AT&T East End STX Out?  

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specialk
(@specialk)
Trusted Member

Anyone else on STX east end experiencing no signal this morning?

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Posted : September 12, 2017 10:11 am
lily1025
(@lily1025)
Advanced Member

We noticed it was out last night at about 9pm!!!

Still out this am.

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Posted : September 12, 2017 10:57 am
captbill
(@captbill)
Advanced Member

Out here at The Reef. Having to use WIFI for cell and text.

Other issue I see for last few days is with Broadband VI. On island websites work great but anything back off island like Netflix, Amazon Video and Facebook is just crawling.

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Posted : September 12, 2017 11:57 am
dougtamjj
(@dougtamjj)
Expert

AT&T still out on East End

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Posted : September 12, 2017 4:33 pm
dougtamjj
(@dougtamjj)
Expert

Hubby just heard at Ziggy's that we have no cell service because the AT&T emergency generator ran out of gas. So we won't have service until someone refuels it or our power comes back on.

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Posted : September 12, 2017 4:49 pm
dougtamjj
(@dougtamjj)
Expert

Our cell service is back on in Cotton Valley.

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Posted : September 12, 2017 6:42 pm
dougtamjj
(@dougtamjj)
Expert

Nevermind. It's off again.

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Posted : September 12, 2017 7:15 pm
singlefin
(@singlefin)
Trusted Member

Is there a phone number to call and notify someone (AT&T)?

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Posted : September 13, 2017 12:22 pm
speee1dy
(@speee1dy)
Expert

1-800-331-0500 this is the customer service for ATT

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Posted : September 13, 2017 1:35 pm
singlefin
(@singlefin)
Trusted Member

But there's no direct number for AT&T (or whoever maintains the tower) locally, for situations such as this?

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Posted : September 13, 2017 2:45 pm
speee1dy
(@speee1dy)
Expert

i dont know of one. you might have to do a search on this forum. a while back there were att issues where a lot of people were having issues. maybe more than a year ago. see if you find anything there

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Posted : September 13, 2017 4:50 pm
specialk
(@specialk)
Trusted Member

There are no local technicians for AT&T. The tower site itself is owned by a company in FL. They send people from off island as needed

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Posted : September 13, 2017 7:25 pm
specialk
(@specialk)
Trusted Member

Service seems to have been restored. (tu)

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Posted : September 13, 2017 7:27 pm
dougtamjj
(@dougtamjj)
Expert

Ours is still out in Cotton Valley.

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Posted : September 13, 2017 7:30 pm
rosesisland
(@rosesisland)
Trusted Member

Well, aren't y'all very blessed on the East End of STX. I spent 30 minutes on the phone with ATT, not in my neighborhood, day before yesterday.

I live 400' up above La Grange in Lil la Grange. Our ATT went out the day before the storm. I was told 3 towers were not functioning in our area. I must drive at least 1/2 mile down to get a signal.

We just got wifi back this afternoon, late. For that, I am grateful. We still have no services except when we run the generator. I'm blessed that it runs everything. I just hate feeding the generator every other day to the tune of $50. Rumor has we will get power back on the 20th. Who knows?!?!?!

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Posted : September 13, 2017 9:47 pm
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