I was on auto pay through a credit card and got a message from BBVI on Nov 7 that I was delinquent and would not be reconnected. Last payment was August 31. I changed nothing ..... ??
Since the BBVI antenna on our house was damaged and I'm in FL, I've not complained or pursued this. Figured it would be a lost cause anyway.
We'll be on STX soon come since we now have electric service (as of yesterday) so we'll deal with it in person.
I'm getting regular billing, and I have service. I'm on an auto-payment plan. On the last day of each month, BBVI sends me a statement by email and they automatically charge my credit card. The only disruption in billing was in September, but it's been regular since then.