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HOW BOUT IT BBVI  

 

Novanut
(@novanut)
Trusted Member
Joined: 15 years ago
Posts: 904
August 3, 2015 12:08 am  

When are you going to bring us into the 21st century with U/D speeds?

I even had to cancel out speed test due to long download times!

Can't you find it in your heart to provide us with decent speeds?

Yah Ta Hey!!!!


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Alana33
(@Alana33)
Expert
Joined: 8 years ago
Posts: 12275
August 3, 2015 1:50 am  

I just ran a speed test.
.66 download
.74 upload

Not what I'm paying for!


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quirion
(@quirion)
Advanced Member
Joined: 9 years ago
Posts: 427
August 3, 2015 2:36 am  

10 down 2 up atm for me.


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jasona
(@jasona)
Advanced Member
Joined: 6 years ago
Posts: 84
August 3, 2015 12:43 pm  

I just ran a speed test.
.66 download
.74 upload

Not what I'm paying for!

Send an email to the company, they are very responsive! And they do have monitoring software running but they can't watch over every connection.


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Alana33
(@Alana33)
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Joined: 8 years ago
Posts: 12275
August 3, 2015 1:01 pm  

Will do.


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CruzanIron
(@cruzaniron)
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Joined: 7 years ago
Posts: 2469
August 3, 2015 2:59 pm  

BBVI needs to up the speed for low tier service from 2 Mbps to 5.

What we are getting is is NOT broadband.

U.S. regulators on Thursday raised the standard for high-speed Internet, voting that only connections with download speeds of 25 megabits per second or faster will qualify as broadband. The Federal Communications Commission's previous definition of broadband was a download speed of at least 4 Mbps.Jan 29, 2015


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Beeski
(@Beeski)
Trusted Member
Joined: 12 years ago
Posts: 644
August 3, 2015 9:03 pm  

I agree.
We (BBVI) are working on it.
Soon come!

If you are seeing poor speeds, please call the office and ask them to take a look.
STT = 774-5780
STX = 719-2943
STJ = flag down Tory in his black FJ cruiser


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Novanut
(@novanut)
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Joined: 15 years ago
Posts: 904
August 5, 2015 12:25 am  

9:15pm. DL 1.05 UL .002 I reiterate: YAH TE HEA!!!!!!!!!!

This is ridicules!


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ms411
(@ms411)
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Joined: 10 years ago
Posts: 3554
August 5, 2015 2:14 am  

So why are speeds so slow? Is it a case of be careful what you recommend on the Internet because the business, especially small businesses in tiny communities such as ours, may not be able to handle much increased traffic?

I try to support the ones that aren't often recommended so competitors can survive.


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quirion
(@quirion)
Advanced Member
Joined: 9 years ago
Posts: 427
August 5, 2015 3:17 am  

Call them.
Mines been fine for many weeks without a single issue.


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STXBob
(@STXBob)
Trusted Member
Joined: 14 years ago
Posts: 2138
August 5, 2015 11:28 am  

9:15pm. DL 1.05 UL .002 I reiterate: YAH TE HEA!!!!!!!!!!

This is ridicules!

+1 on calling BBVI for help.


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OldTart
(@the-oldtart)
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Joined: 9 years ago
Posts: 6523
August 5, 2015 11:37 am  

Posting service complaints on a forum instead of calling the supplier directly is akin to consulting Mattel's Magic 8-Ball. 😀


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Novanut
(@novanut)
Trusted Member
Joined: 15 years ago
Posts: 904
August 5, 2015 12:30 pm  

Apologies to all for my ranting and raving. Past experiences with customer service have left a bad taste (read, foul words) in my mouth. Especially when dealing with those reps living in foreign lands. I still believe BBVI's performance is better than the alternatives.

I'll try to keep my frustrations on hold in the future.

Will contact BBVI.


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Alana33
(@Alana33)
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Joined: 8 years ago
Posts: 12275
August 5, 2015 1:00 pm  

Hey, we all need a little rant on occasion!
I say, go for it!
No apologies necessary.


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quirion
(@quirion)
Advanced Member
Joined: 9 years ago
Posts: 427
August 5, 2015 2:44 pm  

When i called last they replaced a receiver and some wiring and re-aimed the receiver.

When its busy I'm seeing 8-10Mb when its not I'm seeing > 20Mb


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stxisbest
(@stxisbest)
Advanced Member
Joined: 6 years ago
Posts: 196
August 5, 2015 10:01 pm  

and how many $$$$'s does that cost you? we are getting hosed by all providers for speed vs. price. oh don't forget to go to watch some ship drop cable we can't use for a fair product price. all the providers request is we bend over and don't think about lube. it's all good mon, relax


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Novanut
(@novanut)
Trusted Member
Joined: 15 years ago
Posts: 904
August 5, 2015 10:50 pm  

Sounds like you may need to change your login name to: STXISNOTBEST…

And I'm not bending over anytime soon...


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Scubadoo
(@Scubadoo)
Trusted Member
Joined: 6 years ago
Posts: 2332
August 6, 2015 12:56 am  

Just tested .76Mbps DL, .75Mbps UL on STX. This is through WIFI and WIFI router but that shouldn't make much difference. Nothing else going on the WIFI router. This is with shared receiver equipment in the condo building but only 7 units and no more than 2-3 occupied. But I'm not noticing performance issues, even with VPN into remote servers.. Still don't see how this beats the Innovative TV/BB bundle price and service.


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quirion
(@quirion)
Advanced Member
Joined: 9 years ago
Posts: 427
August 6, 2015 3:19 am  

Costs me 99 buckaroos.
Sure its not the states.
But i paid a lot less for electricity there too 🙂


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Scubadoo
(@Scubadoo)
Trusted Member
Joined: 6 years ago
Posts: 2332
August 6, 2015 3:30 am  

Innovative web site says expanded cable and 12Mbps inet for $99


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Alana33
(@Alana33)
Expert
Joined: 8 years ago
Posts: 12275
August 6, 2015 9:19 am  

But do they deliver?
It is Innovative, after all.
Very attractive price, tho!


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OldTart
(@the-oldtart)
Expert
Joined: 9 years ago
Posts: 6523
August 6, 2015 9:24 am  

Innovative $160 total/month bundle for landline telephone, cable expanded package (HBO and SHO) and basic internet. 3.05DL, 0.40UL, a very occasional glitch and otherwise no problem with system or service.


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OldTart
(@the-oldtart)
Expert
Joined: 9 years ago
Posts: 6523
August 6, 2015 9:29 am  

But do they deliver?
It is Innovative, after all.!

Yes they certainly do. A couple of months back I was having some dropping issues and emailed them - serviceman called me back next day and gave me his cell # to call any time day or night when it next happened as all tests indicated it was fine. Couple of hours later another serviceman called, told him thanks but I was being taken care of. No ;problems since then. Never had a problem with response.


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