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No cell phone service on east end STX

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dougtamjj
(@dougtamjj)
Expert

I was wondering if everyone is down on the east end and has anyone reported the outage?

Tammy

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Topic starter Posted : May 15, 2016 1:01 pm
watruw8ing4
(@watruw8ing4)
Trusted Member

Working strong here (near the Cheeseburger's cell tower).

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Posted : May 15, 2016 1:06 pm
islandtyme
(@islandtyme)
Trusted Member

No service here either. We live close to same area as you Tammy & use ATT.

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Posted : May 15, 2016 1:09 pm
specialk
(@specialk)
Trusted Member

Have signal bars but no AT&T service - near Solitude. Just reported with their Mark The Spot app. Gonna try logging on to their web site and do a live chat.

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Posted : May 15, 2016 1:17 pm
dougtamjj
(@dougtamjj)
Expert

Hubby just drove down to Cheeseburgers to report it. I didn't know about being able to a live chat. I know that the more people we get to report it the faster they will fix it.

Tammy

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Topic starter Posted : May 15, 2016 1:20 pm
specialk
(@specialk)
Trusted Member

I've used their live chat several times. Have always gotten results.
I just chatted with them. They are aware the tower is down. Techs are currently working on it. They expect to have it up by 1:00 PM. Welcome back to the rock!

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Posted : May 15, 2016 2:00 pm
dougtamjj
(@dougtamjj)
Expert

Thank you for the welcome back specialk!

Hubby should have used Mark the spot app. The person he talked to online couldn't seem to understand the tower was down and kept saying we needed to change our plan. It took a while but she finally understood.

Thanks for the update.

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Topic starter Posted : May 15, 2016 2:05 pm
lily1025
(@lily1025)
Advanced Member

Thank you Specialk!!!

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Posted : May 15, 2016 2:34 pm
specialk
(@specialk)
Trusted Member

(tu)

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Posted : May 15, 2016 2:42 pm
speee1dy
(@speee1dy)
Expert

i love live chat, use it as often as possible with many companies

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Posted : May 15, 2016 2:56 pm
dougtamjj
(@dougtamjj)
Expert

Cell phone service still out on east end. Sigh

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Topic starter Posted : May 15, 2016 7:14 pm
specialk
(@specialk)
Trusted Member

I just chatted with AT&T to get an update. They said they have only three tickets. Need minimum of six to declare an outage. I gave them my wife's number to create another ticket. We need a couple more people to call to boost this!

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Posted : May 15, 2016 8:21 pm
SunnyCaribe
(@SunnyCaribe)
Advanced Member

I just chatted with AT&T to get an update. They said they have only three tickets. Need minimum of six to declare an outage. I gave them my wife's number to create another ticket. We need a couple more people to call to boost this!

LOL, Part of the reason we ditched Innovative was that you had to dial the repair department from a working innovative phone. Oy.

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Posted : May 15, 2016 8:44 pm
rmb2830
(@rmb2830)
Advanced Member

did a chat and they added us to the list

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Posted : May 15, 2016 8:48 pm
dougtamjj
(@dougtamjj)
Expert

Come on guys! We aren't going to get our service back unless you all make a report!

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Topic starter Posted : May 15, 2016 8:59 pm
lily1025
(@lily1025)
Advanced Member

I just called.....ticket has been issued....the agent said they are aware of the issue and will be working on it to resolve the issue ASAP!!

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Posted : May 15, 2016 9:51 pm
dougtamjj
(@dougtamjj)
Expert

Thanks lily.

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Topic starter Posted : May 15, 2016 10:03 pm
specialk
(@specialk)
Trusted Member

(tu)

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Posted : May 16, 2016 12:40 am
crazyinca
(@crazyinca)
Advanced Member

way to rally STX

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Posted : May 16, 2016 9:22 am
dougtamjj
(@dougtamjj)
Expert

Cell service is still down. We should all report again until they get sick of us.

Tammy

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Topic starter Posted : May 16, 2016 12:06 pm
mistyblue
(@mistyblue)
Active Member

How can you do a live chat to report it?

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Posted : May 16, 2016 1:12 pm
dougtamjj
(@dougtamjj)
Expert

Update: Hubby called AT&T again. The woman he spoke to said that she did not see an outage. She then tried to convince him that we needed an updated coverage plan. Hubby then explained the whole thing again also telling her about the message board and that many people had called in. She said that they had no reported outages. We have 5 phones so he reported an outage on each. Everyone needs to keep calling.

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Topic starter Posted : May 16, 2016 2:56 pm
daveb722
(@daveb722)
Trusted Member

Try the CEO, maybe things will happen. Did that with my bank once, and within 2 hours everything was rectified. I was trying everyday for 4 days to get it fixed and no one would listen to me. Sometimes you need to take it higher. I work retail and hate when people do it when they don't give me a chance to fix it, but my bank CS reps weren't listening to me and wouldn't transfer me to a supervisor. So I took matters into my own hands.

Randall Stephenson, AT&T CEO
rs2982@att.com (direct)
randall.stephenson@att.com
phone: 210-351-5401 (direct to his secretary

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Posted : May 16, 2016 3:11 pm
dougtamjj
(@dougtamjj)
Expert

Thank you daveb722!

Ok everyone, it's time to blow up his email and phone!

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Topic starter Posted : May 16, 2016 3:26 pm
Bombi
(@Bombi)
Trusted Member

I was just informed that "they are working on it and should be restored by the 17th. I did the Mark the Spot thing like 5 Times and called them via Majic Jack 3 times. I'll try the CEO contacts next. Cheese and Bread!

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Posted : May 16, 2016 3:38 pm
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