Broadband VI overselling their broadband performance?

Mixie · 2013-12-31T01:27:49Z

As a prologue, let's just say I've been in networking since Corvus and Novell, for those among us old enough to remember those company names. I signed up for BBVI Basic ($50/month) and saw performance floating below 2MBits (down) and 0.5 (up). Called and upped to the Plus plan ($100 for 5 down/2 up). Now in the middle of the day (when some of the members in other threads have taken Speedtest.net screenshots), performance is good: Up to 9.5 down 6 up. But in the evening Netflix is not working. When it stops, I run over to my laptop and unavoidably measure below 1.5 down. BBVI tech support has suggested (it is their job, I am not contesting their competency) that the problem is in my router, wiring or computer. Not so, because running the same test at various times, with all other conditions identical, yields different numbers. Further, plugging directly into their line yields roughly the same numbers. As anyone else noticed drops in performance on STX at "peak" times? If your BBVI antenna is pointing at Hovensa, please send me a PM. Now my point: it looks to me like their towers are undersized to handle the bandwidth required at peak time. Has anyone else come to the same conclusion?

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Uuaww

(@Uuaww)

Posts: 132

Estimable Member

1.22 MB/Sec DL right now... I pay $100 a month for this. I can do the same test at noon on a weekday and get 10MB/Sec. Direction connect to computer, no programs running on computer. I have very computer savy and know how to maximize my connection.

Posted : January 5, 2014 1:36 am

skighee

(@skighee)

Posts: 127

Estimable Member

Experiencing the same issues with BBVI, intermittent during the day and then in the evenings almost non existent. Tech came out with new radio and still no real improvement. Customer service has been adequate but would not win any JD Powers awards.

Anyone have any luck with the Choice greenpacket 4G service?

Posted : January 5, 2014 5:08 pm

Exit Zero

(@exit-zero)

Posts: 2460

Famed Member

Some how I guess I have lived in the USVI too long to read the words " works flawlessly" and imagine that someone is talking about any service here.
I seriously doubt any form of our infrastructure in the USVI will ever be considered "an engine of economic Development" in our lifetime either.

My BBVI internet, Dish TV, security cameras, solar panels, solar water heater...........................All work flawlessly!!!

It seems according to this thread that your BBVI is unique -- don't you sell Dish TV?? and cameras, panels, and heaters aren't Services! My Honda works flawlessly.

Posted : January 5, 2014 8:40 pm

SkysTheLimit

(@SkysTheLimit)

Posts: 1914

Noble Member

Some how I guess I have lived in the USVI too long to read the words " works flawlessly" and imagine that someone is talking about any service here.
I seriously doubt any form of our infrastructure in the USVI will ever be considered "an engine of economic Development" in our lifetime either.

My BBVI internet, Dish TV, security cameras, solar panels, solar water heater...........................All work flawlessly!!!

It seems according to this thread that your BBVI is unique -- don't you sell Dish TV?? and cameras, panels, and heaters aren't Services! My Honda works flawlessly.

They all service me well! Yes I do sell Dish TV.

Posted : January 6, 2014 11:58 am