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rotorhead
(@rotorhead)
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Joined: 15 years ago
Posts: 2471
March 1, 2013 1:36 am  

Anyone have service?


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SunnyCaribe
(@SunnyCaribe)
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Joined: 10 years ago
Posts: 495
March 1, 2013 1:49 am  

I called earlier today after a long night and day of extremely sluggish service. The recording says the problem is widespread on StX and they are working on it and will keep us apprised, presumably by the recorded network status update at BBVI.


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Beeski
(@beeski)
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Joined: 12 years ago
Posts: 644
March 1, 2013 10:06 am  

Anyone have service?

Rotor....really?
35M/6M internal speed test to your home.
Backhaul issue was fixed around 6pm.Thursday.


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rotorhead
(@rotorhead)
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Joined: 15 years ago
Posts: 2471
March 1, 2013 11:35 am  

Yes really! It's OK now but not yesterday. I called tech support twice yesterday. I also have the results of about 20 runs of speedtest.net some fast some not so fast. Also yesterday at the time I asked this question both DNS servers had become unreachable and names were not resolving. The problems actually started Wednesday night.

Seems OK now.


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Beeski
(@beeski)
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Joined: 12 years ago
Posts: 644
March 1, 2013 11:43 am  

Yes, and if you had listened to the network status message you would have learned we had an issue.
Or you have my email, and your awesome wife has my cell.


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Alana33
(@Alana33)
Expert
Joined: 9 years ago
Posts: 12288
March 1, 2013 5:09 pm  

Had problems w/my service yesterday in STT. Soooooo slow and forget abut sending e-mails but when I called BBVI to inquire, Melissa told me that they were experiencing problems and she would check on it and let me know status which she did! She called back later to let me know everything would be back up and running soon. Great customer service!(tu) All's well today!


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Beeski
(@beeski)
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Joined: 12 years ago
Posts: 644
March 1, 2013 6:21 pm  

Global Crossing's DNS servers, 209.130.136.2 and 209.130.139.2 are having issues.
That is probably what happed to you Rotor, if these are in your router.

Broadband VI customers should use Open DNS, Google DNS, or our DNS Servers:
STT-STJ
204.8.65.195
204.11.154.242

STX
208.84.197.236
208.50.124.194


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LiquidFluoride
(@LiquidFluoride)
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Joined: 8 years ago
Posts: 1937
March 1, 2013 7:47 pm  

is BBVI DSL based?


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STXBob
(@STXBob)
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Joined: 14 years ago
Posts: 2138
March 1, 2013 7:55 pm  

BBVI is a Wi-Fi network. They have access points all over the USVI. Subscribers have a 2-way radio at their home or business pointing to a nearby access point. The radio typically connects to a router inside your home or business .


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stxfoodie
(@stxfoodie)
Advanced Member
Joined: 11 years ago
Posts: 208
March 1, 2013 9:01 pm  

Yes, and if you had listened to the network status message you would have learned we had an issue.
Or you have my email, and your awesome wife has my cell.

Rotor- you idiot. You should have listened better.


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Jim Dandy
(@jim_dandy)
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Joined: 16 years ago
Posts: 1057
March 1, 2013 9:06 pm  

Global Crossing's DNS servers, 209.130.136.2 and 209.130.139.2 are having issues.
That is probably what happed to you Rotor, if these are in your router.

Broadband VI customers should use Open DNS, Google DNS, or our DNS Servers:
STT-STJ
204.8.65.195
204.11.154.242

STX
208.84.197.236
208.50.124.194

Can you select a DNS server using your router or do you as in the past have to call BBVI and have them change the setting on your account?


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Beeski
(@beeski)
Trusted Member
Joined: 12 years ago
Posts: 644
March 1, 2013 10:00 pm  

Global Crossing's DNS servers, 209.130.136.2 and 209.130.139.2 are having issues.
That is probably what happed to you Rotor, if these are in your router.

Broadband VI customers should use Open DNS, Google DNS, or our DNS Servers:
STT-STJ
204.8.65.195
204.11.154.242

STX
208.84.197.236
208.50.124.194

Can you select a DNS server using your router or do you as in the past have to call BBVI and have them change the setting on your account?

Jim, if you have a static-public IP, your router controls DNS.
If not, BBVI fills the DNS automatically.
Rotor has a static-public, and I am guessing his router had the old settings.
We have put in a DNS re-direct for our customers trying to hit the old Global Crossing DNS servers....so the problem should not be seen again.

And STXBob is partially correct, we started off pure wi-fi, but now have proprietary TDMA protocols which greatly enhance our capabilities, but no longer allow laptops to connect directly (with the exception of a few hotspots).


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mark825
(@mark825)
Advanced Member
Joined: 13 years ago
Posts: 42
March 4, 2013 3:31 am  

This is a good DNS benchmark utility if you are looking to see which are the best DNS servers to use. http://www.grc.com/dns/benchmark.htm

Not surprisingly, BBVI's on-island DNS servers respond much faster to most queries than DNS servers located 1,500 miles away in the states.


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rotorhead
(@rotorhead)
Trusted Member
Joined: 15 years ago
Posts: 2471
March 4, 2013 4:10 am  

Global Crossing's DNS servers, 209.130.136.2 and 209.130.139.2 are having issues.
That is probably what happed to you Rotor, if these are in your router.

Broadband VI customers should use Open DNS, Google DNS, or our DNS Servers:
STT-STJ
204.8.65.195
204.11.154.242

STX
208.84.197.236
208.50.124.194

You are correct, I was using Global Crossings DNS servers. The ones that I was told to use when my static IP address was assigned. I have switched to the STX servers. My fallback is usually 8.8.8.8 and 8.8.4.4 which are Google's public DNS servers.

I was not even aware that BBVI was running their own DNS servers. Did I miss this in the newsletter?


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Jim Dandy
(@jim_dandy)
Trusted Member
Joined: 16 years ago
Posts: 1057
March 4, 2013 1:52 pm  

I'm not sure that Benchmark gives most BBVI users that much useful information or at least information you can act on.

First, as Beeski confirmed above, the only BBVI users that can control their DNS server directly are those have opted to purchase a static public IP from BBVI. Other users need to call BBVI tech support and request a particular DNS server. In the past they would do that.

Therefore when I run Benchmark is shows that my router is the fastest DNS server (My router is set to use the ISPs DNS server. I have no DNS servers set in my router's firmware. ) and not who the real DNS provider is.

Most of us are therefore dependent on BBVI to pick the fastest DNS server(s).


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mark825
(@mark825)
Advanced Member
Joined: 13 years ago
Posts: 42
March 6, 2013 2:03 am  

Not really. What he said was if you have a public, you have to configure your router with DNS settings, but if you don't have one, it's done automatically for you. But that doesn't mean you can't manually change either your router or another device on your network to use whatever servers you want to use.

The reason your router is showing up on the list is because its operating as a proxy for the DNS servers your ISP is providing. I'm guessing that the next 2 fastest servers on your list are those ones, provided you've entered them to be benchmarked.


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