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WAPA and estimated bills

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Sauceress
(@Sauceress)
Advanced Member

Does anyone know why WAPA been estimating electric bills for the last two months?????
condo is empty and bills have been over 200.00 I tried to call them but just on hold for an hour

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Topic starter Posted : July 5, 2016 4:27 pm
LiquidFluoride
(@LiquidFluoride)
Trusted Member

your new smart meter is probably broken... haha

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Posted : July 5, 2016 4:35 pm
OldTart
(@the-oldtart)
Expert

If you can't get through on the telephone then email them. Their response to emails is very prompt.

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Posted : July 5, 2016 4:37 pm
Exit Zero
(@exit-zero)
Trusted Member Registered

http://www.viwapa.vi/Customers/ReportAProblem.aspx

I have sometimes gotten a response in minutes.

> http://www.viwapa.vi/Customers/ReportAProblem.aspx <

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Posted : July 5, 2016 5:33 pm
speee1dy
(@speee1dy)
Expert

EMAIL RESPONSE IS EXCELLENT.

i hear it is because they are short staffed

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Posted : July 5, 2016 5:37 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

My experience with contacting WAPA via e-mail has been negative.

We have the same thing going on with our condo and WAPA has been estimating our electric bill since March, which was the last month the meter was read. The condo has been unoccupied since mid April. I have e-mailed them twice and no response. It really ticks me off that WAPA cannot (a) respond to my questions and (b) get off their lazy duffs and read the meter.

Jumbie

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Posted : July 5, 2016 8:40 pm
sunshinefun
(@sunshinefun)
Trusted Member

My smart meter was broken for 5 months. They had to use the data I provided from my solar system to figure it out.

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Posted : July 5, 2016 8:50 pm
Sauceress
(@Sauceress)
Advanced Member

Thanks for the responses I will try email sigh

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Topic starter Posted : July 6, 2016 11:17 am
lily1025
(@lily1025)
Advanced Member

I spoke to a customer service rep. about the same thing...ie..estimation of the monthly bill.

She said they are still working on remotely reading ALL of the smart meters.Until they do,they have to ESTIMATE the monthly bills because they have a shortage of meter readers!!

Your meter will only be read on a revolving basis.

Hope this helps!

"Life in the left lane"...

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Posted : July 7, 2016 12:18 pm
Jumbie
(@ohiojumbie-2)
Trusted Member

Well I finally got a response to my e-mail from WAPA regarding estimating our electric bill for the months of April, May, & June. They are going to open a work order to have our meter read and will update us when they have read the meter.

Jumbie

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Posted : July 7, 2016 8:04 pm
Scubadoo
(@Scubadoo)
Trusted Member

Do the estimated bills say they were estimated? I just looked at my latest expecting it to be higher with running the AC some but it was only $10 higher. It says Read Date yesterday. Do not have a smart meter unless they switched it without me knowing (it's in an access controlled closet). Maybe those mini-splits are more efficient than I thought:-)

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Posted : July 22, 2016 11:27 pm
OldTart
(@the-oldtart)
Expert

Do not have a smart meter unless they switched it without me knowing (it's in an access controlled closet).

Still not completed on STX - see this article:
http://stthomassource.com/content/news/local-news/2016/07/22/wapa-propane-conversion-be-completed-october

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Posted : July 23, 2016 12:09 am
Scubadoo
(@Scubadoo)
Trusted Member

Point is I think they estimated the bill even though it doesn't say that. The kWH/day average is about equal for the last four months. The first three should have been the same but not same as the last. Last bill had more days which means more dollars if estimated on same usage. Last time I ran the AC it was a lot higher.

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Posted : July 23, 2016 12:22 am
Alana33
(@alana33)
Expert

They used to say on the bill whether it was estimated.

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Posted : July 23, 2016 12:36 am
Jumbie
(@ohiojumbie-2)
Trusted Member

Well I finally got a response to my e-mail from WAPA regarding estimating our electric bill for the months of April, May, & June. They are going to open a work order to have our meter read and will update us when they have read the meter.

