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speee1dy
(@speee1dy)
Expert
Joined: 12 years ago
Posts: 8792
January 14, 2013 9:06 pm  

Is any ones cable out besides mine


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captpete
(@captpete)
Advanced Member
Joined: 14 years ago
Posts: 285
January 15, 2013 4:35 pm  

for those who wish to call:

Ms Grace Rivera is Vice President of Innovative cable and can be reached 340-778-2829

I am sure she wants to know all the problems...since the regular call center seem to not know there is any problem, ever!


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speee1dy
(@speee1dy)
Expert
Joined: 12 years ago
Posts: 8792
January 15, 2013 10:44 pm  

thanks, the cable came back on about an hour later. hubby called at 4:58, they close at 5:00 of course no one was there except the people who take calls. she took his name and address. never called back to let us know anything. came back on shortly after. our neighbor let us know when it was back on.
wonder if benton's construction cut more lines to something


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FL Barrier Islander
(@FL_Barrier_Islander)
Trusted Member
Joined: 16 years ago
Posts: 501
January 16, 2013 12:59 pm  

Interesting. I have a house on Water Island and was researching "TV Programming" providers (whether they be satellite, microwave or terrestrial) that offer service in our area. I called the published number for Innovative customer service. I landed in the VRU. Pressed 2. And the message said "Operator not available" and the phone disconnected. I tried this several times thinking it was a fluke. Was never able to get thru. And this was in mid-afternoon yesterday - a business day. NOT lunchtime. I don't think that Innovative serves our area for TV programming anyway but I wanted to check. We cancelled our Innovative landlinein 2011 vbecause it ALWAYS had a loud buzzing sound so much you could barely hear the person on the other end and even when the technician came out to fix....the problem was never resolved. That coupled with their customer service line not working..........even if they offer the service in our area, I would never buy from them unless or until there are drastic changes in the ownership/leadership/the way that company manages their assets.


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