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BBVI outage?

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ar098
(@ar098)
Advanced Member

About half an hour ago I was working on homework and my Internet cut off. Is the area near Beeston Hill down, or is something wrong with my equipment?

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Topic starter Posted : May 7, 2015 2:00 am
rotorhead
(@rotorhead)
Trusted Member

I am on Beeston Hill STX and my BBVI is down. I would like to know if anyone else is down.

I did a tracert to an address off island and my trace gets into a routing loop.

BTW I left voice mail at BBVI.

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Posted : May 7, 2015 2:20 am
ar098
(@ar098)
Advanced Member

Glad to know I'm not the only one.

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Topic starter Posted : May 7, 2015 2:32 am
CruzanIron
(@cruzaniron)
Expert

3:25 and they are still off.

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Posted : May 7, 2015 6:26 am
bathiel
(@bathiel)
Trusted Member

Off for me as well at 7:15 am, Estate St. John. I can't even connect to their website via my cellphone.

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Posted : May 7, 2015 10:15 am
ar098
(@ar098)
Advanced Member

Their phone line also appears to be down.

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Topic starter Posted : May 7, 2015 10:20 am
pt
 pt
(@pt)
Advanced Member

What is "BBVI?"

Thanks,
PT

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Posted : May 7, 2015 10:27 am
speee1dy
(@speee1dy)
Expert

off this am in town too

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Posted : May 7, 2015 10:41 am
IslandHops
(@IslandHops)
Trusted Member

Yesterday morning they had a problem with the DNS servers. I left a message but never received a call back.

Last night sometime it appears it all went dark - but everything appears to be up and running now.

Very unusual to have such extended outages with BBVI.

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Posted : May 7, 2015 10:53 am
dxphy
(@dxphy)
Advanced Member

Work u[p this morning @ 7:00am and i was offline as well. I have LOS with Little Princess Hill Tower Site.

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Posted : May 7, 2015 10:57 am
SunnyCaribe
(@SunnyCaribe)
Advanced Member

It just came back for me as well.

Was the outage localized to st Croix, or to any particular section of the island?

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Posted : May 7, 2015 10:59 am
bathiel
(@bathiel)
Trusted Member

Back on for me as well.

Based on the people reporting here, it looked like it was centered around the Princesse tower. But I'm only speculating.

Bernie

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Posted : May 7, 2015 11:26 am
ar098
(@ar098)
Advanced Member

I've heard reports of it being out on the far East end and the far West end.

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Topic starter Posted : May 7, 2015 11:39 am
speee1dy
(@speee1dy)
Expert

people at work have no internet at their homes

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Posted : May 7, 2015 11:47 am
SunnyCaribe
(@SunnyCaribe)
Advanced Member

.....Aaaaaand down again.

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Posted : May 7, 2015 1:01 pm
CruzanIron
(@cruzaniron)
Expert

Just lost it mid island

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Posted : May 7, 2015 3:04 pm
bathiel
(@bathiel)
Trusted Member

Me too. Has anyone been able to get an idea of the problem? I've been calling BBVI and keep getting a busy signal.

Bernie

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Posted : May 7, 2015 3:21 pm
speee1dy
(@speee1dy)
Expert

was wondering if anyone heard from them

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Posted : May 7, 2015 3:24 pm
pilatesgal318
(@pilatesgal318)
Advanced Member

I am out, too. Recovery Hill - was on early this morning, went to get online for a webinar and nothing....called and left a message.

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Posted : May 7, 2015 3:26 pm
meowruff
(@meowruff)
Advanced Member

BBVI was down on the east end by Divi this morning too.

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Posted : May 7, 2015 3:44 pm
rotorhead
(@rotorhead)
Trusted Member

Their status says that all four islands are affected and that they are working on the problem. No estimate about when it will be available again.

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Posted : May 7, 2015 3:58 pm
rotorhead
(@rotorhead)
Trusted Member

Back up at 13:10.

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Posted : May 7, 2015 4:13 pm
speee1dy
(@speee1dy)
Expert

thanks rotor

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Posted : May 7, 2015 4:31 pm
Beeski
(@beeski)
Trusted Member

Sorry 'bout that.
Last night's problem was a bad Air Conditioner.
Today at lunch was a bad circuit breaker.
There will be a short outage, early Friday morning, to upgrade/replace the circuit breaker.
A completely redundant cabinet, router, switch, power supply, battery bank, air conditioner and backhaul radio will be installed in the next week or 2 to eliminate the single point of failure.

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Posted : May 7, 2015 5:48 pm
speee1dy
(@speee1dy)
Expert

thank you for the update beeski

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Posted : May 7, 2015 5:50 pm
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