AT&T Cell Service S...
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AT&T Cell Service STX

Posts: 1057
Noble Member
Topic starter

Having problems Sunday morning on the East End of STX.

If you are having cell service (no service ) problems call AT&T at 800-331-0500 and tell AT&T.

As usual they are clueless and according to them everything is wonderful in paradise. If no one complains the problem won't get fixed.


Posted : May 15, 2011 2:29 pm
Posts: 2596
Famed Member

Hubby was on the phone with them about an hour. They said no one else had called and that they had no reports of any outages. Jim is right. Everybody has to call.

Posted : May 15, 2011 7:45 pm
Posts: 495
Reputable Member

The power going to the tower was out for almost a day. It was restored late this morning but the battery backup ran out of juice earlier in the morning.

Posted : May 15, 2011 8:27 pm
Posts: 1
New Member

I called ATT Sunday when I was in C'sted about 1400 and they too said nobody had called.
The woman told me that there were outages all over the states b/c of the flooding in the south.
Im calling ATT again.
I live in F'sted and have had no service for 4 days. It was fine until this am but now Im annoyed b/c I pay LOTS of money for my plan.

Posted : May 16, 2011 1:36 pm
Posts: 723
Honorable Member

I just returned from the states Sunday 5/15 and my AT&T wireless connection has worked just fine everywhere I normally use it. I used it at the airport, Plaza West, here in Cane Bay, etc.

Jumbie -STX

Posted : May 16, 2011 1:51 pm
Posts: 876
Prominent Member

... and they too said nobody had called.

The west end tower has been down since 1AM Saturday. That comes from the tech support person I spoke with at 11AM Saturday. Numerous tickets had already been written up about it. As of Monday morning, it's still down

Posted : May 16, 2011 2:26 pm
Posts: 3919
Famed Member

I live south of Cane Bay and use my phone there and east of there. It's been fine.

Posted : May 16, 2011 3:04 pm
Posts: 591
Honorable Member

Just tried to call because I haven't had service @ The reef since Saturday -
AT&T's computers are down... I couldn't help but laugh Hope I didn't offend the poor woman answering my call.

Posted : May 16, 2011 3:12 pm
Posts: 1428
Noble Member

I had a heck of a call with AT&T yesterday. I got one of their top notch crack Customer Service "Professionals", of course. She insisted that there was no outage anywhere near where I live (even though she repeatedly said I live in Virginia) and that if my iPhone wasn't working or receiving data downloads with my email that it had to be my fault and I must not have uploaded the latest software patch from iTunes and I'd just have to do that before anyone at AT&T could possibly help me. The fact that we had no internet due to a storm didn't register with her and her attitude was pretty much "in your face". All I had called about was to get an estimate for when they thought services might be restored to the island since I knew the outage was connected to the storm. I was informed that she didn't show a storm having occurred in Virginia and I was wasting her time as there were no outages reported anywhere. She refused to let me speak with her supervisor and told me that if I couldn't use the iPhone data package and keep my phone updated correctly, I should probably just cancel my service. I might just do that!

And people complain about Customer Service in the islands?

Posted : May 16, 2011 5:13 pm
Posts: 862
Prominent Member

AT&T is back up on West End after being out all weekend!! :S

Posted : May 16, 2011 5:27 pm
Posts: 23
Eminent Member

If you are tired of AT&T going down all the time switch to Choice wireless service. My Choice service stayed up during and after the storm. Choice high speed internet stayed up too. I like Choice.

Posted : May 17, 2011 10:35 am
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