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AT&T???

(@lily1025)
Posts: 442
Honorable Member
Topic starter
 

still no cell service in cotton valley. anyone else?? any new info. about AT&T tower status?

 
Posted : August 27, 2011 4:58 pm
(@SunnyCaribe)
Posts: 495
Reputable Member
 

nope it's not just you.

 
Posted : August 27, 2011 11:27 pm
(@CityGirl)
Posts: 79
Trusted Member
 

I've had service since Tuesday. Though have had alot of dropped calls. I live in F'sted and work in Princess. Have had service in both areas

 
Posted : August 28, 2011 2:43 am
(@Stxer1)
Posts: 280
Reputable Member
 

Further east than you and no service still. So 3rd world.

 
Posted : August 28, 2011 12:32 pm
Bombi
(@Bombi)
Posts: 2104
Noble Member
 

Cotton valley Tower and the Catherina's Hope towers are still nonfunctional. AT&T Tech Services is a joke,Different stories from different people. Same BS every time I call, phone off/on, obstructions, weather, The towers have been scheduled for repairs for the past week.
Then we have to listen to the BS advertising, "the fastest network, best coverage, bla, bla, bla. I guess I will call again today (on Skype and BBVI). If a reliable provider built a dependable cell system here, they would dominate. Dominican Republic has way better cell service.

 
Posted : August 28, 2011 12:44 pm
(@li2stx)
Posts: 94
Trusted Member
 

Bombi
I called today, they are still looking into why we do not have service, but we did get a credit..... everyone should call and get the credit due them and maybe they will start taking us seriously....

 
Posted : August 28, 2011 10:41 pm
(@Suzette)
Posts: 421
Reputable Member
 

My friends who have Sprint got a $50.00 credit this month for their outage ... I for one, am calling AT&T to see about a credit.

Now if we could get credits from WAPA ... oh,,, different subject/thread !

 
Posted : August 28, 2011 11:29 pm
(@JesseandhisShaker)
Posts: 21
Eminent Member
 

A little heads up for my Crucian friends here...

I just received a credit for my entire months bill from AT&T. (minus the iPhone data plan charge, which directly funds the growth of new bionic organs for Steve Jobs and is non-negotiable)

Saved me nearly $80 for not having service for the last week.

Feel like calling now?

 
Posted : August 29, 2011 7:34 pm
beachguyvi
(@beachguyvi)
Posts: 74
Trusted Member
 

And for STJ and STT...AT&T has not worked since this morning's power outage.

 
Posted : August 29, 2011 7:39 pm
(@li2stx)
Posts: 94
Trusted Member
 

WOW Jesseandhisshaker I'm not sure what you were trying to say. I've never recvd a credit from AT&T without calling so I guess since the service is now working and I received a credit makes this a good day. And... I didn't really understand the Crucian Friends part. Not only Crucians believe you should get your monies worth.

 
Posted : August 29, 2011 9:10 pm
(@Stxer1)
Posts: 280
Reputable Member
 

A little heads up for my Crucian friends here...

I just received a credit for my entire months bill from AT&T. (minus the iPhone data plan charge, which directly funds the growth of new bionic organs for Steve Jobs and is non-negotiable)

I called ATT a during the outage asking for the credit too. I wonder how and when you found out that they actually did credit your account?? Thanks -

 
Posted : August 30, 2011 2:43 pm
 Neil
(@Neil)
Posts: 988
Prominent Member
 

Accding to their tech dept today, their "tech trouble" map shows every tower on StX "flagged" as having a problem.

Indicating that the problem is most likely at the network transmission/receiving point "between" networks (PR?).

Anyway....

Their tech person said to call them AFTER the network is functional again so they could determine appropriate number of days to reimburse.

 
Posted : August 30, 2011 10:52 pm
(@specialk)
Posts: 579
Honorable Member
 

A few days ago I was told by a police patrol that much of the copper (which probably means ground wires & buss bars) had been stolen from the Cotton Valley tower site. They were waiting by the fire station for someone from the tower company to arrive to file a report.

If true, the equipment up there was probably damaged by lightning during TS Irene. The same thing happened last year. Copper ground wires stolen. Lightning damage. It's a chronic problem at remote tower locations. I saw the same thing in PR.

 
Posted : August 31, 2011 10:39 am
(@Suzette)
Posts: 421
Reputable Member
 

I called AT&T and I am getting credited ... somewhere around 60.00 for both phones ... she even sent the info (txt) to my phone.

I love credits - but I'd much rather have had the phone to use.

 
Posted : August 31, 2011 9:50 pm
(@li2stx)
Posts: 94
Trusted Member
 

Hello all,
We have AT&T service in Catherines Hope as of Monday sorry good luck with Cotton Valley

 
Posted : August 31, 2011 11:23 pm
Bombi
(@Bombi)
Posts: 2104
Noble Member
 

li2, we must be on the same tower, my AT&T has been working.

 
Posted : September 1, 2011 12:03 am
 lc98
(@lc98)
Posts: 1250
Noble Member
 

On STJ, some areas have great service, for most it is between limited and nonexistent. Dropped calls, data that goes through hours later, etc. I know several people have already contacted AT&t and received credits, I personally am waiting until either service is restored at my house or a month goes by -- that way I can argue for a full credit of all the days of service missed since Irene.

Apparently Innovative cell phones are working great!

 
Posted : September 1, 2011 9:22 am
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