Broadband VI Issues...
 

Broadband VI Issues Today-STX?  

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Ric
 Ric
(@Ric)
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Joined: 15 years ago
Posts: 393
February 17, 2013 8:34 pm  

Hey Beeski,
I'd love to be able to complain about BBVI. Miss you guys.


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Beeski
(@Beeski)
Trusted Member
Joined: 11 years ago
Posts: 644
February 17, 2013 8:54 pm  

Hey Beeski,
I'd love to be able to complain about BBVI. Miss you guys.

Ric, I still proudly wear my "Mike, the Internet Guy" name tag when on property 🙂


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Alana33
(@Alana33)
Expert
Joined: 8 years ago
Posts: 12191
February 18, 2013 4:17 pm  

The overall experience I have had with BBVI has been great, unlike my experiences with Choice the last couples of years I had to deal with them. I am so much happier and less stressed with BBVI. If there is a problem, they really are on it and, overall, I find them extremely responsive if there are any problems with my service, unlike Choice who drove me insane with their poor service and billing system.
Thank You, Beeski and everyone at BBVI who works so hard to deliver the service we pay for. I am so happy I switched to BBVI!


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bathiel
(@bathiel)
Trusted Member
Joined: 12 years ago
Posts: 523
February 19, 2013 1:47 pm  

The overall experience I have had with BBVI has been great, unlike my experiences with Choice the last couples of years I had to deal with them. I am so much happier and less stressed with BBVI. If there is a problem, they really are on it and, overall, I find them extremely responsive if there are any problems with my service, unlike Choice who drove me insane with their poor service and billing system.
Thank You, Beeski and everyone at BBVI who works so hard to deliver the service we pay for. I am so happy I switched to BBVI!

I echo these sentiments. BBVI just installed some upgraded equipment this morning. That, coupled with Beeski's settings adjustment, and my speed is really good. Thanks guys!

Bernie


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lulusunshine
(@lulusunshine)
Advanced Member
Joined: 7 years ago
Posts: 44
February 21, 2013 4:53 pm  

I am still having AWFUL service and have tried calling with no luck, answers or call backs! I am on the east end near cheeseburgers and the service it TERRIBLE!!! Anyone know who I can contact directly so I can talk with someone about it.
Thank you!!!


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STXBob
(@STXBob)
Trusted Member
Joined: 13 years ago
Posts: 2138
February 21, 2013 5:18 pm  

lulusunshine, see Beeski's post from earlier in this thread, which I've quoted here:

I am still having AWFUL service and have tried calling with no luck, answers or call backs! I am on the east end near cheeseburgers and the service it TERRIBLE!!! Anyone know who I can contact directly so I can talk with someone about it.
Thank you!!!

Poodle, for the 17th time, call 719-2943 on STX, 774-5780 on STT, or flag down Tory in his black FJ Cruiser on STJ.
or email:
stxsupport@broadband.vi for STX support
sttsupport@broadband.vi for STT/STJ support
Anonymous posts on a message board ain't gonna get anything fixed....since we have no clue who you are.
thanks,
Mike


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lulusunshine
(@lulusunshine)
Advanced Member
Joined: 7 years ago
Posts: 44
February 21, 2013 7:53 pm  

lulusunshine, see Beeski's post from earlier in this thread, which I've quoted here:

I am still having AWFUL service and have tried calling with no luck, answers or call backs! I am on the east end near cheeseburgers and the service it TERRIBLE!!! Anyone know who I can contact directly so I can talk with someone about it.
Thank you!!!

Poodle, for the 17th time, call 719-2943 on STX, 774-5780 on STT, or flag down Tory in his black FJ Cruiser on STJ.
or email:
stxsupport@broadband.vi for STX support
sttsupport@broadband.vi for STT/STJ support
Anonymous posts on a message board ain't gonna get anything fixed....since we have no clue who you are.
thanks,
Mike

Thanks but I have done all the above with no call backs or anything. I am just feeding off the server where you pay 60 bucks a month and I am not on a contract. Maybe I was thinking someone will see this and be like oh I will go check on that area 🙂 not the biggest deal but my boyfriend has dengue currently and was trying to Netflix something for him as he is miserable and has been the last 5 days!


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East End Doug
(@East_End_Doug)
Advanced Member
Joined: 13 years ago
Posts: 236
February 21, 2013 8:13 pm  

I also live above Cheeseburgers and I am having no issues. About 2 months ago we had no internet and called Broadband VI they came the next day and replaced a few parts and we had perfect connection.


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CarlHartmann
(@CarlHartmann)
Advanced Member
Joined: 12 years ago
Posts: 158
February 21, 2013 8:56 pm  

Is that Green Key's repeater too? As I said, we are 100% up off of it and watch Netflix all of the time. I can't understand how if the radio is working that is possible. Are you sure this is VI Broadband ? Why not PM their rep here........who seems to be trying to get in contact with anyone with a problem.....


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Beeski
(@Beeski)
Trusted Member
Joined: 11 years ago
Posts: 644
February 21, 2013 9:48 pm  

Is that Green Key's repeater too? As I said, we are 100% up off of it and watch Netflix all of the time. I can't understand how if the radio is working that is possible. Are you sure this is VI Broadband ? Why not PM their rep here........who seems to be trying to get in contact with anyone with a problem.....

Its a small hotspot we put up for the folks near Cheeseburgers to check email and browse the web....its not designed for streaming Netflix. Customer that want a "real" connection for streaming they need to sign up for an installation of one of our radios.


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CarlHartmann
(@CarlHartmann)
Advanced Member
Joined: 12 years ago
Posts: 158
February 22, 2013 12:17 am  

I figured it had tot be something like that. Like I said....top 5 companies on STX...... and after many years I've learned that you have to openly appreciate what works well here !!!!! Thanks for the info !


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