BBVI after Maria  

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Scubadoo
(@Scubadoo)
Trusted Member

There was no Internet to worry about after Hugo. Times have changed.

Hey Beeski, once the power starts to come back on how are we looking for BBVI towers?
Looks like there are a lot of towers already up and running on STX already. I see you have Gas City hooked up. Does that tower cover all of La Grande Princess or is there more than one tower there?

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Posted : October 14, 2017 12:33 am
Beeski
(@Beeski)
Trusted Member

There are 2 towers that cover Princess, both have service, not all AP's on the tower are working. We had to triage re-connecting customers. We started with critical businesses to allow the island to function:
- supermarkets / food distribution (SNAP and credit cards)
- gas stations
- insurance companies
- hardware stores
- airports
- shipping companies
- hospitals / doctors offices
- drug stores
- schools
- FEMA / Coast Guard
- hotels

Now we are connecting businesses, restaurants, Govt offices.
Next we can get to residential customers.
If you are not working at home, if possible send an email to office@broadband.vi with your name, phone number, physical address and account number if you have it. Else stop by the office.
I have almost completed the tower plan for publication. Dates, sequence, etc.
Soon come

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Posted : October 14, 2017 9:21 am
Scubadoo
(@Scubadoo)
Trusted Member

Good info

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Posted : October 14, 2017 4:19 pm
CarlHartmann
(@CarlHartmann)
Advanced Member

We had to triage re-connecting customers. We started with critical businesses to allow the island to function

I'd like to note that BBVI got the 100 condos at Coakley Bay Condos up quickly ! Many thanks !

Carl

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Posted : October 16, 2017 9:13 pm
speee1dy
(@speee1dy)
Expert

do we get a credit for part of september?

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Posted : October 17, 2017 11:49 am
vicanuck
(@vicanuck)
Trusted Member

BBVI has been very impressive during these tough times.

That's why I will continue to be a loyal customer.

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Posted : October 17, 2017 1:30 pm
LiquidFluoride
(@LiquidFluoride)
Trusted Member

I'd be very interested in service.. sent you an email!

There was a [URL="http://blogs.law.harvard.edu/abinazir/2011/06/15/what-are-chances-you-would-be-born/"]1: 400,000,000,000,000[/URL] chance of you being born: what have you done with your miraculous life today?

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Posted : October 17, 2017 7:26 pm
Ca. Dreamers
(@ca-dreamers)
Advanced Member

We got our BBVI service back yesterday afternoon here in upper Rattan looking north!

YEAH!!!!!!!!!!!!!!

CD

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Posted : October 18, 2017 10:35 am
kimd
 kimd
(@kimd)
Advanced Member

Beeski, you mentioned a couple weeks ago you were getting ready to submit a plan for publication. Any update on when that is going to happen?

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Posted : October 26, 2017 6:38 pm
kimd
 kimd
(@kimd)
Advanced Member

Hey Beeski how's that soon come plan you mentioned on the 14th coming along. Believe most people myself included trust you guys have been working your tails off but being able to manage expectations on what's next would help a tremendous amount.

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Posted : November 1, 2017 1:06 am
Beeski
(@Beeski)
Trusted Member

Hey Beeski how's that soon come plan you mentioned on the 14th coming along. Believe most people myself included trust you guys have been working your tails off but being able to manage expectations on what's next would help a tremendous amount.

It is too dynamic to put on a message board.
We continue to make progress.
Two steps forward, one step back.

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Posted : November 3, 2017 11:40 pm
speee1dy
(@speee1dy)
Expert

I have to double check, but I think I got a bill for October. Why would that be? Like I said though I need to double check

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Posted : November 5, 2017 10:57 am
speee1dy
(@speee1dy)
Expert

never mind, that was from September.

I have to double check, but I think I got a bill for October. Why would that be? Like I said though I need to double check

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Posted : November 5, 2017 7:05 pm
jasona
(@jasona)
Advanced Member

Beeski,

The lack of any response from your support group is completely unprofessional. The antenna on my house went through the roof during Maria. Not as bad as what happened with your repeater and Tom Skelton's kitchen on 7 flags but my transmitter was likely dead. I had been in somewhat regular contact with your team since 9/29. I understood that the situation was fluid and somewhat fubar but I made certain they knew that I was okay if service restoration took 3 days, 3 weeks or 3 months. Just to let me know so that I could make alternative arrangements if needed. Assurances were provided that service could be restored to my house (Cotton Valley Shores) at the beginning of December. So plane tickets were purchased. And then nothing more has been heard from them. I've not heard anything since 11/29. Rather than take any chances (with my employment that is dependent upon having internet access) I had to pay $300+ to rebook my flight to 12/28. All of which could have been avoided if your support team had been truthful. I would've expected this from ViYa and not been the least bit surprised but not with BBVI.

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Posted : December 21, 2017 10:55 pm
Beeski
(@Beeski)
Trusted Member

Jason, I am sorry. I did not realize you are more important than the thousands of other customers we are repairing. I will certainly not make this mistake again. Would you like me to talk to the folks at Seaside Market to reserve a parking spot for you? Or maybe a permanently reserved table at No Bones?

Beeski,

The lack of any response from your support group is completely unprofessional. The antenna on my house went through the roof during Maria. Not as bad as what happened with your repeater and Tom Skelton's kitchen on 7 flags but my transmitter was likely dead. I had been in somewhat regular contact with your team since 9/29. I understood that the situation was fluid and somewhat fubar but I made certain they knew that I was okay if service restoration took 3 days, 3 weeks or 3 months. Just to let me know so that I could make alternative arrangements if needed. Assurances were provided that service could be restored to my house (Cotton Valley Shores) at the beginning of December. So plane tickets were purchased. And then nothing more has been heard from them. I've not heard anything since 11/29. Rather than take any chances (with my employment that is dependent upon having internet access) I had to pay $300+ to rebook my flight to 12/28. All of which could have been avoided if your support team had been truthful. I would've expected this from ViYa and not been the least bit surprised but not with BBVI.

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Posted : December 22, 2017 10:10 am
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