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Checked out the new iHOP on STX, service was abominable!  

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NugBlazer
(@NugBlazer)
Advanced Member

Hey all - thought I'd give a heads up to anyone wondering what this place was like.

After a decade on STX, I've gotten (somewhat) used to the slower pace of things and the lax customer service the locals provide.

But, wow, the new iHOP in Sunny Isle acheived a new low. We got there during off hours, about 3PM. We had to wait a few minutes to be seated, no big deal. But, things went downhill rapidly after that. We waited 15 minutes for our server to finally show up. And then, get this, another 30 minutes before she brought us our beverages. (All we ordered was a cranberry juice and a chocolate milk; nothing difficult or time-consuming to make.) That's 45 minutes from being seated until actually had something to drink! I'm not exaggerating: I checked the times on my cell phone. I had to get up and go to the front desk to tell them that our drinks had apparently been forgotten - she finally brought them 5 minutes later.

When the food finally came, my plate was missing the salad. I asked her about the salad, she said that it didn't come with one. I said that yes, it did -- the menu clearly stated that it comes with a salad. Furthermmore, it's a featured item on the menu and there is even a picture of the exact dish I ordered and the picture shows - voila - a salad there. Her response? She walked away. She. Walked. AWAY.

Then, so did we.

When we finished eating, after being in the place for what seemed like an eternity, we just put money on the table and left. No way were we waiting for our bill to arrive. We'd probably still be sitting in there right now.

As for the food itself, it was average, which is all I expect from an iHop. And the place itself was nice enough. So, actually, it's a decent place... if you've got a couple days to kill and won't be hungery until day #2.

Cruzans do it better.

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Posted : January 5, 2010 2:52 am
chockman
(@chockman)
Trusted Member

Please don't forget. I'M coming !!!!!! You can get better service and quality at my residence. I guess if you want really fast food there is always McDonalds,if you want great service while you wait for food and I mean you're not going to leave hungry. I guess you better keep your eye 's open for Paradise in Blue,coming soon to an Island near you.

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Posted : January 5, 2010 3:35 am
boyd46
(@boyd46)
Advanced Member

No matter what your plan is, you will still be dealing with the local work force.

STX Resident

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Posted : January 5, 2010 8:50 am
A Davis
(@A_Davis)
Trusted Member

i am part of the local work force.

i know people who come here from other places, who specialize in obfuscation, delivering the bare minimum, tardiness, etc. as well. they are good at covering their tails and you would never know how lousy they are. but i do because i have worked with them and seen them praised and rewarded for "delivering" on the backs of those who work for and alongside them.

it all comes down to training, monitoring, and utilizing a system of notification of wrongdoing and then following up consistently with people who do not deliver the goods. others see this and will decide what their next move is.

management needs to be notified of this, i hope someone is kind enough to send them this thread.

best to you,
anita.
"do the best that you can in the place where you are, and be kind."
--- scott nearing

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Posted : January 5, 2010 10:07 am
vacationstx
(@vacationstx)
Advanced Member

I am also part of the local work force and have seen how some in this work force can put a place out of business--so have you. I am lucky to have a wonderful and dedicated staff ,but have gone through many many workers over the years to arrive where I am today.

Surely the owner is aware of what is going on; she obviously made a large monetary investment in this restaurant and I cannot imagine why she would allow this to continue----their reputation is going downhill fast.

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Posted : January 5, 2010 11:04 am
Bombi
(@Bombi)
Trusted Member

I'm not a fast food kinda person so I'll probably never go there but I know the new owner has put a lot of $ and time into IHOP so far.

Some constructive criticism would probably be welcomed by her so she can correct these issues and be successful

optimist with low expectations on STX

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Posted : January 5, 2010 11:49 am
stiphy
(@stiphy)
Trusted Member

In regards to the "local workforce" there are many here, both born here and transplants, who work very hard. But there are a disproportionate (when compared to the continent) number of people who are awful who are able to ride the backs of hard workers because they know they can't easily be fired. Things won't change until employers can terminate employees at will without risking extremely costly legal action. Many just keep bad employees on payroll because its cheaper to pay them then to terminate them. IMO this is one of the biggest things that needs to be fixed for condidtions on the island to improve.

