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STX East Enders with AT&T problems...call them!

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specialk
(@specialk)
Trusted Member

The Cotton Valley tower has been down all day. AT&T just told me they need at least two more people to complain before they can declare an outage. Need a couple more people to either get on their web site and "chat". Or drive to Cheesburgers and call in.

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Topic starter Posted : May 15, 2016 8:24 pm
SunnyCaribe
(@SunnyCaribe)
Advanced Member

will do.

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Posted : May 15, 2016 8:45 pm
rmb2830
(@rmb2830)
Advanced Member

chatted

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Posted : May 15, 2016 8:49 pm
specialk
(@specialk)
Trusted Member

Cool! A few more can't hurt. Let's let them know we're serious! I always tell them we're on an island. Our landline phone company is the pits. And many of us have only AT&T for phone service. Don't know if it helps. But it can't hurt.

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Topic starter Posted : May 15, 2016 8:56 pm
dougtamjj
(@dougtamjj)
Expert

Please report this outage!

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Posted : May 15, 2016 9:00 pm
lily1025
(@lily1025)
Advanced Member

We reported it !!!Ticket issued .....they are aware of the issue!

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Posted : May 15, 2016 9:54 pm
dougtamjj
(@dougtamjj)
Expert

Hubby talked with them. One person told him they needed at least 15 tickets, reports, to fix it. Another told him that there were no such requirements. The final person he talked to said if you don't have service by the 18th to call back. So frustrating.

Thanks for making a report Lily.

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Posted : May 15, 2016 10:02 pm
specialk
(@specialk)
Trusted Member

Thanks to all who reported the problem.

This morning I was told techs were already working on it. This afternoon I was told they need "5+" tickets before it's classified as an outage. (Nobody's working on it)

Thing is the techs come from PR and/or FL. So the sooner, and the more of us who report problems the sooner they will get the ball rolling.

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Topic starter Posted : May 16, 2016 12:34 am
Beeski
(@beeski)
Trusted Member

it is pretty amazing that a company with 75% of the cell phone market with what, 20,000 + customers, has zero technical employees in the Territory.

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Posted : May 16, 2016 12:41 am
Alana33
(@alana33)
Expert

Hard to believe!
Who does their maintenance if they don't have an on island presence?
Y'all in the affected areas best keep calling in complaints.
Squeaky wheels get the grease.

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Posted : May 16, 2016 1:01 pm
mistyblue
(@mistyblue)
Active Member

That is the most ridiculous thing I have ever heard. Just an excuse to not have to do anything. This is happening too often and for too long a period of time. They should be monitoring and servicing these towers so this type of thing doesn't happen.

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Posted : May 16, 2016 4:47 pm
OldTart
(@the-oldtart)
Expert

I was fortunate during the two major hurricanes to have had no disruption of my landline but with so many so totally reliant on their cellphones these days I've often wondered what would happen in the event of another if the towers tumble. Maybe have to resort to beating the drums to call the phonebusters?

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Posted : May 16, 2016 4:52 pm
rmb2830
(@rmb2830)
Advanced Member

I was fortunate during the two major hurricanes to have had no disruption of my landline but with so many so totally reliant on their cellphones these days I've often wondered what would happen in the event of another if the towers tumble. Maybe have to resort to beating the drums to call the phonebusters?

Likely will also loose innovative phone after a storm because of the new system...the biggest reason I hate the idea of the battery-oriented system, as the old land line phones were so surprisingly reliable during and after storms. Was one of the best features of their phone system.
Have a Verizon battery type Fios phone in the states, and we were out on land line for 5-6 weeks after Sandy, took a couple weeks after current was back on for them to get their phones operating.

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Posted : May 16, 2016 5:45 pm
watruw8ing4
(@watruw8ing4)
Trusted Member

I knew they cut down on tower maintenance people last fall, because I knew one of them who got transferred off the island, and he mentioned he wasn't the only one. But I wasn't aware it was everyone. That's pretty crappy service from ATT, especially since we recommend them so much.

When we lost service at the Cheeseburger tower in last summer's tropical storm. I was able to hook up the V-Boost signal booster we had used before that tower was installed, and got a strong signal from the next closest tower. We had been thinking about throwing it out. But after watching this saga, we're now keeping it as a back-up plan.

