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CVS.com changed shipping method  

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stjohnjulie
(@stjohnjulie)
Trusted Member

I ordered a huge order from cvs.com when they had a 25% off sale and it has been more than three weeks and it's still not here. I looked over the shipping conformation a little closer to discover they used UPS to ship. Which means, UPS picks it up, waits about 5 days, gets it to USPS and then it goes Parcel Post.

I sent an email to customer service about how upset I was that they changed ship methods without any kind of notification and asked them to reship the order they way they have been doing for the last 10 years and many thousands of dollars of my orders and they said they can only ship UPS. RATS!!! I guess this will knock them down on the 'places who ship to the VI' list. Many of the things that one would order from cvs.com are not the kind of things you can wait up to 10 weeks for.

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Posted : April 17, 2012 8:59 am
Stxer1
(@Stxer1)
Advanced Member

That's so irritating! If this happened to me, I'd follow up with a phone call to the company and ask for a supervisor at customer service. Let us know what happens. Sometimes companies treat us like we're on the moon.

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Posted : April 17, 2012 11:17 am
VIsnorkeler
(@VIsnorkeler)
Trusted Member

But, now WalMart is shipping here. I paid $10 and got my order (to Red Hook Mail Center -- we know how slow those ladies can be!) within 10 days.

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Posted : April 17, 2012 2:08 pm
piaa
 piaa
(@piaa)
Trusted Member

Just started using drugstore.com - you need to upgrade the shipping to the $9.99 method (give or take) and then it arrives via USPS Priority. So far I have been pleased - after a lot of research I just started using coconut oil (since the info re: coconut oil might help to prevent alzheimer's along with it's many other uses) and they shipped me 3 x 32oz Organic Pure Extra Virgin jars of Coconut Oil at a cost of $23.00 each vs the $49 each in STT !!!

Pia

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Posted : April 17, 2012 9:55 pm
beachguyvi
(@beachguyvi)
Advanced Member

My last CVS order was shipped march 3rd. It arrived this past Saturday. Two calls to CVS about the order and was basically told it takes longer to ship here. My previous orders always arrived within 10 days. I have ordered from Walmart, but their orders took even longer.

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Posted : April 17, 2012 10:02 pm
East Ender
(@east-ender)
Expert

... after a lot of research I just started using coconut oil (since the info re: coconut oil might help to prevent alzheimer's along with it's many other uses) Pia

Pia: I would be very careful about the claims re:coconut oil- see snopes, for example:

Coconut oil is full of saturated fat, which is not good for cardiovascular health and by extension, cerebrovascular health. Keep your skeptic's hat on!;)

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Posted : April 17, 2012 10:26 pm
stjohnjulie
(@stjohnjulie)
Trusted Member

My experiences with Walmart are hit or miss. Sometimes it goes USPS Priority, some times it goes FedEx SmartPost (or what I call stupidPost). You can never tell which way it's going to go. I usually only use them for things I can wait several months for.

The cvs thing really ticks me off. I bought HUGE because of the sale. Now my little guy is out of diapers, and they are a fortune on St. John, and who knows when the 'mother load' of diapers from CVS are going to show up. I also bought a lot of food items. A ton of hard candy (for my store) that will likely be a gooey mess when it gets here. ***sigh***

I tried customer service email, and one phone call with no luck. But I know sometime it's the luck of the draw on who you get, so I am going to try again. And try to leave out the comments in ALL CAPS. 🙂

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Posted : April 18, 2012 9:42 am
speee1dy
(@speee1dy)
Expert

i use drugstore.com and i only had one issue with the items i ordered not arriving, they shipped out another order right away and i got it in a week. i usually get the free shipping with them.

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Posted : April 18, 2012 12:08 pm
stjohnjulie
(@stjohnjulie)
Trusted Member

I will check out drugstore.com Thanks for the info. I ordered from them a few times in the years past and shipping was always a problem. Sounds like they have things figured out now.

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Posted : April 19, 2012 10:00 am
piaa
 piaa
(@piaa)
Trusted Member

Also happened to me Julie - ordered from them and took 5 weeks to arrive. I did call them and they re-shipped everything for free (items and shipping) and eventually both showed up 🙂 I ordered a few weeks ago and "upgraded" to the overnight shipping/expedited shipping (something like that) for I believe $9 and it arrived Priority in 7 days.

Pia

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Posted : April 19, 2012 3:26 pm
independent man
(@independent_man)
Advanced Member

We always try to shop as locally as possible. Not only does this make us less dependent on the Big Box chain stores far away, but helps local businesses thrive. But, good luck, hope things work out for you.

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Posted : April 20, 2012 9:59 pm
East Ender
(@east-ender)
Expert

i-man: That is a nice sentiment, but there are all sorts of items you cannot find here that are only available in the big ole USA....

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Posted : April 21, 2012 12:39 am
speee1dy
(@speee1dy)
Expert

also, a lot of the items are cheaper at drugstore.com than here and if you get free shipping on top of that....

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Posted : April 21, 2012 9:45 am
stjohnjulie
(@stjohnjulie)
Trusted Member

I understand about supporting local economy, but on St. John, things like diapers are very expensive and you cannot buy in bulk. If I go to STT, I can get in bulk, BUT, they are more expensive, I have to pay for the car barge, and it takes at least half a day. And there are many itmes that I just can't find anywhere on STJ or STT. The money that I have saved using CVS.com has been spent at St. John restaurants. I love to go out to eat 🙂

After I sat down and wrote another email to cvs.com, the bulk of my cvs order showed up. Still waiting for part of it, but the really important stuff came. My comparisons on drugstore.com came out quite a bit higher than cvs.com 🙁 Does drugstore.com have sitewide sales like cvs.com does? That is the only way it would make the $9.99 shipping upgrade, and 99¢ per pound over 10lbs worth it for me.

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Posted : April 21, 2012 10:09 am
speee1dy
(@speee1dy)
Expert

they do have sales and i can not recall having ever paid for shipping

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Posted : April 21, 2012 1:25 pm
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