity for 3 full months after Marilyn in '95 and large gaping hole in my roof continuing to pour rain into my home.

Re: AT&T East End STX Out?

ernieandmaryjo
September 14, 2017 09:14AM

Registered: 4 years ago
Posts: 107

Rosesisland, we also live in Lil Lagrange, but on the side of the hill facing north above Mahogany Road. We have not lost AT&T but signal has been weak. Have not had Viya service since the storm. Power came back Tuesday night, but everything east of us up Mahogany Road is still dark as of last night. LIke you, I'm not complaining; it could have been much worse!

Re: AT&T East End STX Out?

rosesisland
September 14, 2017 01:45PM

Registered: 5 years ago
Posts: 593

Ernieandmaryjo, I'm at the last house on Rainbow Drive facing west 400' up. We got VIYA last night, out this a.m. Then later on again. Just got ATT back this morning. Still no WAPA, but, large full house generator guzzling up cash to fill 18 gallon tank every other day. Ouch!
Could be much worse and I've had it much worse before. Totally grateful today to finally be"connected" to the world and my children again.

Re: AT&T East End STX Out?

dougtamjj
September 18, 2017 08:23AM

Registered: 10 years ago
Posts: 2,527

AT&T out again in Cotton Valley.

Re: AT&T East End STX Out?

jasona
September 18, 2017 12:42PM

Registered: 2 years ago
Posts: 67

AT&T has an app that you can download for reporting outages called "Mark the Spot" that works great over Broadband.vi (until I lose power and my router).

Re: AT&T East End STX Out?

Beeski
September 19, 2017 01:05PM

Registered: 9 years ago
Posts: 595

AT&T's generator at Cotton Valley was not running this morning.
Broadband VI had to store our generator up there, we will run out of battery power some time this evening. BBVI will get up there as soon as possible after the storm.

Re: AT&T East End STX Out?

Scubadoo
September 23, 2017 08:07PM

Registered: 3 years ago
Posts: 1,640

Your AT&T out today? This is just pathetic.

AT&T CELLPHONE TOWER GENERATOR STOLEN, KNOCKING OUT CELLPHONE SERVICE ON ST. CROIX

Sounds like a job for the VING.

Re: AT&T East End STX Out?

Jumbie
September 23, 2017 09:19PM

Registered: 8 years ago
Posts: 637

I guess stealing copper wire is not selling too hot on the black market right now so these scumbag, low life, vultures probably figure you can get good $$ for a generator OR they stole it to use themselves.

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