I remember having the same problem with Innovative several years ago. They needed 5 of us in the immediate area to report a phone line problem, before they'd expedite the complaint. They seemed to want us to prove it was them. We pretty much all switched to cell phones after that. That's so different from service back in the states, where they come out fast, fix it, and then charge you after the fact, if it's your responsibility.

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Posted : May 16, 2016 5:53 pm
speee1dy
(@speee1dy)
Expert

agree with you , rmb, this new system relies on battery and if you have no power-it isnt going to work.

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Posted : May 16, 2016 7:10 pm
OldTart
(@the-oldtart)
Expert

agree with you , rmb, this new system relies on battery and if you have no power-it isnt going to work.

I can't remember for how long the battery lasts (it's quite a while but mine's only been tested for a 6 hour power outage) but you can always keep an additional battery around for backup.

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Posted : May 16, 2016 7:42 pm
ms411
(@ms411)
Expert

With the new digital system I don't know why anybody has a landline now that has 6 hour battery life. You get more hours on your cell if you're not streaming and surfing constantly.

I have 2 cells on different networks though I'm sure there's some sharing somewhere. But once when one was down I just picked up the other phone and kept surfing. I have multiple power banks for backup. You have to have redundancy so you can continue to function here.

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Posted : May 16, 2016 7:42 pm
OldTart
(@the-oldtart)
Expert

With the new digital system I don't know why anybody has a landline now that has 6 hour battery life. You get more hours on your cell if you're not streaming and surfing constantly.

I don't know how long the battery lasts. What I said was that mine was fine for the 6 hours duration of one overnight outage.

As long as there's no directory for cellphones, businesses will continue on with landlines. And what WOULD happen if a major storm wiped out the towers? Even after relatively mild hurricane brushes in the last few years, cell phone coverage has been compromised by overload. Just wondering.

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Posted : May 16, 2016 7:55 pm
ms411
(@ms411)
Expert

I read somewhere or saw on their tv ad that the battery lasts for 6 hours. I'm not a business so I'm concerned with people I know being able to contact me or me being able to contact them. With all the synching the numbers are in both phones.

And then I have Wi-Fi on another network as a backup because it's unlimited.

You can't have all your eggs in one basket if you want to keep functioning here, imo.

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Posted : May 16, 2016 8:20 pm
Scubadoo
(@Scubadoo)
Trusted Member

Ha! Funny thing is the original phone systems predated electric power distribution and were run off batteries in the central office. And more recently the old analog corded phones were still powered from the central office which had more reliable backup power. Seems we lost something in the progress.

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Posted : May 17, 2016 3:10 am
Alana33
(@alana33)
Expert

Indeed. I kept an old plug in phone, no electricity required for when power was out, just plug it into the jack. Can't use it anymore since the EVO system in place.

My power was out for months after Hugo but the phone worked.
Now with these massive lines Innovative installed on the poles, adding additional stress to power poles, in the event of a severe storm, it will take longer for both power and land line phone service to be restored. Not a fan. Plus these EVO boxes are deemed obsolete in the states, I believe.

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Posted : May 17, 2016 11:36 am
OldTart
(@the-oldtart)
Expert

Indeed. I kept an old plug in phone, no electricity required for when power was out, just plug it into the jack. Can't use it anymore since the EVO system in place.

It won't work if you plug it directly into the wall but I think it should work if you plug it into the modem. Haven't yet tried it as I can't find the simple plug-in 'phone which I meticulously put in a safe and easily accessible place ... Don't know which modem you have but the original ones which had issues have been replaced by newer, updated and more streamlined models. If you have the older one, Innovative will replace it.

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Posted : May 17, 2016 12:28 pm
Alana33
(@alana33)
Expert

I don't know which modem I have either but I'll try it.

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Posted : May 17, 2016 4:56 pm
specialk
(@specialk)
Trusted Member

It won't work if you plug it directly into the wall but I think it should work if you plug it into the modem.

If you connect a wire from the telephone output of the modem to a telephone jack every telephone jack in the house will be active.

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Topic starter Posted : May 18, 2016 12:16 am
Alana33
(@alana33)
Expert

What do you mean wire?
An phone extension cord with phone jack on either end?

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Posted : May 18, 2016 1:43 am
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