Choice Internet out...
 

Choice Internet outage  

Page 1 / 4

rhstoo
Posts: 195
(@rhstoo)
Advanced Member
Joined: 9 years ago

My Choice service has been out for here days. I have an outdoor antenna that hasn't moved a millimeter. I spoke with them Friday and still no signal. Now, I can't even get anyone on the phone. Does anyone know a weekend service number?

16 Replies
bayajo
Posts: 2
(@bayajo)
New Member
Joined: 9 years ago

Has anyone considered or is anyone doing a Class Action Lawsuit against Choice Wireless for false advertising, breach of contract and deceptive trade practices? Considering filling a complaint with the FCC if they don't get their act together very soon!

Reply
stjohnjulie
Posts: 823
(@stjohnjulie)
Trusted Member
Joined: 11 years ago

There is no weekend number. I've been out since the itty bitty wee hours of December 4th. You can reach the local tech on Saturday, after 8am (but don't count on them answering) at 774-0024. They aren't open on Sunday. I also have a number to their people in Colorado, but they aren't open on weekends... 340-220-1009 but they do return calls, and actually admit that there is a problem, unlike the local tech help.

Reply
Iris Tramm
Posts: 681
(@Iris_Tramm)
Trusted Member
Joined: 9 years ago

Not out on STX, but def not getting the 3mg download speeds purportedly advertised (the account is through my landlord). May have a bit of a wonky router, but even with a direct connection, I'm liable to get somewhere from 500k to 1mg.

IT

Reply
stjohnjulie
Posts: 823
(@stjohnjulie)
Trusted Member
Joined: 11 years ago

Ok, so it looks like they have figured out what my (and my neighbors) problem was. They had the modems set to the wrong frequencies. Local guy said that he was given the wrong frequencies. He fixed my neighbors on site, but had to take my modem with him because he wasn't sure how to do it for the model I have. Apparently I have one of the OLD, New modems. They sold the modem that I have in the beginning, but had so much trouble with them that they switched. They offered to Sell me one of the NEW, New modems. Think I will pass. I would gladly exchange though 🙂 So, back online, although it is with the old Choice Lite service and old, old modem.

Reply
Page 1 / 4
Settlers Handbook

Thinking about moving to the Virgin Islands?

The Settler's Handbook is a Indispensable Guide

The current 18th Edition, will help you explore your dream of island living. A solid reference book, it was first published in 1975. That's 40 years of helping people move to the Virgin Islands.

Order Today $17.95
Close Menu
  
Working

Please Login or Register