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Topic starter
I set up an account with Innovative a long time ago to auto pay my monthly bill.
My credit card number changed and I wanted to edit my account, and I can't access it.
I also tried the pay on line link and it is also broken. Anyone else have this problem? It has been this way since last week.
I did send them an e-mail through their CONTACT US page so let's see if that gets any response.
Posted : December 15, 2014 6:19 pm
Why don't you just call them? I spent a while on the ';phone with them this morning about a glitch and easily got through to a rep. Had to go down there to get the glitch finally sorted out but I was going there anyway to pay my bill - it was an easy in and out!
Posted : December 15, 2014 6:39 pm
Topic starter
Calling is the last resort. I would expect that a company that is heavy on technology that claims to have the best internet service on island would have a working web page. :S
As you said, you spent 'a while' on the phone and still had to go there in person.
I think that they can do better than that. Going in person is not an option.
Posted : December 15, 2014 6:46 pm
As you said, you spent 'a while' on the phone and still had to go there in person.
I think that they can do better than that. Going in person is not an option.
The "while" on the 'phone was actually on my side as I had a lot of questions which weren't completely in their purview but the rep sought the answers for me! I got everything basically sorted out on the 'phone but the glitch DID require me to see someone in the office - which I fully understood - and the end result was well worth it as they credited me very generously when they didn't have to do anything.
Posted : December 15, 2014 7:19 pm
One should never have to go into an office to pay a utility bill...so 80's.
Posted : December 15, 2014 8:08 pm
cruzianiron, you expect too much down here
Posted : December 15, 2014 8:08 pm
One should never have to go into an office to pay a utility bill...so 80's.
Well then I'm just "so 80s" because that's just my choice! 😀
Posted : December 15, 2014 8:11 pm
Thats okay for sure OT...I'm just not into waiting in lines anymore.
Posted : December 15, 2014 10:21 pm
Topic starter
Innovative just called me back, it took 2 minutes to get everything straightened out.
Posted : December 16, 2014 1:50 pm
Good t'ing! 😀
Posted : December 16, 2014 1:58 pm