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AT&T West End  

 

Bratt
(@Bratt)
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Joined: 11 years ago
Posts: 289
November 6, 2010 11:05 am  

We have 2 cell phones both went "error in connection" on Thursday at 6pm and are still out. I contacted AT&T and they informed me that they were putting a new tower in however there should be no service issues. There have not been any reported issue and to take both phones to the local store for support. After speaking to several people with AT&T they have had the same issue. AT 9pm, some of those people got service back. Another individual called and they were told their phone was not compatible with the new tower network and she would need to get a phone upgrade. Has anyone else had this issue? Our phones are still out.


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glord
(@glord)
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Joined: 12 years ago
Posts: 31
November 6, 2010 11:41 am  

I live on east end and am having no problem with my AT&T phone


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dcruz218
(@dcruz218)
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Joined: 11 years ago
Posts: 97
November 6, 2010 4:08 pm  

I live over west and have service just fine...


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lily1025
(@lily1025)
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Joined: 11 years ago
Posts: 436
November 6, 2010 4:18 pm  

we live in cotton valley and have not had att&t service the last 3 days. anyone else with the same problem??


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rks
 rks
(@rks)
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Joined: 11 years ago
Posts: 396
November 6, 2010 4:52 pm  

Lily, try reseting your phone. There was a lot of work at the tower yesterday, with trucks and antenae being installed (for Innovative, I think). During that process they had the power off (or at least our signal was gone for a good portion of the day). I have a signal now.

Good luck.


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meowruff
(@meowruff)
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Joined: 13 years ago
Posts: 347
November 6, 2010 8:34 pm  

We live in Cotton Valley and have been without service since last Friday. I have called daily and spoken with a number of people. I was told that the tower would be fixed today. Of course, I've heard that one before. We still don't have service, and I will be calling again tomorrow - when I drive back into town to make the phone call. Grrrr!


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rks
 rks
(@rks)
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Posts: 396
November 6, 2010 9:24 pm  

Lily and Meowruff, are your phones 3G? ATT 3G is working fine for me and has been all day.

For everyone's information, ATT has several bands. The following may be informative (snipped gratefully from mobiledia/elmo01):

EDGE (Enhanced Data rate for Global Evolution)
A technology (also known as GSM++) that allows Global System for Mobile Communications (GSM) operators to use existing GSM radio bands to offer wireless multimedia IP-based services and applications at speeds of 384 kbps with a bit-rate of 48 kbps per timeslot and up to 69.2 kbps per timeslot under ideal radio conditions. (A more realistic theoretical limit is 59.2 kbps per timeslot). The 384 kbps prediction is from an International Telecommunication Union (ITU)-defined objective in the ITU2000 standard. EDGE is fully based on GSM and requires relatively small changes to network hardware and software. For example, EDGE uses the same time division multiple access (TDMA) frame structure, logic channel, and 200-kHz carrier bandwidth as today's GSM networks, allowing existing cell plans to remain intact. Formerly called Enhanced Data rate for GSM Evolution.

GPRS (General Packet Radio Service)
A Global System for Mobile Communications (GSM) initiative to deliver high speed packet data services to mobile terminals. GPRS allows many users to share the same channel and allows users to stay virtually 'on line' all of the time; radio resources are used only when data is actually being transmitted or received. Call setup is almost instantaneous and users may be charged on the basis of actual data transmitted, rather than connection time. Sometimes defined as GSM Packet Radio Service.

3G (third generation wireless)

3G is an ITU specification for the third generation of mobile communications technology. (Analog cellular was the first generation; Digital PCS the second.) 3G uses the Universal Mobile Telecommunications System (UMTS) standard. Key features of 3G systems are a high degree of commonality of design worldwide, compatibility of services, use of small pocket devices with worldwide roaming capability, Internet and other multimedia applications, and a wide range of services and devices. The main difference between 2.5G and 3G wireless is the rate at which data can be transferred. Planned rates are: 144 kbps or higher in high mobility (vehicular) traffic, 384 kbps for pedestrian traffic, and 2 Mbps or higher in fixed applications or for indoor traffic. The EDGE (Enhanced Data rates for Global Evolution) air interface was developed specifically to meet the bandwidth needs of 3G.


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meowruff
(@meowruff)
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Joined: 13 years ago
Posts: 347
November 7, 2010 10:51 am  

Yes, we have phones with 3G. In fact, we bought new phones (a Palm Pre and an IPhone) in May. We love the phones because they can do everything - except send and receive calls. It's a bit ironic, huh?


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rks
 rks
(@rks)
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Joined: 11 years ago
Posts: 396
November 7, 2010 11:07 am  

Great phones! I can't explain why you're not getting through.


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Bratt
(@Bratt)
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Joined: 11 years ago
Posts: 289
November 7, 2010 1:13 pm  

Still no phone service. I did receive a "welcome to AT&T" text...............then nothing............how funny is that.

I also heard from someone else without service that a "customer no service" agent told them a tech would not be on island until Monday at the earliest.


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Hiya!
(@Hiya!)
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Posts: 727
November 7, 2010 1:22 pm  

With the iphone just reset the network settings and I'd bet you be up and running.


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Bratt
(@Bratt)
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Posts: 289
November 7, 2010 3:39 pm  

No iPhone, I have the good old Nokia!


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Hiya!
(@Hiya!)
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November 7, 2010 8:19 pm  

Sorry was speaking to Meowruff. Early this week mine stopped working but most everybody else had a signal, so I tried the reset. I'm sure there's a way to reset ur Nokia as well, I would try googling it.


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Bratt
(@Bratt)
Advanced Member
Joined: 11 years ago
Posts: 289
November 7, 2010 9:08 pm  

I contacted tech support via computer, twice. Reset phone more than 10 times. Went to local retail store. They say it's network issues. Tech support says should be fixed by Thursday. :S


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meowruff
(@meowruff)
Advanced Member
Joined: 13 years ago
Posts: 347
November 7, 2010 10:49 pm  

We have reset our phones numerous times. No luck! Hubby thought he had a signal tonight and called his parents. A minute later, signal lost - and "searcing for signal" and "SOS only" were displayed. Grrr!


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bethburnett70
(@bethburnett70)
Advanced Member
Joined: 16 years ago
Posts: 389
November 8, 2010 8:58 am  

No service on our ATT phone, nor on another couple we know... Oddly, Sprint was working fine all of this time, but it stopped last night. Hopefully will be back up once there is no longer a cloud over the island. 🙂


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Linda J
(@Linda_J)
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Joined: 16 years ago
Posts: 3919
November 8, 2010 11:19 am  

We're near Blue Mountain and ours is working fine.


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stephyjh
(@stephyjh)
Advanced Member
Joined: 11 years ago
Posts: 224
November 9, 2010 1:37 am  

For those having issues, try doing a hard reboot--take out the battery, take out the SIM card, and wait 30 seconds, then put it back together and turn it back on.


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Bratt
(@Bratt)
Advanced Member
Joined: 11 years ago
Posts: 289
November 10, 2010 1:32 pm  

Stephyjh,

It wasn't phone related it was tower related. I finally have service. Then I heard from a few friends that have Sprint that now they have no service on the west end.


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