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power outage stx  

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Liz E
(@Liz_E)
Advanced Member

Good Day! Does anyone know the reason for the repeated power outages lately mid-island? We've been without power quite a bit in the lsat few days.

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Posted : December 3, 2015 5:08 pm
OldTart
(@OldTart)
Expert

Call WAPA and ask.

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Posted : December 3, 2015 5:50 pm
islandjoan
(@islandjoan)
Trusted Member

So calling was finally helpful, after several attempts and 10 minutes of my life.

I just called 773.2250
Customer Service (option 5) - rang at least 30x with no answer
Line Dept (option 7) - no answer either
Called to listen to the Special Bulletin (option 6) which states no current power outages
Called to listen to the Outage Report - same thing states no current power outage

So then I called Customer Service a second time - same thing, no answer after 30+ rings but I stayed on the line, determined to get someone. Maybe after 40 rings (I am not exaggerating) someone answered!!!

Lo and behold we have an answer! She said on feeder 6, several trees are affecting the lines and they are having to cut trees away from the lines. That's what she said.

So there you have it.

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Posted : December 3, 2015 6:22 pm
OldTart
(@OldTart)
Expert

On St Thomas I have the direct number to the Line Department. They've published it in the 'phone book on and off over the years (mostly off) and I guard it closely! I don't use it often, only if it's an emergency situation. If the power went out at my restaurant in the late afternoon/early evening I HAD to know the scoop as I didn't have generator power.

If you can find the number for STX keep it to hand as it's way easier than going through the main switchboard and particularly out of business hours.

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Posted : December 3, 2015 6:29 pm
IslandHops
(@IslandHops)
Trusted Member

Darn those trees for growing - who could have thought of that?

Power has been more off than on over the past three days - growing tired of hearing the generators running. Come on WAPA let's fix this already.

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Posted : December 3, 2015 6:33 pm
Liz E
(@Liz_E)
Advanced Member

Well, at least we have an answer! Thanks, IslandJoan! I called a million times too, and it rang and rang, but no answer... It does seem crazy that they're still cutting away trees after 5 days-they must have been giant!

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Posted : December 3, 2015 7:00 pm
Alana33
(@Alana33)
Expert

I have WAPA on speed dial.

Looks like our rates will be going back up.
http://stthomassource.com/content/news/local-news/2015/11/30/wapa-approves-base-rate-petitions-fund-generator-lease-payments-u

This doesn't include funding for the $800M they want to replace all the water lines or another $200M they want for something else.
Bend over, Hugo Hodge is calling.

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Posted : December 3, 2015 7:08 pm
speee1dy
(@speee1dy)
Expert

one of the girls at work has been affected by this for a couple of days.

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Posted : December 4, 2015 10:58 am
vicanuck
(@vicanuck)
Trusted Member

A complete lack of maintenance...as usual.

Blame the trees.

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Posted : December 4, 2015 11:03 am
lily1025
(@lily1025)
Advanced Member

WAPA does not care about customer service....much less about receiving calls to report an outage....Yet Hugo Hodge will repeat time after time that the "emergency" phone lines and especially the line dept....are manned 24/7!!!I have heard him say this on the radio many times.What a crock!!
Also, as a government agency it is illegal not to have someone readily available to take your call!
We have been on STX for over 13 years...NOTHING has changed!!
Just don't be late in paying your bill!!!
They will shut you off before you can say WAPA!!

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Posted : December 4, 2015 12:00 pm
watruw8ing4
(@watruw8ing4)
Trusted Member

Posted on WAPA's Facebook page. Dated yesterday, but posted this morning. I tried to copy the text, but got an error.

WAPA Facebook post

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Posted : December 4, 2015 12:49 pm
SausageInTheCan
(@SausageInTheCan)
Advanced Member

There are never any power outages and they do not fry anyone's equipment.

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Posted : December 4, 2015 2:53 pm
OldTart
(@OldTart)
Expert

On St Thomas I have the direct number to the Line Department. They've published it in the 'phone book on and off over the years (mostly off) ...

The numbers are currently published. STX is 773 0150 and is also featured on the WAPA website.

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Posted : December 4, 2015 3:03 pm
Oldie1
(@Oldie1)
Advanced Member

You can give us all the numbers you want but they did not answer any of them yesterday on St Croix.

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Posted : December 4, 2015 3:42 pm
OldTart
(@OldTart)
Expert

Sorry, just trying to be helpful.

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Posted : December 4, 2015 4:12 pm
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