Destination Concierge for private villa in St. Croix
The Destination Concierge position requires a dynamic, innovative, passionate yet flexible service-oriented professional who is extremely organized and familiar with local activities and events. This individual will entrust a positive rapport with our membership by actively anticipating their needs while professionally communicating all pertinent information to the member and operations team.
Ensure consistent communication with designated Operations Manager in regards to questions or concerns regarding property management, pre-arrival planning, member services and member satisfaction and resolutions
Provide extraordinary service delivery for members from planning to execution to create memorable experiences by staying abreast of new updates and procedural changes
Member (Pre-arrival): Review member resume with special notes, reach out to planner or personal vacation advisor for any clarification, reach out to member prior to the members’ arrival, review their personalized itinerary double checking everything and finalize any last minute requests
Member (Prior to Arrival): Conduct pre-arrival housekeeping/maintenance inspection and stage home for arrival to include stocking home with groceries. Communicate with Personal Vacation Advisor, members and guests to finalize and personalize itinerary
Member (Arrival): Grocery shopping, delivery of groceries, amenity presentation with notecard, residence inspection, meet and greet, residential orientation, itinerary review for accuracy, review housekeeping schedule, confirm any last minute additions or changes
Member (Stay): Accessible for all special requests or changes in schedules, accessible for emergency response and on call duties, 1st morning follow-up call, daily touch base, preparation of member incidental folio
Member (Departure): Presentation of member incidental folio for signature prior to departure, confirm departure time and transportation times with member and transportation company, wish member a fond farewell with safe travels and a speedy return (when possible be at the residence to assist with luggage and ensure arranged transportation is prompt). Post recap to Denver office. Personal thank you letter when applicable, pictures and stories for our marketing if permissible by members.
Oversee property management projects to establish time lines and meet deadlines
Required Skills: To perform the job successfully, an individual should demonstrate the following competencies:
Honest, respectful, trustworthy, dependable, caring and fun
Excellent employee and member interaction
Organization and high level of attention to detail with ability to multitask
Excellent oral, written communication and listening skills
Upbeat, positive disposition with genuine “can do” attitude
Proficient with communication technology (MS Outlook, Word, Excel, Power Point, chat applications, etc.)
Flexible schedule, including long days, nights, holidays and weekends
Must be able to lift up to 50 pounds and have a reliable vehicle
Qualifications: Candidate must meet the following qualifications:
Bachelor’s Degree; preferably in hospitality management or business administration
Hospitality and guest service experience, including a solid knowledge of the local area.
Who we are: we are a private club that provides its members exclusive access to a Signature Collection of luxury vacation homes, experiences and VIP offerings. We provide the luxury vacation solution for discerning travelers seeking a superior alternative to hotels, resorts and online villa rentals. Each and every day, our mission is to inspire lasting memories and relationships by changing the way family and friends experience the world. Our company culture is based on Integrity, Teamwork, Relationships, People and Innovation.
If that describes you, we would love to talk.