Good Customer Service STX
Time for a more positive spin. There are a lot of great people on this island who are doing their best, often under trying circumstances, poor executive management, and economic hardship.
One such example is the call I received this morning from VI Regulated Waste Management. It was an apology that the regular trash pickup was missed yesterday and an assurance that it would be picked up today. Yep, a preemptive apology from a semi-autonomous government entity. And yes the trash was picked up. Well done VIRWM. 😎
Right you are IslandHops!
Just yesterday, we required a legal Apostille to confirm signatures and notary for some business outside the U.S. After just a couple of calls, we got the correct information and had to go to the Lieutenant Govenors office for the applicaton and HIS signature. We filled it out but he was off island.and it was time sensitive. They said that when he stopped in before he left for another trip, they would have him sign it.
Sure enough, they were woman of their words and called us today to pickup the signed document.
Sometimes, they just really surprise you!
It would be nice if good gov. agency service (oxymoron) was the norm instead of the outstanding exception!
I agree there are many hardworking and incredibly nice gov. workers but the red tape, lack of follow-up, return calls and over-all customer service is not good and has been declining. I am not just speaking of office workers but the Commissioners, as well.
Some seem to feel as if they are getting paid anyway so why bother to actually do the work.
Very frustrating for those of us who never quite get used to ineptitude and laziness much less all the other BS that we all put up with on a regular basis, no matter how long we live here. Which is why we always tell newcomers that "island life" is not for everyone and above all, do try to have patience as blowing a gasket only raises your blood pressure. Wish it was different as it sure isn't part of the charm of island living.
I had no issue whatsoever getting my truck from the port, paid the road tax quickly & got through customs (they found things in my truck I didn't even know where there.. haha) and released to me; it was very smooth and trouble free.
I got through the vehicle registration process at the DMV, they told me I needed to replace my windshield and even suggested a shop after informing me that it was probably an unethical practice (my words, not his.. haha) and even though there was some slight confusion due to the fact that I had a lien on my vehicle it went very quickly, less than 3 hours WITH me driving around looking for a glass shop to replace my window (which was disgustingly expensive).
I've been very satisfied with every transaction I have had so far with the exception of one or two wait staff, but even that wasn't terrible.
I don't know if he's still there, but I always liked Mario at the Sunny Isle post office. He always cheerfully greeted everyone as they walked in, and he was good at moving the line quickly.
I also had a great experience with Fleming's Transport when I moved my car. Berry Fleming met me at the airport with keys in hand, ready to go!
But on the other hand, it IS sad that this seems to be the exception rather than the norm.
I deal with just about every Government agency over the course of my work year. It has become very apparent to me that there are good agencies within our Government that do an effective and efficient job, and bad ones. It's really not about the individual employees - IMO - the problems I encounter with the dysfunctional agencies all seem to begin and end at the top. I can tell that the support staff that I work with often times do want to help, but the process and procedure within some agencies makes it virtually impossible for them to do so. It's incredibly frustrating for both sides. I think that, for the most part, folks are doing the best they can. It would probably be a great idea, and a nice wake up call and relaxation of some egos, for some of our Commissioners to spend a week or two a year doing the grunt work.
Always have good customer service at El Sol and Eat @ Cane Bay. Both places have very friendly staff.
When you leave the K-Mart in sunny isle there is a lady and a guy in a wheel chair that check your reciept, they are they nicest people. She always wishes you a blessed day. Makes my day.
I can tell that the support staff that I work with often times do want to help, but the process and procedure within some agencies makes it virtually impossible for them to do so. It's incredibly frustrating for both sides. I think that, for the most part, folks are doing the best they can.
That's really a good point. I went around and around and around with the bank when I was trying to get a mortgage loan, and finally, it had gone on so long that I no longer needed the loan because I had saved enough money! So I told the bank to forget the whole thing, and I bought the land without a loan. Of course, the next day, the bank said my loan was approved. I later ran into the woman I'd been working with at the bank, who was retired by then, and she said something about the fact that the loan should have been approved right away, but the system was such a mess that they had to make me jump through all sorts of hoops. So maybe even the most unfriendly people do mean well but are just frustrated that they can never seem to get anywhere when they try to help.