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CVS.com changed shipping method
I ordered a huge order from cvs.com when they had a 25% off sale and it has been more than three weeks and it's still not here. I looked over the shipping conformation a little closer to discover they used UPS to ship. Which means, UPS picks it up, waits about 5 days, gets it to USPS and then it goes Parcel Post.
I sent an email to customer service about how upset I was that they changed ship methods without any kind of notification and asked them to reship the order they way they have been doing for the last 10 years and many thousands of dollars of my orders and they said they can only ship UPS. RATS!!! I guess this will knock them down on the 'places who ship to the VI' list. Many of the things that one would order from cvs.com are not the kind of things you can wait up to 10 weeks for.
Just started using drugstore.com - you need to upgrade the shipping to the $9.99 method (give or take) and then it arrives via USPS Priority. So far I have been pleased - after a lot of research I just started using coconut oil (since the info re: coconut oil might help to prevent alzheimer's along with it's many other uses) and they shipped me 3 x 32oz Organic Pure Extra Virgin jars of Coconut Oil at a cost of $23.00 each vs the $49 each in STT !!!
... after a lot of research I just started using coconut oil (since the info re: coconut oil might help to prevent alzheimer's along with it's many other uses) Pia
Pia: I would be very careful about the claims re:coconut oil- see snopes, for example: http://www.snopes.com/medical/disease/coconutoil.asp. Coconut oil is full of saturated fat, which is not good for cardiovascular health and by extension, cerebrovascular health. Keep your skeptic's hat on!;)
My experiences with Walmart are hit or miss. Sometimes it goes USPS Priority, some times it goes FedEx SmartPost (or what I call stupidPost). You can never tell which way it's going to go. I usually only use them for things I can wait several months for.
The cvs thing really ticks me off. I bought HUGE because of the sale. Now my little guy is out of diapers, and they are a fortune on St. John, and who knows when the 'mother load' of diapers from CVS are going to show up. I also bought a lot of food items. A ton of hard candy (for my store) that will likely be a gooey mess when it gets here. ***sigh***
I tried customer service email, and one phone call with no luck. But I know sometime it's the luck of the draw on who you get, so I am going to try again. And try to leave out the comments in ALL CAPS. 🙂
Also happened to me Julie - ordered from them and took 5 weeks to arrive. I did call them and they re-shipped everything for free (items and shipping) and eventually both showed up 🙂 I ordered a few weeks ago and "upgraded" to the overnight shipping/expedited shipping (something like that) for I believe $9 and it arrived Priority in 7 days.
I understand about supporting local economy, but on St. John, things like diapers are very expensive and you cannot buy in bulk. If I go to STT, I can get in bulk, BUT, they are more expensive, I have to pay for the car barge, and it takes at least half a day. And there are many itmes that I just can't find anywhere on STJ or STT. The money that I have saved using CVS.com has been spent at St. John restaurants. I love to go out to eat 🙂
After I sat down and wrote another email to cvs.com, the bulk of my cvs order showed up. Still waiting for part of it, but the really important stuff came. My comparisons on drugstore.com came out quite a bit higher than cvs.com 🙁 Does drugstore.com have sitewide sales like cvs.com does? That is the only way it would make the $9.99 shipping upgrade, and 99¢ per pound over 10lbs worth it for me.