Sean

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Posted : January 5, 2010 12:10 pm
vacationstx
(@vacationstx)
Advanced Member

Sean,----Agreed 100%

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Posted : January 5, 2010 12:25 pm
chockman
(@chockman)
Trusted Member

Local work force personnel. Thank you all for your comments about being part of the local work force. I will look and seek people such as yourselves upon my arrival. I think my place will be rather small,so the work force will not have to be very large. I have every intention of delivering everything I have ran my mouth about here on this board. I know it is very easy to underestimate someone new.

Anita has hit the nail right on the head. Training,Monitoring,Patron feed back. I will have a lot of hard work ahead as well as a lot of fun serving you. Call me old fashion,but my word is everything. If I can not offer Great food,great service and a good time , well I guess I will die trying. If it all works out for the good,who knows the place my have to get bigger. I think small is a major key,I have to make a living on island,not buy the La Grange estate.

Keep your eyes open St Croix,I'M coming .

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Posted : January 5, 2010 12:32 pm
thwolf24
(@thwolf24)
Advanced Member

The one thing that I have noticed that bothers me is that people here tip so much. Why should you tip a lot when the service is bad. I was a waitress for 5 years in the states and worked very hard to get a tip of $2 when workers here give very bad slow service and expect a large tip. Well I tell you what, I am not tipping a lot just because that is what they are used to. I went to college and worked to have a professional job and am told all the time "you could waitress" when I moved here. What kind of mentality is that? Why should any of the youth here try to obtain higher education or try to do better themselves when they can just waitress or bar tend. That really bothers me. It is already expensive enough to go out and eat here and then we have to tip $5 every time at least? That just doesn't make sense to me. Minimum wage here isn't $20/hour so why are the residents tipping so much. Are waiters and bartenders worth more than a cashier for example?

I think that everyone should tip less so that the youth believe that getting a higher education is actually worth while. Quite frankly it is better to just be a waitress here than to go to college. The island is never going to benefit from higher education if everyone continues this. That is my belief. I understand that a large income comes in from the tourists and that is fine. I am just saying that it costs enough to live here. Why are we expected to spend so much to have a drink or go out to eat when we are not even making $200/day or even $100/day. I just don't understand this way of thinking.

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Posted : January 5, 2010 1:12 pm
pt of view
(@pt_of_view)
Active Member

Well, I could go on and on about that last thread thwolf24, just hope I don't have you as a customer in my section. Tipping should be appropriate to the service recieved by percentage of the tab, not by how much you make.

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Posted : January 5, 2010 1:33 pm
rks
 rks
(@rks)
Advanced Member

Agreed that where tips are expected, not earned, service suffers.

But that pretty much goes for anything in life...and a lot of problems in the VI have to do with expectations vs responsibilities among EVERY segment of the population.

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Posted : January 5, 2010 2:00 pm
Michaelds9
(@Michaelds9)
Advanced Member

Please don't forget. I'M coming !!!!!! You can get better service and quality at my residence. I guess if you want really fast food there is always McDonalds,if you want great service while you wait for food and I mean you're not going to leave hungry. I guess you better keep your eye 's open for Paradise in Blue,coming soon to an Island near you.

Chockman McDonalds on STX is not fast food:-(

Michael

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Posted : January 5, 2010 4:42 pm
Michaelds9
(@Michaelds9)
Advanced Member

i am part of the local work force.

Anita are there any private employment agencies providing pre-qualified temp to hire personnel - or is this forbidden by local law?

I have met some darn hard working Crucians so I know they exist.

Michael

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Posted : January 5, 2010 4:53 pm
Juanita
(@Juanita)
Expert

NugBlazer,
I don't know if you caught my IHOP review on the STX restaurant thread, but somewhat similar to yours. Was you waitress by any chance a very petite young girl. She is HOPELESS, and I can't for the life of me believe she is still there, but it sure sounds like her.

Juanita

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Posted : January 5, 2010 4:55 pm
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