AT&T East End STX Out?  

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specialk
(@specialk)
Trusted Member

Anyone else on STX east end experiencing no signal this morning?

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Posted : September 12, 2017 10:11 am
lily1025
(@lily1025)
Advanced Member

We noticed it was out last night at about 9pm!!!

Still out this am.

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Posted : September 12, 2017 10:57 am
captbill
(@captbill)
Advanced Member

Out here at The Reef. Having to use WIFI for cell and text.

Other issue I see for last few days is with Broadband VI. On island websites work great but anything back off island like Netflix, Amazon Video and Facebook is just crawling.

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Posted : September 12, 2017 11:57 am
dougtamjj
(@dougtamjj)
Expert

AT&T still out on East End

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Posted : September 12, 2017 4:33 pm
dougtamjj
(@dougtamjj)
Expert

Hubby just heard at Ziggy's that we have no cell service because the AT&T emergency generator ran out of gas. So we won't have service until someone refuels it or our power comes back on.

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Posted : September 12, 2017 4:49 pm
dougtamjj
(@dougtamjj)
Expert

Our cell service is back on in Cotton Valley.

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Posted : September 12, 2017 6:42 pm
dougtamjj
(@dougtamjj)
Expert

Nevermind. It's off again.

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Posted : September 12, 2017 7:15 pm
singlefin
(@singlefin)
Trusted Member

Is there a phone number to call and notify someone (AT&T)?

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Posted : September 13, 2017 12:22 pm
speee1dy
(@speee1dy)
Expert

1-800-331-0500 this is the customer service for ATT

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Posted : September 13, 2017 1:35 pm
singlefin
(@singlefin)
Trusted Member

But there's no direct number for AT&T (or whoever maintains the tower) locally, for situations such as this?

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Posted : September 13, 2017 2:45 pm
speee1dy
(@speee1dy)
Expert

i dont know of one. you might have to do a search on this forum. a while back there were att issues where a lot of people were having issues. maybe more than a year ago. see if you find anything there

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Posted : September 13, 2017 4:50 pm
specialk
(@specialk)
Trusted Member

There are no local technicians for AT&T. The tower site itself is owned by a company in FL. They send people from off island as needed

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Posted : September 13, 2017 7:25 pm
specialk
(@specialk)
Trusted Member

Service seems to have been restored. (tu)

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Posted : September 13, 2017 7:27 pm
dougtamjj
(@dougtamjj)
Expert

Ours is still out in Cotton Valley.

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Posted : September 13, 2017 7:30 pm
rosesisland
(@rosesisland)
Trusted Member

Well, aren't y'all very blessed on the East End of STX. I spent 30 minutes on the phone with ATT, not in my neighborhood, day before yesterday.

I live 400' up above La Grange in Lil la Grange. Our ATT went out the day before the storm. I was told 3 towers were not functioning in our area. I must drive at least 1/2 mile down to get a signal.

We just got wifi back this afternoon, late. For that, I am grateful. We still have no services except when we run the generator. I'm blessed that it runs everything. I just hate feeding the generator every other day to the tune of $50. Rumor has we will get power back on the 20th. Who knows?!?!?!

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Posted : September 13, 2017 9:47 pm
dougtamjj
(@dougtamjj)
Expert

Yes we are blessed but still have no phone service. I feel blessed because this storm went north and we were spared what St. Thomas, St. John and the BVI is suffering. Our lack of service here is frustrating but nothing like what they are experiencing.

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Posted : September 13, 2017 10:27 pm
Beeski
(@Beeski)
Trusted Member

Yes we are blessed but still have no phone service. I feel blessed because this storm went north and we were spared what St. Thomas, St. John and the BVI is suffering. Our lack of service here is frustrating but nothing like what they are experiencing.

Amen.

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Posted : September 14, 2017 8:27 am
rosesisland
(@rosesisland)
Trusted Member

True, I didn't mean to sound complaining. Yes, I remember well not having electricity for 3 full months after Marilyn in '95 and large gaping hole in my roof continuing to pour rain into my home.

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Posted : September 14, 2017 9:56 am
ernieandmaryjo
(@ernieandmaryjo)
Advanced Member

Rosesisland, we also live in Lil Lagrange, but on the side of the hill facing north above Mahogany Road. We have not lost AT&T but signal has been weak. Have not had Viya service since the storm. Power came back Tuesday night, but everything east of us up Mahogany Road is still dark as of last night. LIke you, I'm not complaining; it could have been much worse!

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Posted : September 14, 2017 12:14 pm
rosesisland
(@rosesisland)
Trusted Member

Ernieandmaryjo, I'm at the last house on Rainbow Drive facing west 400' up. We got VIYA last night, out this a.m. Then later on again. Just got ATT back this morning. Still no WAPA, but, large full house generator guzzling up cash to fill 18 gallon tank every other day. Ouch!
Could be much worse and I've had it much worse before. Totally grateful today to finally be"connected" to the world and my children again.

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Posted : September 14, 2017 4:45 pm
dougtamjj
(@dougtamjj)
Expert

AT&T out again in Cotton Valley.

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Posted : September 18, 2017 11:23 am
jasona
(@jasona)
Advanced Member

AT&T has an app that you can download for reporting outages called "Mark the Spot" that works great over Broadband.vi (until I lose power and my router).

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Posted : September 18, 2017 3:42 pm
Beeski
(@Beeski)
Trusted Member

AT&T's generator at Cotton Valley was not running this morning.
Broadband VI had to store our generator up there, we will run out of battery power some time this evening. BBVI will get up there as soon as possible after the storm.

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Posted : September 19, 2017 4:05 pm
Scubadoo
(@Scubadoo)
Trusted Member

Your AT&T out today? This is just pathetic.

AT&T CELLPHONE TOWER GENERATOR STOLEN, KNOCKING OUT CELLPHONE SERVICE ON ST. CROIX

Sounds like a job for the VING.

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Posted : September 23, 2017 11:07 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

I guess stealing copper wire is not selling too hot on the black market right now so these scumbag, low life, vultures probably figure you can get good $$ for a generator OR they stole it to use themselves.

Keith Crilow

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Posted : September 24, 2017 12:19 am
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