Flat Iron Grill Cre...
 

Flat Iron Grill Credit Card Fraud  


Jcanberra
Posts: 14
(@Jcanberra)
Active Member
Joined: 8 years ago

Has anyone else had Flat Iron Grill add charges to your credit card after you left the restuarant. If so please let send me a message. Thank you.

12 Replies
speee1dy
Posts: 8734
(@speee1dy)
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Joined: 11 years ago

not me. sorry to hear that happen to you. we have always had good honest service. did you let them know and what did they say. make sure you inform your credit card/debit card company.

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STXBob
Posts: 2138
(@STXBob)
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Joined: 13 years ago

Not me either. The policy of the credit card companies is usually:
- The customer should try to resolve the problem directly with the merchant.
- Failing that, the customer should dispute the charge with the credit card company. Typically, the customer prevails 80% of the time.

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rhstoo
Posts: 195
(@rhstoo)
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Joined: 9 years ago

I've been eating there for two years and never a problem.

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StCroixBeachBoy
Posts: 95
(@StCroixBeachBoy)
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Joined: 10 years ago

I've never had a problem there. I can tell you that the owner wouldn't tolerate it. Depending on when this happened, it might be the work of a single employee. They've had some turnover recently. Contact the current manager (Larry) and I'm sure he'll address it immediately.

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islandlovin
Posts: 86
(@islandlovin)
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Joined: 7 years ago

When a restaurant runs your credit card the cards are pre- authorized for a certain percentage over the amount of your bill. This allows for a tip to be added to bill if you leave them the tip on the card. Sometimes for some odd reason if you log online to your card you will see this 'extra' charge. But it's not really a charge it's a pre authorization and it goes away in a day or two. I worked in a restaurant for many years and I can't explain why some people see these charges and others never see it but never once did a customer call me back and say the charge is still there, it always disappears. This can be what you are seeing as the 'extra' charges after you have left

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Linda J
Posts: 3920
(@Linda_J)
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Joined: 14 years ago

Works the same way at many hotels. Upon arrival, the hotel preauthorizes or holds the projected amount of the room and tax charges, plus some amount per day in case you charge things to your room. When you check out, they actually charge your entire bill. If at check-out you pay with cash, or with another card, it sometimes takes a day or two for the preauthorization to "go away".

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OldTart
Posts: 6523
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Joined: 8 years ago

Reference the two previous and interesting posts, this entry in Wikipedia explains the whole process. Interesting reading.

http://en.wikipedia.org/wiki/Authorization_hold

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Jcanberra
Posts: 14
(@Jcanberra)
Active Member
Joined: 8 years ago

Thanks all and yes already had credit card company take the charge off. This is not pre-authorization issue. I asked the owner to call me and no one seems to care. Too bad, we had ate there several times before, but no more.

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islandlovin
Posts: 86
(@islandlovin)
Advanced Member
Joined: 7 years ago

Well it wouldn't make sense for your credit card company to just take a charge off unless it was a temp hold put on by the restaurant. I wouldnt blame a restaurant for the charge because it was most likely a pre auth or temp hold. If it really was a charge the credit card company sends a dispute and the restUrant has to provide a copy of your signature on the receipt. the fact that they didnt return your call that i would.heck who is your credit card company??? Lol I need to get that card and take a few charges off I swear I didn't spend that much lol.

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vicanuck
Posts: 2381
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Trusted Member
Joined: 10 years ago

I tend to only pay cash at restaurants and never carry my wallet, jewellry or valuables to a restaurant in the evening, especially on the North Shore.

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vicanuck
Posts: 2381
(@vicanuck)
Trusted Member
Joined: 10 years ago

I didnt experience credit card fraud at the Flatiron last night when I was there, but they had no pizza and no Budweiser.

The Fettuccini Alfredo was alright though.

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speee1dy
Posts: 8734
(@speee1dy)
Expert
Joined: 11 years ago

no pizza, the portabello mushroom pizza with caramelized onions is the best,

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