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Broadbandvi Speed Issue

 
isl3985
(@isl3985)
Advanced Member

I have the $100 plan which is advertised as "up to 4 mbps". I have had this for a while, even back when it was the 1.5 mbps plan. I've been doing speed tests on speedtest.net for the past couple weeks and it has always been stuck in the 1.5-1.6 range. I called them and they told me to send a snapshot of the test results, which I did. This was about 2 weeks ago and of course I havent gotten any response yet (go figure) and am still stuck in the 1.5-1.6 range. I thought they might have "forgotten" to switch me over when they went from the 1.5 to up to 4 plan, but they said on the phone that I was switched over. I'm thinking of cancelling and maybe going with the new innovative. Why should I pay double for something I'm not getting when the BBVI price for 1 mbps (which is almost what I am getting) is only $49/mo? And why should I bother with them if they can't be bothered to contact me back?

Anyone else having this issue, or have any info on the new innovative internet?

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Topic starter Posted : November 3, 2012 9:44 pm
Linda J
(@Linda_J)
Expert

Surprised at lack of response. BBVI was always very responsive to us. Maybe you should try to speak to a "higher up".

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Posted : November 3, 2012 11:05 pm
Alana33
(@alana33)
Expert

If in STT, I know they were having some problems and working on the system, last week as I was gonig off and on line and called them.
One of their trouble shooters/repair tech called me right back and let me know they were working on it.
Always very fast response normally to any issues vs Choice.

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Posted : November 3, 2012 11:15 pm
gringojj
(@gringojj)
Advanced Member

I am on stx and just pulled 4.62. I have no complaints and have had them for about 4 months after having.Choice....

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Posted : November 3, 2012 11:51 pm
Jim Dandy
(@jim_dandy)
Trusted Member

I have no issues. My speed is usally between 4.5 - 5.5 MBps. when I test to the Speedtest server in Fredericksted.

If you are testing to Puerto Rico, Miami, NYC, etc. you will see lower speeds as the the data packets have to go a lot farther and through many more servers. I believe that when you test to Puerto Rico that data first goes North to Miami then back South to the server in Puerto Rico. Speed tests are designed to run to a test server within 300 miles of your computer

Also have you tested your speed while connected directly to BBVI's radio to remove the possibility that the problem is with your internal network/ router? If bypassing your router eleiminates the problem, try connecting your computer to your router using an Ethernet cable.

Problems with WiFi connections can kill your speeds and WiFi is a flakey technology.

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Posted : November 4, 2012 12:20 pm
Beeski
(@beeski)
Trusted Member

Did you change phone numbers?
Broadband VI has left multiple message on the number we have on file.
Please call 774-5780 and leave a message with your name and number.

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Posted : November 4, 2012 1:07 pm
jhawkes
(@jhawkes)
Active Member

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

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Posted : November 4, 2012 1:53 pm
OldTart
(@the-oldtart)
Expert

I'm waiting for Innovative to get to my area to put in the new lines (scheduled for this month) and hope/believe that this will improve upon the present 0.54 mbps I'm registering now on both uploads and downloads. I've had a lot of problems since moving a couple of months ago but must say that they've been extremely helpful and patient in solving random issues and have also credited my account generously for all the inconvenience.

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Posted : November 4, 2012 2:15 pm
Linda J
(@Linda_J)
Expert

Beeski IS BBVI, so I suggest you follow his instructions.

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Posted : November 4, 2012 2:30 pm
Iris Tramm
(@Iris_Tramm)
Trusted Member

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

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Posted : November 4, 2012 7:50 pm
isl3985
(@isl3985)
Advanced Member

Sent another email last night. Got 3 responses since then by phone and the issue was fixed when I got home from work just now. Got speeds well over 3 mbps now.

Thanks!

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Topic starter Posted : November 4, 2012 8:15 pm
rhstoo
(@rhstoo)
Advanced Member

I switched to BBVI six months ago and love them. Occasional outages but great service and usually 3+Mbps service.

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Posted : November 5, 2012 3:55 am
stxfoodie
(@stxfoodie)
Advanced Member

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Amen to that. I recall when I was having connectivity issues and was told the cause was my PC - took BBVI two weeks to finally come out and replace their malfunctioning antenna - which was the cause of the problem.. Great service my *ss

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Posted : November 5, 2012 12:27 pm
Iris Tramm
(@Iris_Tramm)
Trusted Member

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Amen to that. I recall when I was having connectivity issues and was told the cause was my PC - took BBVI two weeks to finally come out and replace their malfunctioning antenna - which was the cause of the problem.. Great service my *ss

Heh. That's been my experience, too. Their first rung of tech "support" seems to be "blame the customer's computer".

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Posted : November 6, 2012 3:54 pm
Alana33
(@alana33)
Expert

I haven't found that to be the case at all.
I have had great service and prompt response time to any problems 😎 when I have called into to ask questions or report a problem.
WAY BETTER (100%) than the last year of service I endured from Choice.

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Posted : November 6, 2012 6:27 pm
stxfoodie
(@stxfoodie)
Advanced Member

I have used ATT 3G, Choice WiMax, Innovative DSL, and Broadband VI. My advice would be to try to work it out with Broadband VI. All services here are variable, but I've found Broadband VI to be far superior to the alternatives.

True. But you will pay for it. And, as good as it is, it is only "good" for HERE. Ain't NOTHING like stateside speeds for a similar price point.

And, frankly, I've found them rude and unresponsive when calling for tech support, but I pay the tithe because there really aren't any other viable options.

Amen to that. I recall when I was having connectivity issues and was told the cause was my PC - took BBVI two weeks to finally come out and replace their malfunctioning antenna - which was the cause of the problem.. Great service my *ss

Heh. That's been my experience, too. Their first rung of tech "support" seems to be "blame the customer's computer".

It gets better - the business I work for has a corporate account with BBVI. Our IT people reached out to their "customer service" department regarding some speed and outage issues. Our IT director subsequently called me to tell me how rude they were to her team. For $2400 per month, you would think they'd be a little nicer....

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Posted : November 6, 2012 7:28 pm
Bombi
(@Bombi)
Trusted Member

Yow foodie, $2400/month. I have 2 T-1 lines for 1460/mo with innovative.

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Posted : November 6, 2012 7:37 pm
trainwreck82
(@trainwreck82)
Advanced Member

Yow foodie, $2400/month. I have 2 T-1 lines for 1460/mo with innovative.

If I understand BBVI's business rates correctly, that $2400/mo package provides more than double the bandwidth of 2 T1s, not a good comparison but it depends on what your priority is. We use BBVI at two resorts and it is highly available, I'd like to know how it compares to T1 reliability.

I recently switched from Innovative to BBVI and couldn't be happier. I still have both and here's a comparison:

Innovative: Unreliable, maxes out at 67KB/s. Can't go 10 minutes without a server timeout. Similar issues at work but slightly more reliable.

BBVI: So far so good, maxes out over 300KB/s.

Up until now I cringed every time I needed something from the MSDN.

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Posted : November 6, 2012 7:59 pm
Beeski
(@beeski)
Trusted Member

Yow foodie, $2400/month. I have 2 T-1 lines for 1460/mo with innovative.

Yet another Broadband VI increase of speeds is in the works....hopefully this month.
$1460 with BBVI will equal 4 T-1's

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Posted : November 6, 2012 10:16 pm
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