BroadBandVI on STX  

 

rotorhead
(@rotorhead)
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Joined: 14 years ago
Posts: 2452
August 25, 2016 10:12 pm  

BBVI has been very very slow for the past hour or so. Anyone else having problems?

For the $100/month service.

Their answering system says that they are open until 8:00 but all you get is an answering machine. So far no callback.

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They say there's a heaven for those who will wait
Some say it's better but I say it ain't
I'd rather laugh with the sinners than cry with the saints
the sinners are much more fun...
You know that only the good die young.
BJ


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rotorhead
(@rotorhead)
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Joined: 14 years ago
Posts: 2452
August 26, 2016 12:37 am  

No callback. On average these days I get about 7/2. That is half the speed that I got two years ago. Things are going the wrong direction.

---------------------------------------------------------------------------
They say there's a heaven for those who will wait
Some say it's better but I say it ain't
I'd rather laugh with the sinners than cry with the saints
the sinners are much more fun...
You know that only the good die young.
BJ


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speee1dy
(@speee1dy)
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Joined: 11 years ago
Posts: 8748
August 26, 2016 10:42 am  

i get a lot of dropped service. not sure the problem . maybe the computer. maybe the router. maybe them.


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sunshinefun
(@sunshinefun)
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Joined: 7 years ago
Posts: 681
August 26, 2016 11:39 am  

My BBVI was very slow last night between 7 and 9. It was torture trying to watch Netflix.

Maybe it is time for a change.


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dxphy
(@dxphy)
Advanced Member
Joined: 8 years ago
Posts: 158
August 27, 2016 12:00 am  

I too have been having issues with broadband. Not sure what going on lately. Ended up switching to innovative and so far so good. At the end of the day 100$ for 5Mbps or 40$ for 18Mbps for six months. That a deal with nothing to loose.


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STTsailor
(@STTsailor)
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Joined: 4 years ago
Posts: 526
August 27, 2016 10:29 am  

I buy 12 Mps from Inovative and consistently get 11-12 download speeds. The service has been mostly reliable and it is relatively easy to get hold of tech support.


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rotorhead
(@rotorhead)
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Joined: 14 years ago
Posts: 2452
August 28, 2016 12:13 am  

Another evening of blazing fast Internet from BBVI. It works at its best during the day when you can talk to a tech, but in the evening, not so much.

They are coming on Wednesday to see if I qualify for the speed upgrade that they have been talking about for the past two years. $100/mo.

---------------------------------------------------------------------------
They say there's a heaven for those who will wait
Some say it's better but I say it ain't
I'd rather laugh with the sinners than cry with the saints
the sinners are much more fun...
You know that only the good die young.
BJ


ReplyQuote
OldTart
(@the-oldtart)
Expert
Joined: 8 years ago
Posts: 6523
August 28, 2016 1:15 am  

I have no clue what the numbers mean but, taking a break from dinner party clean-up (any excuse works!) my basic package Innovative is 3.07 down, 0.78 up and 33 ping. I'm now paying total $160/month for landline, cable (DVR, HBO, SHO) and the basic internet.


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dxphy
(@dxphy)
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Joined: 8 years ago
Posts: 158
August 31, 2016 6:26 pm  

Innovative just raised the speeds.


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rotorhead
(@rotorhead)
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Joined: 14 years ago
Posts: 2452
August 31, 2016 6:28 pm  

Innovative just raised the speeds.

What are the speeds and prices?

---------------------------------------------------------------------------
They say there's a heaven for those who will wait
Some say it's better but I say it ain't
I'd rather laugh with the sinners than cry with the saints
the sinners are much more fun...
You know that only the good die young.
BJ


ReplyQuote
OldTart
(@the-oldtart)
Expert
Joined: 8 years ago
Posts: 6523
August 31, 2016 7:18 pm  

I just checked mine and am now getting 6.16 down and 3.28 up. Basic package. You can go onto the Innovative website to get the rates. Can't say I've noticed any difference today but I'm a very basic user, no big downloads, don't watch movies, etc. through the computer.


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rotorhead
(@rotorhead)
Trusted Member
Joined: 14 years ago
Posts: 2452
September 1, 2016 12:25 am  

Much Better!
Broadband VI came out today and replaced my old radio with a new one. Their new improved bandwidth offering.
For $100/mo, I now get:

With Innovative you get 25/5 with high latency. With BBVI I now get 25/5 with low latency.
With Innovative the ping timing is often over 100ms.

---------------------------------------------------------------------------
They say there's a heaven for those who will wait
Some say it's better but I say it ain't
I'd rather laugh with the sinners than cry with the saints
the sinners are much more fun...
You know that only the good die young.
BJ


ReplyQuote
quirion
(@quirion)
Advanced Member
Joined: 8 years ago
Posts: 427
September 1, 2016 3:08 am  

I'm getting exactly what you posted above with 11ms ping times.
This is with the 79.99 a month plan.
Good to see competition rising!


