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AT&T tower still down in STX?

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TSAguy9
(@TSAguy9)
Advanced Member

Anyone know what the deal is with AT&T? MY phone says emergency calls only and I figure a tower is still down.

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Topic starter Posted : August 23, 2011 11:26 am
Stxer1
(@Stxer1)
Advanced Member

Ours too. We refuse to report it to ATT because it does no good anyway and never show our towers being down. Somehow STX towers don't show in their system when we have called before. They've kept me on the line reporting for close to an hour at times!!

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Posted : August 23, 2011 12:15 pm
TSAguy9
(@TSAguy9)
Advanced Member

Can someone please call on their land line the AT&T store in sunny isles to see what the freaking deal is?

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Topic starter Posted : August 23, 2011 12:38 pm
vihealth
(@vihealth)
Advanced Member

Still no Sprint service either.

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Posted : August 23, 2011 1:40 pm
TSAguy9
(@TSAguy9)
Advanced Member

Damn how freaking long is it going to take to restore service?

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Topic starter Posted : August 23, 2011 3:28 pm
SunOrSki
(@SunOrSki)
Advanced Member

Sprint texting working in rain forest

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Posted : August 23, 2011 3:34 pm
onthespot
(@onthespot)
Advanced Member

Just got off the phone with my brother, over by Diagio, ATT working okay. There was a lot of static so we didn't talk long.

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Posted : August 23, 2011 3:47 pm
xXxRUDExXx
(@xxxrudexxx)
Advanced Member

No Sprint service in downtown STT,either, apparently. One phone on digital roam, the other "No Service" since early yesterday. To top it off, no dial tone on the landline.

Irene didn't seem to be that bad...had WAPA throughout. Go figure.:S

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Posted : August 23, 2011 4:02 pm
TSAguy9
(@TSAguy9)
Advanced Member

Umm..AT&T is not working over on the east end then...Myself and all of my neighbors can not make calls.

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Topic starter Posted : August 23, 2011 4:03 pm
saucey
(@saucey)
Advanced Member

F'sted has about a 90% reliability with ATT as of now.

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Posted : August 23, 2011 4:34 pm
islandjoan
(@islandjoan)
Trusted Member

SPRINT UPDATE:
I called Sprint customer service and the rep told me that service will be back up tomorrow am. Not sure how reliable this is, since when I asked the rep if service was down due to PR getting hit by the storm, she couldn't confirm that. First she said service was down nationwide(!)

Anyway if you call customer service and report your service out since late Sunday night you will get a $20 credit. Call either 800.877.4646 or 866.866.7509 (I called from work since Innovative is up! yay!)

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Posted : August 23, 2011 4:37 pm
speee1dy
(@speee1dy)
Expert

i called the 1-866 number for att ( found in a recent thread ). They said anywhere from 24-48 hours before full service is restored on stx

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Posted : August 23, 2011 5:01 pm
TSAguy9
(@TSAguy9)
Advanced Member

So tomm AT&T should be up and running for all of STX?

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Topic starter Posted : August 23, 2011 5:13 pm
xXxRUDExXx
(@xxxrudexxx)
Advanced Member

SPRINT UPDATE:
I called Sprint customer service and the rep told me that service will be back up tomorrow am. Not sure how reliable this is, since when I asked the rep if service was down due to PR getting hit by the storm, she couldn't confirm that. First she said service was down nationwide(!)

Anyway if you call customer service and report your service out since late Sunday night you will get a $20 credit. Call either 800.877.4646 or 866.866.7509 (I called from work since Innovative is up! yay!)

Much appreciated, islandjoan.

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Posted : August 23, 2011 6:09 pm
beachguyvi
(@beachguyvi)
Advanced Member

Anyone have any idea of when AT&T might return to STJ?

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Posted : August 23, 2011 6:14 pm
Jim Dandy
(@jim_dandy)
Trusted Member

I called AT&T again this afternoon and got right through to an individual. Today their story is different. They have 87 sights down a fiber cut and widespread power outages. AT&T can't or won't fix STX until they clean up the mess in Puerto Rico. AT&T claims that we are all one big system and Puerto Rico was hit by a hurricane. No estimate on when repairs will be completed.

I knew that the switching for the VI was done in Puerto Rico but you would think AT&T would have alternative routing available in an emergency, but I guess to them STX is just a small insignificant rock in the ocean.

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Posted : August 23, 2011 7:28 pm
TSAguy9
(@TSAguy9)
Advanced Member

So they basically gave you the runaround Jim? Whenever they get to Puerto Rico first? Wow. This is just great.

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Topic starter Posted : August 23, 2011 7:36 pm
onthespot
(@onthespot)
Advanced Member

It isn't all out. I spoke to my brother yesterday morning, and this morning, ATT to ATT...

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Posted : August 23, 2011 7:54 pm
Jim Dandy
(@jim_dandy)
Trusted Member

I don't feel she gave me the run around. When you have that many problems it is almost impossible to estimate when you will be able to get them all resolved. Without power at some locations you can't even power up the equipment to see if it working.

If I was to criticize them I would say they were poorly prepared and didn't have enough back up generators and or battery backup for key components.

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Posted : August 23, 2011 8:09 pm
speee1dy
(@speee1dy)
Expert

TSAguy9 is very disgruntled?

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Posted : August 23, 2011 8:11 pm
stxrocks
(@stx_rocks)
Advanced Member

Regarding the "Emergency Only" message, this generally means you have service, but that that your phone is not being authenticated (registered) in the carrier's billing system or what they call the HLR (home location register) The HLR is like a master validating clearing house on your home switch to confirm that your phone is a valid subscriber.

I had this same problem with my wife's phone after the storm. We have identical phones on AT&T. Mine worked fine, hers only had the Emergency Only message. I knew service was up because I was talking to AT&T customer service on my phone. After being on the phone with AT&T for nearly an hour we determined that her SIM (subscriber identity module) chip was bad. The technician even had me try the SIM card in another AT&T phone to be sure it was bad.

To their credit, AT&T is FedExing a replacement SIM card as no cost. They sent it using international priority delivery and I should have it less than 48 hours after reporting it, which I think is pretty good customer service.

Your mileage may vary...

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Posted : August 23, 2011 8:33 pm
beachguyvi
(@beachguyvi)
Advanced Member

I understand that there are going to be problems after a storm, but I am kind of shocked that a company as large as AT&T did not have a plan of action ready to go. Communication is essential after a storm, what would we do if Innovative had a major collapse? Would we have no form of communication? I would think that AT&T would have a plan with all back up equipment ready to go. Am I alone in this? It just seems everyone else has a plan...even our fantastic government and WAPA.

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Posted : August 23, 2011 8:54 pm
Linda J
(@Linda_J)
Expert

Storms come and utilities go out, always have and, I suspect, always will.

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Posted : August 23, 2011 8:56 pm
Exit Zero
(@exit-zero)
Trusted Member Registered

My landline never went out and my ATT long distance via landline was not affected.

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Posted : August 23, 2011 8:58 pm
beachguyvi
(@beachguyvi)
Advanced Member

I understand that utilities go out, but I am surprised that AT&T did not have a plan. WAPA has a plan, Innovative has a plan, but AT&T and Sprint not so much. Just surprising, that's all.

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Posted : August 23, 2011 9:02 pm
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