ATT - pulling my ha...
 

ATT - pulling my hair out... options?  

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AandA2VI
Posts: 2289
(@AandA2VI)
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Joined: 7 years ago

When we moved from STX to STT I got the ATT wifi box. Its basically another line that supports data and it worked well for about two weeks. Now its not working... well it is but here and there and most days .14mbps. which is useless for my and uploading images and websites.

After MANY hours on the phone over the last month I just am fed up with ATT. Lots of reasons but apparently they have zero interest in helping customers in the VI. How they can charge for services we aren't getting?? I've been with then for 13 years but have eno problem cutting the cord.

So options? Went to Viya - they have two 40GB cell plans + Unlimited WIFI Hotspot for $200 a month give or take. I pay $240 with ATT for unlimited all BUT after 22GB it does slow down on all three devices. while 65GB might be more than enough for an average user.... well I use about 200GB in a month... and thats a normal month - not a busy month. No not MB - GB lol. My files are very large.

Unfortunately via cable isn't in my area yet and wont be for another month. When it gets here I would cancel the Viya hot spot and get their cable internet which is $10 more but fast and works great for me in the past... well on STX it was great. I am really leaning towards Viya but I am worried they'll scream em over with some contract or huge fee to cancel if it sucks.

I am also hearing that springs is awesome on the Northside which surprised me. Haven't looked at their plans yet but always thought sprint kinda sucked here.

> Anyone here have via cell? Does it work?
> Does anyone have sprint on STT? Northside does it work well?
> Does anyone use the Viya hotspot and is it OK or also too slow for streaming movies etc?
> Do all these go off of the same towers anyway? So I wonder if so would switching be useless since the towers are still not fixed? How TF WAPA can get it together and multi billion dollar company like ATT can't, is beyond me.

** I wont pay for BBVI and wont use Surge although I have heard good reviews but I called when we moved back to STT, got a voicemail and they never called me back so I'm gonna say no on that too. I need troubleshooting support to be there when I need it.

26 Replies
Beeski
Posts: 644
(@Beeski)
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Joined: 11 years ago

Interesting statistic, about 30% of BBVI customers use more than 200Gig a month.
About 1% use more than a TerraByte a month. Usage patterns have really changed with Netflix and streaming.

BBVI just got its Inner Brass site online and have completed upgrades at Crown Mountain and Peterborg this week.

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stjohnjulie
Posts: 823
(@stjohnjulie)
Trusted Member
Joined: 11 years ago

I have the Viya wifi/hotspot thing and it has a data limit but I'm not sure what the limit is (my husband did the pick up of it and didn't focus on the details). I was able to log in to the thing and it said my limit had been reached. I only checked because things were going super slow and was trying to figure out why. They did tell the husband that it was NOT meant for streaming, just browsing, emails, ect. I have VIYA at work, which is wired (office in the Marketplace) and the speeds are pre storm speeds and it's only gone down once in the past couple of months.

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Scubadoo
Posts: 2234
(@Scubadoo)
Trusted Member
Joined: 5 years ago

The Viya wifi/hotspots are a band-aide(r) to keep customers with basic service while they replace all the fiber/cable on the poles. My Viya "cable" TV started working about a month ago in the condo, the condo office still doesn't have Viya phone working yet.

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AandA2VI
Posts: 2289
(@AandA2VI)
Trusted Member
Joined: 7 years ago

What about via cell phone coverage? I wonder - they use ATT towers anyway? Honestly I can deal with bad cell service as I barely every use it but I NEED good and reliable internet.

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