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HSA ACCOUNT

(@COLDER)
Posts: 220
Estimable Member
Topic starter
 

I have a Wells Fargo/ OPTUM Bank HSA account.
I have been trying to access their web site to check on my account for a week and no luck.
Turns out because of the amount of fraud coming out of the USVI they have blocked all access to their HSA web sit from the USVI
Could if be the financial condition of the Territory that has prompted this action ???
Can I still use my HSA account here???? they will get back to me on that .

 
Posted : February 14, 2017 9:18 pm
(@gringojj)
Posts: 340
Reputable Member
 

They have apps that will change your ip to a stateside one. You could try that to access your account

 
Posted : February 15, 2017 12:11 am
(@quirion)
Posts: 427
Reputable Member
 

This has been happening to me.
I have broadband and innovative. Happened on either network.
Used my phone as a hotspot and was fine.
Called various service tickets and it is now fixed.
Not sure if it will happen again though.
Never got info like you did though!

 
Posted : February 15, 2017 2:15 am
(@vicanuck)
Posts: 2938
Famed Member
 

Our business has a credit card terminal and this month when the statement came in, it had a note on the bottom that said henceforth every VISA credit card transaction originating in the VI would have a 1.5% surcharge added to it due to the number of fraudulent transactions here.

VI Nice...

 
Posted : February 15, 2017 11:43 am
(@Scubadoo)
Posts: 2437
Noble Member
 

Are we not using chip readers? I don't recall. I would think at least there should be no surcharge for chip reader transactions since that was the whole point of it.

 
Posted : February 15, 2017 7:32 pm
Jumbie
(@ohiojumbie-2)
Posts: 723
Honorable Member
 

I don't know what you are talking about COLDER. I have never ever had that problem with my financial institutions which are all stateside. We lived here for 7 years and for past 3 years only spend 3 months on STX. I have always been able to access Citibank Visa CC account, my investments with UBS, and our bank account. I have never been denied access either when we lived here full time or now part time.

Jumbie

 
Posted : February 15, 2017 7:40 pm
 lc98
(@lc98)
Posts: 1250
Noble Member
 

I have a Wells Fargo/ OPTUM Bank HSA account.
I have been trying to access their web site to check on my account for a week and no luck.
Turns out because of the amount of fraud coming out of the USVI they have blocked all access to their HSA web sit from the USVI

That's becoming more and more common. One of my stateside banks does this; it considers my login through a local ISP to be "out of the country". I just log into their site through my phone or its hotspot with no problem, like quirion mentioned. Gringojj's approach should work also. It has no effect on the account, just your ability to look at your info.

Can I still use my HSA account here???? they will get back to me on that .

Oh, man - I have learned to NEVER ask about whether my VI residency affects any existing account I have, no matter how long I've had it. The answer is rarely favorable. I lost my favorite cash-back credit card this way. Hope you get a positive outcome.

 
Posted : February 15, 2017 7:43 pm
(@alana33)
Posts: 12366
Illustrious Member
 

Dump Wells Fargo.
They're one of the big banks behind the Dakota pipeline.
Chase is another.
Didn't they also get busted not too long ago for cheating their clients?

http://www.cbsnews.com/news/seattle-cutting-ties-with-wells-fargo-over-dakota-access-pipeline/

http://www.nbcnews.com/business/consumer/wells-fargo-ordered-again-pay-203m-overdraft-case-f1C9939781

 
Posted : February 15, 2017 8:25 pm
(@STTsailor)
Posts: 699
Prominent Member
 

I can't log out Optum HSA either. Thanks for the answer guys. I was feeling island maniana and never bothered to call them.

 
Posted : February 15, 2017 10:19 pm
(@Scubadoo)
Posts: 2437
Noble Member
 

I log in to my stateside credit card account through a stateside proxy server from the VI as well. Otherwise bank website says I can't do certain things from outside the country.
Haven't tried using the phone hotspot yet, will try that when I think of it. Haven't tried my Optum HSA yet from VI as I don't go into that much but the proxy server should work for that as well.

 
Posted : February 15, 2017 11:40 pm
(@COLDER)
Posts: 220
Estimable Member
Topic starter
 

I did call and speak to OPTUM about not being able to get on line.
Their IT department called me back and we still had no luck logging in and IT said they would look into the issue further. Within 10 minuets they called me back to explain that as 1/31/2017 they had blocked all access from the USVI because of fraud.
As a FYI, this is no longer a Wells Fargo account as they turned all the HSA accounts over to OPTUM Bank last year.
So far I'm still good with my other bank accounts in the states...but only time will tell if they also follow suit as the USVI does not have a stellar reputation with the financial institutions right now.

 
Posted : February 16, 2017 11:41 am
(@STTsailor)
Posts: 699
Prominent Member
 

Must be USVI Nigerians and that fast internet provided by Innovative. Deadly combo. Will have to use Vtunnel or warm hole to circumnavigate.

 
Posted : February 16, 2017 1:11 pm
(@alana33)
Posts: 12366
Illustrious Member
 

When I ordered furniture from Rooms to Go, they wouldn't accept any of my credit cards as they all originated from the VI. Didn't matter whether Visa, MasterCard, Discover, etc. Had to use my sister's to place and pay for the order and then reimburse her. I never had that issue, luckily, with any other places I've ordered from. It didn't change when my billing address changed from VI to FL, either tho I thought the billing address was the issue, originally.

 
Posted : February 16, 2017 1:47 pm
 lc98
(@lc98)
Posts: 1250
Noble Member
 

It didn't change when my billing address changed from VI to FL, either tho I thought the billing address was the issue, originally.

That is interesting and alarming information, Alana - thank you for sharing.

All the more reason, if you move here with accounts from the states, do all you can to keep them.

 
Posted : February 16, 2017 1:51 pm
(@alana33)
Posts: 12366
Illustrious Member
 

I'm getting a new card with stateside origination and billing address.
It's only happened with RTG, tho.

 
Posted : February 16, 2017 2:10 pm
(@COLDER)
Posts: 220
Estimable Member
Topic starter
 

I did get some good news yesterday
OPTUM called me and assured my that I can still use my HSA DEBIT card here for any medical expenses I have here

 
Posted : February 17, 2017 10:45 am
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