Jumbie

WAPA read the meter and claimed that my meter reading was in line with their estimated readings each month and no adjustment was needed. They also told me the old meter was switched out earlier this year for a smart meter. They still cannot access my smart meter remotely and have to manually read it because of some software glitch on their end. Hey I can't make this stuff up; that's what they told me in an e-mail.

Anyway long story short is that my average daily usage (unoccupied condo) is running at 1.70 kwh/day which significantly higher than the daily usage on the "old meter" (unoccupied condo) which was at approximately .7 kwh per day. . The only thing that is using electricity is the refrigerator and it is set at the same setting as last year (vacant condo). The bottom line is the smart meter readings are significantly higher than the old traditional meter. I have responded to them I think the smart meter is incorrectly measuring usage as in higher kwh per day/per billing period. I am not going to stop pestering WAPA until I get an answer that makes sense.

Jumbie

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Posted : July 23, 2016 12:30 pm
OldTart
(@the-oldtart)
Expert

They still cannot access my smart meter remotely and have to manually read it because of some software glitch on their end. Hey I can't make this stuff up; that's what they told me in an e-mail.

Jumbie

See Source article link posted yesterday. Hopefully the whole system will get sorted out sooner rather than later and individual issues will be resolved at the same time. Good luck!

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Posted : July 23, 2016 12:43 pm
Alana33
(@alana33)
Expert

Jumble, you may wish to file a complaint with PSC about this matter.

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Posted : July 23, 2016 12:55 pm
OldTart
(@the-oldtart)
Expert

Of course another possibility is that the old meter wasn't reading accurately ...

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Posted : July 23, 2016 1:00 pm
Scubadoo
(@Scubadoo)
Trusted Member

Anyway long story short is that my average daily usage (unoccupied condo) is running at 1.70 kwh/day which significantly higher than the daily usage on the "old meter" (unoccupied condo) which was at approximately .7 kwh per day. . The only thing that is using electricity is the refrigerator and it is set at the same setting as last year (vacant condo). Jumbie

Hmmm, mine was 3.25 in March and been about 5 since with just the refrigerator and a few ceiling fans going 4 months after that. And I thought that seemed reasonable. Maybe not so much. Unfortunately they don't put the meter reading value on the bills like some utilities do so you can't really compare it directly. I think I will have to start reading it myself.

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Posted : July 23, 2016 3:03 pm
AandA2VI
(@AandA2VI)
Trusted Member

3br 2bt with fans running 24/7 electric WD, dishwasher and fridge. No ac no microwave and I work from home with tv and Internet on pretty much all day and into the early morning. Electric water heater. Lights always on, not energy saver bulbs. Good ol 60w reveals. Lots of them. I like my house bright lol. Bill has never been over $100

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Posted : July 24, 2016 3:49 am
Jumbie
(@ohiojumbie-2)
Trusted Member

Of course another possibility is that the old meter wasn't reading accurately ...

Old Tart-- WAPA's answer was what I expected even though I think it is a bunch of crap! Their answer is they have found the new smart meters are reading electric usage much more accurately, meaning the old meters were under recording electric consumption.

Welcome to bend over here it comes again!!

Jumbie

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Posted : July 26, 2016 5:19 pm
islandjoan
(@islandjoan)
Trusted Member

Welcome to bend over here it comes again!!

LOL! thanks for a good afternoon laugh, Jumbie!

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Posted : July 26, 2016 5:55 pm
Alana33
(@alana33)
Expert

THE REALITY:
Our Senators are delusional:

Propane Savings Might Shore Up WAPA, Senators Suggest

http://stthomassource.com/content/news/local-news/2016/07/25/propane-savings-might-shore-wapa-senators-suggest

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Posted : July 26, 2016 6:46 pm
CruzanIron
(@cruzaniron)
Expert

"Let me be very candid, the authority and its ratepayers cannot continue to carry, for the benefit of the entire territory, the burden....

Then in the next breath:

implement a surcharge for streetlights.

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Posted : July 26, 2016 6:52 pm
Alana33
(@alana33)
Expert

Continue to bend over.
Mapp wastes money, our senators waste money.
We pay. It's only going to get worse.

ReplyQuote
Posted : July 26, 2016 6:58 pm
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