ATT hurricane credi...
 

ATT hurricane credit  

 

bobn
 bobn
(@bobn)
Advanced Member
Joined: 6 years ago
Posts: 38
March 10, 2018 1:27 am  

Can everyone let me know what ATT credited you for phone service after the storm? They’ve been giving me the run around saying I’ll get a credit next bill cycle since Xmas. They usually just transfer me around for 30 minutes on the phone every month until I give up for another month.


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stjohnjulie
(@stjohnjulie)
Trusted Member
Joined: 12 years ago
Posts: 855
March 10, 2018 7:43 am  

I switched to ATT post storms, and haven't received any credits for poor service. And the customer service has been terrible. I have better luck with their online chat than calling them, but don't really get results.


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rosesisland
(@rosesisland)
Trusted Member
Joined: 8 years ago
Posts: 703
March 10, 2018 9:14 am  

ATT credited me for part of Sept., all of Oct., Nov., and part of Dec., a total of 3 months.
I was proactive calling them in Sept. I, also, called the FCC. My wheel was very squeaky!
Keep calling, eventually you'll get someone who will help you.


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fdr
 fdr
(@fdr)
Trusted Member
Joined: 12 years ago
Posts: 1246
March 10, 2018 6:09 pm  

They credited me for two months. I got that same "your credit will be automatic" line through the end of October. I called them a couple of times until I saw it applied to my account.


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watruw8ing4
(@watruw8ing4)
Trusted Member
Joined: 13 years ago
Posts: 850
March 12, 2018 7:26 pm  

They credited me for two months. I got that same "your credit will be automatic" line through the end of October. I called them a couple of times until I saw it applied to my account.

We got our credits on our November and December bills, with no calling. But we got service back very early in October.


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