CitiBank eliminates...
 
Notifications
Clear all

CitiBank eliminates "protection benefits" for USVI resident AAdvantage credit cards

 
pmhstar
(@pmhstar)
New Member

We recently got a letter from Citi about our AAdvantage Visa card that says:
Citi recently communicated changes about the protection benefits that come with our cards to all consumer card customers. These changes went into effect on November 23, 2014. We are sending this update to clarify coverage specific to residents living in one of the U.S. Territories.
Please refer to the chart below to see what benefits you are eligible for.
Benefits for Residents of U.S. Territories Covered
Travel & Emergency Assistance Yes
Roadside Assistance Yes (When driving In the 50 U.S. States and D.C.)
Worldwide Car Rental Insurance No
Trip Cancellation & Interruption Protection No
Trip Delay Protection No
Baggage Delay Protection No
Lost Baggage Protection No
Worldwide Travel Accident Insurance No
Citi Price Rewind No
Damage & Theft Purchase Protection No
Extended Warranty No

***************
DID OTHERS GET THIS NOTICE? We can't get any other information from Citi - most of online reps don't even know how to figure this out. BUT if you look at the Citi most recent ON LINE GUIDE TO PROTECTION BENEFITS - it now clearly states only applicable to permanent residents of 50 states and DC.

FYI - Banco Popular also has several AAdvantage cards that still have these benefits. We spoke to a Ms. Copel 693-2970 at their Frederiksted office. We just got one and will get extra AAdvantage miles after $3k purchases.

Feel free to pass on or re-post to other blogs.

Quote
Topic starter Posted : January 2, 2015 8:19 pm
speee1dy
(@speee1dy)
Expert

wow, that is a bit drastic. any explanation

ReplyQuote
Posted : January 2, 2015 9:55 pm
Alana33
(@Alana33)
Expert

Time to drop them, if you have their card.

ReplyQuote
Posted : January 2, 2015 11:02 pm
IslandHops
(@IslandHops)
Trusted Member

I received this from Chity-bank as well. Can't believe they are canning benefits. Only 2 reasons I pay the annual fee for this card is to get AA miles, and for automatic car rental insurance when traveling.

I'm sending a copy of the letter to our new congressional representative in the hope this can be reversed. We need to make a stand against US companies that discriminate against US citizens, living in US territories.

If they don't reverse this I suggest we start a campaign for ALL hotels, restaurants, and retailers in the territory to hand out a small business card flyer to anyone using Chity-bank cards, asking them not to use their cards and to alert them to this discrimination. If the policy doesn't work then lets also implement a 10% surcharge for Chity-bank. If they want to screw us over then we'll send a message back that their cards are not welcome here.

ReplyQuote
Posted : January 5, 2015 12:56 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

I haven't received any letter regarding this subject. In fact in my situation is quite the opposite. I have no restrictions. My benefits are worldwide; no restrictions to just U.S. & District of Columbia. I logged onto my Citi Bank AAdvantage cc account, just to verify. Then again I am a Citi AAdvantage Platinum Select Visa signature customer and have been a CitiBank customer since 1995.

Jumbie

ReplyQuote
Posted : January 5, 2015 5:42 pm
IslandHops
(@IslandHops)
Trusted Member

Mine is a platinum master card. Maybe their visa cards carry different benefits. Either way they are off my Christmas card list for sure.

ReplyQuote
Posted : January 5, 2015 6:16 pm
pmhstar
(@pmhstar)
New Member

I have some updated information from Citi.

The Citi customer service reps know nothing about this. You need to call CitiCard Benefits Center 855 569-7399. Even the benefits center rep didn't know until I pressed her about the letter I received as a resident of the USVI. She spoke to her supervisor and then told me that these US Territory benefit exclusions apply to ALL Citi cards (AAdvantage and otherwise). She also said Citi is working on getting these benefits back but they had no idea if or when. That made no sense to me since Citi is the one who took them away - they are the bank that issues the cards.

As an anternative to calling the Benefits Center, those of you who have a Citicard should be able to download the Protection Benefits guide for your card by going to https://www.cardbenefits.citi.com/ and then logging into your account. LET US ALL KNOW WHAT YOU FIND.

Meanwhile I'm getting a Banco Popular AAdvantage card. Check it out here - 'http://www.popular.com/vi/aadvantage'.

ReplyQuote
Topic starter Posted : January 5, 2015 7:32 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

I am a full time resident of the U.S. therefore only a visitor to the USVI. This thread sounds like it's specific to USVI "full time residents". Like I said I never received this "letter" that is being referred to.

I logged into my Citbank AAdvantage Visa card and downloaded the protection benefits agreement. The paragraph copied/pasted below preceded every section of the various benefits.

> WHO’S COVERED
This benefit covers the following people, as long as their permanent
residence is in the 50 United States or the District of Columbia
:

Jumbie

ReplyQuote
Posted : January 5, 2015 9:40 pm
MissJustice
(@MissJustice)
Trusted Member

I contacted Citibank and the only benefits that are covered:
1. Travel and roadside
2. 90 day protection
3. Travel and emergency assistance

They are sending me something in writing. Will get it to you when I get it. I have I have an executive card.

ReplyQuote
Posted : January 5, 2015 10:33 pm
speee1dy
(@speee1dy)
Expert

so jumbie, you have a stateside address? if so that would explain why you are still covered and others are not

ReplyQuote
Posted : January 5, 2015 10:38 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

so jumbie, you have a stateside address? if so that would explain why you are still covered and others are not

Yes we have a stateside address. We lived on STX for about 7 years and moved from STX to Ohio in May 2012. We sold our STX home in 2012 and just this summer bought a condo for our winter get-a-way.

Jumbie

ReplyQuote
Posted : January 6, 2015 10:09 am
Close Menu