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BBVI outage?

(@ar098)
Posts: 29
Eminent Member
Topic starter
 

About half an hour ago I was working on homework and my Internet cut off. Is the area near Beeston Hill down, or is something wrong with my equipment?

 
Posted : May 7, 2015 2:00 am
rotorhead
(@rotorhead)
Posts: 2473
Famed Member
 

I am on Beeston Hill STX and my BBVI is down. I would like to know if anyone else is down.

I did a tracert to an address off island and my trace gets into a routing loop.

BTW I left voice mail at BBVI.

 
Posted : May 7, 2015 2:20 am
(@ar098)
Posts: 29
Eminent Member
Topic starter
 

Glad to know I'm not the only one.

 
Posted : May 7, 2015 2:32 am
CruzanIron
(@cruzaniron)
Posts: 2534
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3:25 and they are still off.

 
Posted : May 7, 2015 6:26 am
bathiel
(@bathiel)
Posts: 523
Honorable Member
 

Off for me as well at 7:15 am, Estate St. John. I can't even connect to their website via my cellphone.

 
Posted : May 7, 2015 10:15 am
(@ar098)
Posts: 29
Eminent Member
Topic starter
 

Their phone line also appears to be down.

 
Posted : May 7, 2015 10:20 am
 pt
(@pt)
Posts: 162
Estimable Member
 

What is "BBVI?"

Thanks,
PT

 
Posted : May 7, 2015 10:27 am
(@speee1dy)
Posts: 8871
Illustrious Member
 

off this am in town too

 
Posted : May 7, 2015 10:41 am
(@IslandHops)
Posts: 929
Prominent Member
 

Yesterday morning they had a problem with the DNS servers. I left a message but never received a call back.

Last night sometime it appears it all went dark - but everything appears to be up and running now.

Very unusual to have such extended outages with BBVI.

 
Posted : May 7, 2015 10:53 am
(@dxphy)
Posts: 158
Estimable Member
 

Work u[p this morning @ 7:00am and i was offline as well. I have LOS with Little Princess Hill Tower Site.

 
Posted : May 7, 2015 10:57 am
(@SunnyCaribe)
Posts: 495
Reputable Member
 

It just came back for me as well.

Was the outage localized to st Croix, or to any particular section of the island?

 
Posted : May 7, 2015 10:59 am
bathiel
(@bathiel)
Posts: 523
Honorable Member
 

Back on for me as well.

Based on the people reporting here, it looked like it was centered around the Princesse tower. But I'm only speculating.

Bernie

 
Posted : May 7, 2015 11:26 am
(@ar098)
Posts: 29
Eminent Member
Topic starter
 

I've heard reports of it being out on the far East end and the far West end.

 
Posted : May 7, 2015 11:39 am
(@speee1dy)
Posts: 8871
Illustrious Member
 

people at work have no internet at their homes

 
Posted : May 7, 2015 11:47 am
(@SunnyCaribe)
Posts: 495
Reputable Member
 

.....Aaaaaand down again.

 
Posted : May 7, 2015 1:01 pm
CruzanIron
(@cruzaniron)
Posts: 2534
Famed Member
 

Just lost it mid island

 
Posted : May 7, 2015 3:04 pm
bathiel
(@bathiel)
Posts: 523
Honorable Member
 

Me too. Has anyone been able to get an idea of the problem? I've been calling BBVI and keep getting a busy signal.

Bernie

 
Posted : May 7, 2015 3:21 pm
(@speee1dy)
Posts: 8871
Illustrious Member
 

was wondering if anyone heard from them

 
Posted : May 7, 2015 3:24 pm
(@pilatesgal318)
Posts: 408
Honorable Member
 

I am out, too. Recovery Hill - was on early this morning, went to get online for a webinar and nothing....called and left a message.

 
Posted : May 7, 2015 3:26 pm
meowruff
(@meowruff)
Posts: 347
Reputable Member
 

BBVI was down on the east end by Divi this morning too.

 
Posted : May 7, 2015 3:44 pm
rotorhead
(@rotorhead)
Posts: 2473
Famed Member
 

Their status says that all four islands are affected and that they are working on the problem. No estimate about when it will be available again.

 
Posted : May 7, 2015 3:58 pm
rotorhead
(@rotorhead)
Posts: 2473
Famed Member
 

Back up at 13:10.

 
Posted : May 7, 2015 4:13 pm
(@speee1dy)
Posts: 8871
Illustrious Member
 

thanks rotor

 
Posted : May 7, 2015 4:31 pm
(@beeski)
Posts: 644
Honorable Member
 

Sorry 'bout that.
Last night's problem was a bad Air Conditioner.
Today at lunch was a bad circuit breaker.
There will be a short outage, early Friday morning, to upgrade/replace the circuit breaker.
A completely redundant cabinet, router, switch, power supply, battery bank, air conditioner and backhaul radio will be installed in the next week or 2 to eliminate the single point of failure.

 
Posted : May 7, 2015 5:48 pm
(@speee1dy)
Posts: 8871
Illustrious Member
 

thank you for the update beeski

 
Posted : May 7, 2015 5:50 pm
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