AT&T???  

 

lily1025
(@lily1025)
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Joined: 10 years ago
Posts: 432
August 27, 2011 4:58 pm  

still no cell service in cotton valley. anyone else?? any new info. about AT&T tower status?


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SunnyCaribe
(@SunnyCaribe)
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Posts: 495
August 27, 2011 11:27 pm  

nope it's not just you.


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CityGirl
(@CityGirl)
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Posts: 79
August 28, 2011 2:43 am  

I've had service since Tuesday. Though have had alot of dropped calls. I live in F'sted and work in Princess. Have had service in both areas


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Stxer1
(@Stxer1)
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Posts: 280
August 28, 2011 12:32 pm  

Further east than you and no service still. So 3rd world.


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Bombi
(@Bombi)
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Joined: 13 years ago
Posts: 2104
August 28, 2011 12:44 pm  

Cotton valley Tower and the Catherina's Hope towers are still nonfunctional. AT&T Tech Services is a joke,Different stories from different people. Same BS every time I call, phone off/on, obstructions, weather, The towers have been scheduled for repairs for the past week.
Then we have to listen to the BS advertising, "the fastest network, best coverage, bla, bla, bla. I guess I will call again today (on Skype and BBVI). If a reliable provider built a dependable cell system here, they would dominate. Dominican Republic has way better cell service.


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li2stx
(@li2stx)
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Posts: 94
August 28, 2011 10:41 pm  

Bombi
I called today, they are still looking into why we do not have service, but we did get a credit..... everyone should call and get the credit due them and maybe they will start taking us seriously....


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Suzette
(@Suzette)
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Posts: 421
August 28, 2011 11:29 pm  

My friends who have Sprint got a $50.00 credit this month for their outage ... I for one, am calling AT&T to see about a credit.

Now if we could get credits from WAPA ... oh,,, different subject/thread !


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JesseandhisShaker
(@JesseandhisShaker)
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Posts: 21
August 29, 2011 7:34 pm  

A little heads up for my Crucian friends here...

I just received a credit for my entire months bill from AT&T. (minus the iPhone data plan charge, which directly funds the growth of new bionic organs for Steve Jobs and is non-negotiable)

Saved me nearly $80 for not having service for the last week.

Feel like calling now?


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beachguyvi
(@beachguyvi)
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Posts: 74
August 29, 2011 7:39 pm  

And for STJ and STT...AT&T has not worked since this morning's power outage.


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li2stx
(@li2stx)
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Posts: 94
August 29, 2011 9:10 pm  

WOW Jesseandhisshaker I'm not sure what you were trying to say. I've never recvd a credit from AT&T without calling so I guess since the service is now working and I received a credit makes this a good day. And... I didn't really understand the Crucian Friends part. Not only Crucians believe you should get your monies worth.


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Stxer1
(@Stxer1)
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August 30, 2011 2:43 pm  

A little heads up for my Crucian friends here...

I just received a credit for my entire months bill from AT&T. (minus the iPhone data plan charge, which directly funds the growth of new bionic organs for Steve Jobs and is non-negotiable)

I called ATT a during the outage asking for the credit too. I wonder how and when you found out that they actually did credit your account?? Thanks -


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Neil
 Neil
(@Neil)
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August 30, 2011 10:52 pm  

Accding to their tech dept today, their "tech trouble" map shows every tower on StX "flagged" as having a problem.

Indicating that the problem is most likely at the network transmission/receiving point "between" networks (PR?).

Anyway....

Their tech person said to call them AFTER the network is functional again so they could determine appropriate number of days to reimburse.


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specialk
(@specialk)
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Posts: 579
August 31, 2011 10:39 am  

A few days ago I was told by a police patrol that much of the copper (which probably means ground wires & buss bars) had been stolen from the Cotton Valley tower site. They were waiting by the fire station for someone from the tower company to arrive to file a report.

If true, the equipment up there was probably damaged by lightning during TS Irene. The same thing happened last year. Copper ground wires stolen. Lightning damage. It's a chronic problem at remote tower locations. I saw the same thing in PR.


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Suzette
(@Suzette)
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Joined: 13 years ago
Posts: 421
August 31, 2011 9:50 pm  

I called AT&T and I am getting credited ... somewhere around 60.00 for both phones ... she even sent the info (txt) to my phone.

I love credits - but I'd much rather have had the phone to use.


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li2stx
(@li2stx)
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Joined: 10 years ago
Posts: 94
August 31, 2011 11:23 pm  

Hello all,
We have AT&T service in Catherines Hope as of Monday sorry good luck with Cotton Valley


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Bombi
(@Bombi)
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Posts: 2104
September 1, 2011 12:03 am  

li2, we must be on the same tower, my AT&T has been working.


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fdr
 fdr
(@fdr)
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Joined: 12 years ago
Posts: 1246
September 1, 2011 9:22 am  

On STJ, some areas have great service, for most it is between limited and nonexistent. Dropped calls, data that goes through hours later, etc. I know several people have already contacted AT&t and received credits, I personally am waiting until either service is restored at my house or a month goes by -- that way I can argue for a full credit of all the days of service missed since Irene.

Apparently Innovative cell phones are working great!


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