Of course I remember it completely differently.
I had not come in to yell at anyone. I had come in with my six month old puppy to talk to customer service about a speed versus billing problem. Since Nov 14 when billing resumed, I had been charged the full amount for residential plus service but had been receiving far far slower speeds. I hoped to either get my speed problem fixed or get a billing credit for not getting plus speeds.
I had come into the office after trying to call first but was unable to get through. I sat in the customer service waiting area and waited my turn. I then spoke to a customer service rep, I explained my billing vs speed problem. She then got tech support involved. The tech support guy looked at the speedtest logs for the past month that I had brought in. He agreed that the speeds were low for a plus customer. He had agreed to try to remotely look at the problem and contact me later to discuss what he found and possibly schedule a visit to my house.
I then pointed out to him how much the speeds varied during the day. We were looking at the data on my tablet when you came into the room. By this time I had been there for 25-30 minutes and there had been no yelling. We were almost rapped up. Your staff, both customer service and tech support had handled things perfectly.
When you came in and saw me, you started yelling at me. "What are you doing here? You aren't supposed to be here, you are supposed to call me." I yelled back "I am here about my speed problem. " You answered "Speed problem? We have thousands of customers to connect and you are here to talk about speed problems? " " Get out, I am going to shut you off!"
So for 30 minutes the visit had gone smoothly, no yelling. The yelling only started during the last two minutes of the visit after you arrived. The yelling was between you and I, I never yelled at your employees, they were great.
You then chased me out and followed me out onto the porch continuing to yell at me from the porch as puppy and I walked to the car. I left. It is hard to argue with someone when they are threatening to shut off your Internet access.
I think you get angry when someone mentions a problem with BBVI. I am probably not the first person to see this anger.
In any case, you didn't shut me off, thank you for that.