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speee1dy
Posts: 8723
(@speee1dy)
Expert
Joined: 11 years ago

so frustrated.
called them today to find out about my bill. waited for about 10 minutes just to get an answering machine. WTF.
i received a bill that says i owe for 2 months ( in january ) tried to log on to see what this was about couldnt log on. emailed them and received a reply that they needed my account number ( which was on the form from their website that was submitted to them )

still no word from them about that.

again, tried to call this morning to find out why the double bill in january. i paid august, november and december. did not pay september or october.

so wondering why charged 2 times for january, and they say one is past due. past due from what.

anyone else having billing problems with broadband billing

11 Replies
quirion
Posts: 427
(@quirion)
Advanced Member
Joined: 8 years ago

Had to go down there to fix mine. They told me they have THOUSANDS of voicemails right now and can't keep up.

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speee1dy
Posts: 8723
(@speee1dy)
Expert
Joined: 11 years ago

Thanks for the heads up. We're they able to help with your situation

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speee1dy
Posts: 8723
(@speee1dy)
Expert
Joined: 11 years ago

received an email from them with the corrected pricing and not the incorrect pricing. just double check your bills. they were overcharging by 70 bucks. i know they are still backed up. im not upset, was just frustrated

but still waiting to sign up online lol

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meowruff
Posts: 347
(@meowruff)
Advanced Member
Joined: 12 years ago

Just curious...
Broadband hooked us up on this past Monday. Great until yesterday...in and out. This afternoon it disappeared and is completely gone. We live near Divi... Anyone this direction have Broadband and find that it’s not working?

I know that they are probably sick of me, so I’m not sure if I need to visit them or there are problems with the tower in our area.

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