Demanding is not the right foot to get off on if you need help.
Going into office is probably best as it's difficult to get anyone in any government offices to help over the phone. When you do speak with someone, get their name and extension number as you'll have additional questions as time goes on and it's best to be able to reference back to whom you've had dealing with.
Always have copies of any paperwork you may have to submit, have those copies stamped and keep name of person submitted to if different from whomever you've been dealing with.
It just took me 5 months to renew my business license. What a saga!
To be fair, the holdup was not the fault of DLCA but IRB.
Luckily I had stamped copies of everything that I'd submitted to IRB as they had no record of anything I'd previously submitted and had stamped as received back in January when they requested it.
I started my renewal process in the beginning of December. Just got it done and license in hand last week. 4 trips out to IRB and numerous phone calls later.
May have to start next year's renewal process in September for my December 31st expiration date. What a headache.