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Broadband VI

 
skighee
(@skighee)
Advanced Member

Is this company still in business? I filled out their form for an install and service then waited two weeks, emailed them to ask about an install date and never heard back? Bueller? Bueller? Bueller?

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Topic starter Posted : February 27, 2010 3:51 am
Linda J
(@Linda_J)
Expert

We use them and I'm still on-line, so I assume they're still operating. Did you call?

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Posted : February 27, 2010 9:17 am
Beeski
(@beeski)
Trusted Member

What is your name?
Who did you email?
You can always call 719-2943 for help...or Private Message me and I'll let you know if we received your sign-up.

I will apologize in advance....we are having our best month ever....so we're a little backed up on new installations.

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Posted : February 27, 2010 11:41 am
bathiel
(@bathiel)
Trusted Member

We use them and I can tell you that their customer service is the best of any I've received from a service provider on island and way better than the service I get from AT&T and Time Warner cable back on the mainland.

Bernie

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Posted : February 27, 2010 11:47 am
Scremped
(@Scremped)
Advanced Member

Give Ebony a call at 774-5780. She'll get the crew up and running.

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Posted : February 27, 2010 11:58 am
vacationstx
(@vacationstx)
Advanced Member

I sent in a request Wed and they are doing the install today; I have over 20 accounts with them and never have had a problem.
Their customer service is the best.

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Posted : February 27, 2010 1:12 pm
skighee
(@skighee)
Advanced Member

They have contacted me, and all seems to be on tract! Thanks! Cant wait to use them!

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Topic starter Posted : March 2, 2010 2:54 am
Iris Tramm
(@Iris_Tramm)
Trusted Member

I used them in the past, but no more. Both times I called BBVI for tech support that Mike Malofsky guy screamed at me over the phone and was very unprofessional. I now have a mobile Sprint card, which isn't as fast but, compared to stateside speeds/prices BB's basic package speed isn't very fast to begin with. The Sprint card works also works island-wide, whereas, BBVI's hotspot system is still hit or miss, and I need to be mobile.

There's not much to pick from down here, though, and BBVI seems to be the least awful of the options.

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Posted : March 2, 2010 6:50 pm
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