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DonExodus
(@DonExodus)
Advanced Member
Joined: 9 years ago
Posts: 301
May 7, 2015 6:12 pm  

Beeski, what's up with your customer service? 2/3 numbers were constantly busy, the one that I could connect to put me through to a robot with a faulty menu- i.e. "press 0 to speak to an operator" - press 0 - "invalid entry" etc etc.


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Beeski
(@Beeski)
Trusted Member
Joined: 12 years ago
Posts: 644
May 7, 2015 6:36 pm  

Beeski, what's up with your customer service? 2/3 numbers were constantly busy, the one that I could connect to put me through to a robot with a faulty menu- i.e. "press 0 to speak to an operator" - press 0 - "invalid entry" etc etc.

Too many calls at the same time, overwhelming our phone system / capacity.


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CruzanIron
(@cruzaniron)
Trusted Member
Joined: 7 years ago
Posts: 2469
May 7, 2015 6:57 pm  

I would suggest an e-mail burst to subscribers ( or text ) to update on outages. Saves you a lot of calls to deal with.


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Beeski
(@Beeski)
Trusted Member
Joined: 12 years ago
Posts: 644
May 7, 2015 7:07 pm  

I would suggest an e-mail burst to subscribers ( or text ) to update on outages. Saves you a lot of calls to deal with.

The new Customer Management / Billing system we are converting to next month has features like that built-in. We will explore mass updating. thanks


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