Moving With Verizon...
 
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Moving With Verizon Wireless

 
rhythm720
(@rhythm720)
Active Member

So Im moving down to STT beginning next year and I have Verizon Wireless and I was told and read online that if you have a mailing address in a place that they dont provide coverage i.e. STT, then they will get you out of your contract for free. Well Thats not the case anymore as of April 2010. So once its time for me to make the move, then Im going into a store and COMPLAIN AND RAISE HELL!!! So if anyone has any thoughts and or ideas or any experience with this, please Im all ears! Also, AT&T or T Mobile for the islands? Thanks for all your help.

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Topic starter Posted : September 7, 2011 5:18 pm
WGAF
 WGAF
(@WGAF)
Advanced Member

That's BS! If you move out of their service area and they can't provide the same service they have to let you out of the contract. If they give you any crap, start filing complaints with the FCC, FTC, and anyone else that will listen.

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Posted : September 7, 2011 5:55 pm
rhythm720
(@rhythm720)
Active Member

Thats exactly what I said to the guy! Ok thanks for the ideas and Im going to throw in the BBB as well. But first I will write them a letter first and see if I get a better response. I have been a customer with them for over 10 years, just sad to see them treat customers like that 🙁 But yeah, Im pissed right now and I had to vent! But I still have a few months to get things in order before I make my final move. Im coming down on the 26th of Sept to get a P.O. Box and drivers license and a few other things.

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Topic starter Posted : September 7, 2011 6:09 pm
Sarge
(@Sarge)
Advanced Member

Dont worry about it. I just moved here last week and I had Verizon. I simply called the 1800number and talked to a Rep, told them I was moving, she noted my account and when I switched my number over to ATT they canceled my account with no extra charges. I have already paid my last bill and confirmed my account was closed. You shouldnt have any problems.

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Posted : September 7, 2011 6:42 pm
WGAF
 WGAF
(@WGAF)
Advanced Member

I was with Verizon for 15 years and they could give 2 s**ts less. They don't care about customer loyalty. So, when they screwed me on my residential service, I told them I would cancel my wireless and they did nothing to help and don't care. File complaints with the FCC and FTC.

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Posted : September 7, 2011 6:47 pm
specialk
(@specialk)
Trusted Member

So Im moving down to STT beginning next year and I have Verizon Wireless and I was told and read online that if you have a mailing address in a place that they dont provide coverage i.e. STT, then they will get you out of your contract for free. Well Thats not the case anymore as of April 2010. So once its time for me to make the move, then Im going into a store and COMPLAIN AND RAISE HELL!!! So if anyone has any thoughts and or ideas or any experience with this, please Im all ears! Also, AT&T or T Mobile for the islands? Thanks for all your help.

AT&T

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Posted : September 7, 2011 8:49 pm
Rosenjack
(@Rosenjack)
Advanced Member

Rythm720. Let me know how you get on. I am having the same problems. They expect us to keep contract and pay roaming charges as that is their only coverage. Thanks.

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Posted : September 7, 2011 9:00 pm
buddhalove
(@buddhalove)
Active Member

That is very good information to know because I currently have Verizon, and I got hit with a ton of roaming charges when I was using my phone on St. Croix. I am planning on moving down there for Nov/Dec.

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Posted : September 7, 2011 9:22 pm
rhythm720
(@rhythm720)
Active Member

Yeah when I was down there last month, I knew they charged 3 bucks a min but text was free. But my phone hardly worked. But thanks for the service choice down there specialk, I always wanted an iPhone. But I wont change over for a few months. Im just trying to get things in order far in advance. I would come down and get a VI number and buy my phone down there with that there is no sales tax, but the iPhone 5 is not out yet. But will keep everyone up to date. And its complete BS on how they expect you to pay for something when they dont provide coverage down there. The only ways they said you can get out of your plan is if you die or are in the military and going over seas for duty or transfer your number to someone else and they take over your plan.

And this goes without saying, everyone take care and be safe with the storm. All good luck!!!

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Topic starter Posted : September 8, 2011 1:08 am
nenn01
(@nenn01)
Advanced Member

My boyfriend has verizon and is having the same problem.
Thanks for the insight Sarge, we will try that once we are there.

Ive heard SPrint works well in STX. Is this true? That is my service carrier and i want to make sure im good.

Thanks all!

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Posted : September 8, 2011 4:26 pm
VIsnorkeler
(@VIsnorkeler)
Trusted Member

They didn't care when I moved and changed to AT&T a year ago, either.

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Posted : September 8, 2011 4:55 pm
deedee2
(@deedee2)
New Member

I'm thinking of visiting for one week in St. Thomas and St. John in early October. What's the best plan to go with... AT&T Go phone? I do not want a contract, since I currently use Metro PCS (no contract) here in Florida...any suggestions anyone?

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Posted : September 8, 2011 7:04 pm
rhythm720
(@rhythm720)
Active Member

Well they had told me they changed their policy April 2010 and to that you can only get out of your contract if you die, transfer your contract to someone else or are in the military and going over seas.

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Topic starter Posted : September 8, 2011 8:46 pm
billd
(@billd)
Trusted Member

tell them that they do not have standard cover in the vi and you want out of your contract.

Then go to sprint, at&T OR ANY OF THE LOCAL COMPANIES.

BILLD

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Posted : September 9, 2011 12:48 am
GnosGirl
(@GnosGirl)
Active Member

not really, but sort of related... does anyone know if a Verizon Mobile to Verizon Mobile call still free if you are roaming? TIA

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Posted : September 9, 2011 5:52 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

Far as I know Verizon in Virgin Islands is all roaming to the tune of big bucks per minute. It is basically useless down here unless you have no problem with paying roaming charges.

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Posted : September 10, 2011 1:24 am
stxem
(@stx-em)
Trusted Member

Just keep calling them and make a big fuss. Ask to speak to a supervisor. Most of the time these call center people have no clue of how to deal with unusual, non-standard problems. If you don't like what the first guy says, hang up, call back until you get someone who knows what they're doing. They HAVE to let you out of your contract if you live in a place without coverage...

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Posted : September 10, 2011 10:21 pm
rhythm720
(@rhythm720)
Active Member

Just keep calling them and make a big fuss. Ask to speak to a supervisor. Most of the time these call center people have no clue of how to deal with unusual, non-standard problems. If you don't like what the first guy says, hang up, call back until you get someone who knows what they're doing. They HAVE to let you out of your contract if you live in a place without coverage...

I completely agree with you and I will. Its just a shame that they put their customers thru this. Thanks for the idea. Take care

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Topic starter Posted : September 11, 2011 12:51 am
stxem
(@stx-em)
Trusted Member

It really is a shame--I recently had a 3 hour phone battle with Expedia trying to get a refund for a mistake they made. Very irritating. I got the refund in the end, but will never get my 3 hours of wasted time back...

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Posted : September 11, 2011 2:28 am
LItoVI
(@LItoVI)
Advanced Member

I am still paying my Verizon bill in addition to my ATT bill because it was cheaper than the 300-400 cancellation fee. Ridiculous.

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Posted : September 11, 2011 3:40 am
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