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Cancelling Innovative Cable TV - STX  

 

robbySTX
(@robbystx)
Advanced Member
Joined: 11 years ago
Posts: 157
October 30, 2013 8:38 pm  

Good Afternoon!
Does anyone know if I can cancel my (STX) Innovative Cable TV service indefinitely (NOT vacation mode) from the States??
I'm afraid they will require me to bring the converter box back, which I can't quite do if I am not on island !!
Any help would be greatly appreciated!! Thanks!!


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InnAtPelicanHeights
(@InnAtPelicanHeights)
Advanced Member
Joined: 10 years ago
Posts: 319
October 30, 2013 9:24 pm  

Cancelling shouldn't be a problem by phone.

You should have had to post a deposit for the box, so not returning you will lose deposit, and might incur additional cost.

Call Innovative, Im sure you will get the answers


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caribstx
(@caribstx)
Trusted Member
Joined: 7 years ago
Posts: 546
October 31, 2013 12:14 pm  

Call Innovative? Hahahahahaha...laughing out loud! You can't CALL Innovative. You must sit there in the waiting room for hours. Doncha know?


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robbySTX
(@robbystx)
Advanced Member
Joined: 11 years ago
Posts: 157
November 1, 2013 12:39 pm  

I am afraid to call them!!
When I called to put the cable on vacation mode this spring the lady was not very nice, and said I had to wait the six full months (of service) before I could put it on vacation mode!! I had to pay the full cable bill for two months without being there!!
They will probably turn it back on now, and I won't be there!!

That is why I am asking here if anyone has had to actually deal with this from the States!! So I can prepare myself for what might happen.
Any help ??????!!!!!
Thanks!!


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Alana33
(@Alana33)
Expert
Joined: 8 years ago
Posts: 12281
November 1, 2013 2:28 pm  

You'll need to return the cable box to get your deposit.
Is there anyone that can do that for you. (it's asking a lot!)
If you call, ask to speak to a manager.
She can also verify the vaction mode payment status.


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LuckyGirl56
(@LuckyGirl56)
Advanced Member
Joined: 12 years ago
Posts: 330
November 1, 2013 4:00 pm  

If you have someone return your cable box for you, I believe Innovative is going to want something in writing from the account holder, authorizing that person to act on your behalf. That document used to have to be notorized. Of course, that was years ago. Who knows what their "rules" are now. Good Luck!


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robbySTX
(@robbystx)
Advanced Member
Joined: 11 years ago
Posts: 157
November 1, 2013 9:09 pm  

I figured it was going to turn into a mess ...!!!
I'll have to see if I can maybe get someone to get into the house to get the box 🙁
Thanks everyone!!


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Alana33
(@Alana33)
Expert
Joined: 8 years ago
Posts: 12281
November 1, 2013 9:18 pm  

Lucky Girl is right. If someone does it for you, you have to give them authorization to give to whatever entity whether it's WAPA, Cable TV, etc., to act on your behalf, in writing.


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speee1dy
(@speee1dy)
Expert
Joined: 12 years ago
Posts: 8786
November 2, 2013 9:24 pm  

good luck on your quest


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caribstx
(@caribstx)
Trusted Member
Joined: 7 years ago
Posts: 546
November 4, 2013 12:22 pm  

Just stop paying them and forget about it. They'll go away.


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