Toll Free Numbers B...
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Toll Free Numbers Blocked

Posts: 2138
Noble Member
Topic starter

I can no longer make toll-free calls from STX. I've tried calling several different toll-free numbers (customer service of two different credit card companies, Lowe's customer service, and my MCI calling card), from two different phone lines. The calls always disconnect 5 to 10 seconds after connecting. Does anybody have a similar experience?

Innovative says Sprint is blocking more of these outgoing toll-free calls. If so, I would expect them to block the calls from the start, not 5 to 10 seconds after connecting.

Posted : June 10, 2011 5:17 pm
Posts: 541
Honorable Member

I've always found it hit or miss with toll-free numbers. Several years ago I asked someone about this (don't recall if it was Innovative or AT&T). I don't recall the details, but apparently when purchasing a toll-free phone number, you have options as to scope of coverage. Some companies elect not to pay for coverage in our area.

It's a PITA when an online company *only* has a toll-free number that can't be dialed from here. Many times I've emailed a given company asking for a non-toll-free alternate. I've come across a few companies who have no alternate number. Bummer.

Posted : June 10, 2011 10:37 pm
Posts: 2473
Noble Member

You can use Skype to call toll-free numbers that cannot otherwise be reached down here. And it's free.

I have the same problem with a bank in California. I used to be able to dial them, then they narrowed their coverage area. Now I cannot dial them on the land-line or cell phone, but Skype works great.

Posted : June 10, 2011 10:54 pm
Posts: 2138
Noble Member
Topic starter

This problem is mostly corrected now. I can now make all the calls that I was previously able to. It was an issue with our long distance carrier Sprint. They had a problem with a cable or something in Puerto Rico. Service slowly improved starting about 2 weeks ago, and now I almost always stay connected with long distance calls, whether or not it's toll-free, incoming, or outgoing.

Posted : July 1, 2011 3:06 pm
Posts: 47
Eminent Member

call collect and see what happens!
My bank and credit card companies will accept collect call if the 800 service doesn't connect.

Posted : July 2, 2011 2:35 am
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