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OldTart
(@the-oldtart)
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Joined: 8 years ago
Posts: 6523
September 1, 2016 9:40 am  

Related article with more information:

Innovative Doubles Internet Speeds


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CruzanIron
(@cruzaniron)
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Joined: 6 years ago
Posts: 2447
September 1, 2016 10:42 am  

The BBVI ad on the Daily News on line edition still says they are TWICE AS FAST AS DSL.


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Ca. Dreamers
(@ca-dreamers)
Advanced Member
Joined: 10 years ago
Posts: 404
September 1, 2016 11:12 am  

The BBVI ad on the Daily News on line edition still says they are TWICE AS FAST AS DSL.

LOL!!!!

This is 2016!

For 50 bux/month we should be getting much better.

If BBVI don't step up it's service they will end up like so many other failed companies in the USVI.

Competition is great for us consumers!

Just sayin'

CD


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tedc
 tedc
(@tedc)
Advanced Member
Joined: 8 years ago
Posts: 73
September 1, 2016 2:12 pm  

Rotor, We have Innovative, at three separate locations on STJ, with very consistent 25+/5+, and 7-10ms ping.

If you were getting 100+ms, or know someone who is - something's not working right!


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LiquidFluoride
(@LiquidFluoride)
Trusted Member
Joined: 7 years ago
Posts: 1937
September 1, 2016 2:34 pm  

Much Better!
Broadband VI came out today and replaced my old radio with a new one. Their new improved bandwidth offering.
For $100/mo, I now get:

With Innovative you get 25/5 with high latency. With BBVI I now get 25/5 with low latency.
With Innovative the ping timing is often over 100ms.

For 100$ a month with innovative I get 50mb/s down and 10mb/s up... 7ms ping

There was a [URL="http://blogs.law.harvard.edu/abinazir/2011/06/15/what-are-chances-you-would-be-born/"]1: 400,000,000,000,000[/URL] chance of you being born: what have you done with your miraculous life today?


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Islandman
(@Islandman)
Active Member
Joined: 6 years ago
Posts: 7
September 2, 2016 12:09 am  

Much Better!
Broadband VI came out today and replaced my old radio with a new one. Their new improved bandwidth offering.
For $100/mo, I now get:

With Innovative you get 25/5 with high latency. With BBVI I now get 25/5 with low latency.
With Innovative the ping timing is often over 100ms.

Not sure where you got your info but this is what my Innovative's $99/mo plan gets me:


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quirion
(@quirion)
Advanced Member
Joined: 8 years ago
Posts: 427
September 2, 2016 12:36 am  

My plus plan for innovative(99/mo) got me roughly 5 down and 2 up sometimes.
At first it was getting me 10ish down.
But it got worse and worse to where i was getting 3ish.
I had someone come out once and it went back to 5 again for a while.
That wasnt enough tho.


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STTsailor
(@STTsailor)
Trusted Member
Joined: 4 years ago
Posts: 526
September 2, 2016 2:29 pm  

Indeed Ivo delivered. Getting 16/5 with 11 ms!


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CarlHartmann
(@CarlHartmann)
Advanced Member
Joined: 12 years ago
Posts: 158
September 5, 2016 1:51 pm  

FYI.....I received a totally unsolicited call from BBVI a week ago saying that in the next couple of weeks they want to come over and replace my old equipment with a high-speed radio. We are on the $99/mo. plan. I was not having any problems and get fairly good speed and consistency. At Coakley Bay.


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specialk
(@specialk)
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Joined: 10 years ago
Posts: 579
September 5, 2016 2:18 pm  

(tu)


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bobn
 bobn
(@bobn)
Advanced Member
Joined: 5 years ago
Posts: 38
September 11, 2016 11:35 am  

Just switched to innovative. Had BBVI for years with great customer service but I'm now getting 25mbps for $40 for 6 months, without a 1 year contract, and then it will be the same price as my previous BBVI plan. It was a no brainier and the speed has been consistent. BBVI was ripping off its customers for 5mbps at $100.


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Islandman
(@Islandman)
Active Member
Joined: 6 years ago
Posts: 7
September 11, 2016 3:33 pm  

Just switched to innovative. Had BBVI for years with great customer service but I'm now getting 25mbps for $40 for 6 months, without a 1 year contract, and then it will be the same price as my previous BBVI plan. It was a no brainier and the speed has been consistent. BBVI was ripping off its customers for 5mbps at $100.

@bobn I agree with your statement that it is a no brainer based on speed, cost and consistency. I have been with Innovative for over 2 years with no regrets.
However quick correction to your cost assessment. When your 6 months are up the cost will go to $80 for the 25Mbps plan. If you are willing to pay the $100 a BBVI customers pays for 5Mbps you will get 50Mbps from Innovative. No brainer indeed.


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