FIRST BANK  

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COLDER
Posts: 206
(@COLDER)
Advanced Member
Joined: 11 years ago

Any one have issues with First?
I paid off my mortgage in June 2015
I could not get them to send me a deed release or the small amount of escrow money left in the account.
After 7 months of calling and emailing Puerto Rico and St Thomas loan services and not getting any response, I filed a complaint with the Federal Reserve.
Thanks to the Fed getting after First, I got the deed release last week, but am still waiting on a check
First Bank's response to the Fed, " they could not get in touch with me"
I have had the same address and phone numbers for 25 years
Warning to all..Stay away from First Bank

23 Replies
Alana33
Posts: 12153
(@Alana33)
Expert
Joined: 7 years ago

Sometimes it helps to go into the bank and deal with an individual who works with you on issues, especially a supervisor or branch manager. Glad you got your deed release. Hope you get your refund check soon.

Reply
COLDER
Posts: 206
(@COLDER)
Advanced Member
Joined: 11 years ago

I live on STX and I did that with the Orange Grove branch
They said I had to deal with STT or Puerto Rico to get my problem resolved.

Reply
Alana33
Posts: 12153
(@Alana33)
Expert
Joined: 7 years ago

That's weird, they don't have a branch manager that could help you!

Reply
COLDER
Posts: 206
(@COLDER)
Advanced Member
Joined: 11 years ago

No they said that I need to contact STT and they gave me some names and phone numbers, this was in October
I did talk to one person at STT and told them my story and they said they would contact Puerto Rico.
Puerto Rico had to resolved the issue
After calling the STT person back, and leaving msg with their boss, from November thru mid February, I gave up and filled the complaint with the Federal Reserve
The Fed's are the ones that forced First to do their job and get me the documents I was entitled to

Reply
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