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BBVI out Again

 
Bombi
(@Bombi)
Trusted Member

BBVI isn't working on the East End of STX AGAIN!!!

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Topic starter Posted : May 17, 2015 11:06 am
speee1dy
(@speee1dy)
Expert

Was wondering if it was just us.

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Posted : May 17, 2015 11:29 am
SunnyCaribe
(@SunnyCaribe)
Advanced Member

Calls are going to fast busy signal which suggests a number of people are experiencing outages.

I love BBVI and I salute anyone who can design, install, build out, and maintain an electronic infrastructure system in this climate.

Being a Sunday my fb surfing can wait. During the week when I'm trying to make a living it's more of a frustration.

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Posted : May 17, 2015 11:47 am
specialk
(@specialk)
Trusted Member

I love BBVI and I salute anyone who can design, install, build out, and maintain an electronic infrastructure system in this climate.

I agree. Was back online around 9:00 AM. Thanks to the BBVI folks for working so quickly on a Sunday!

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Posted : May 17, 2015 12:25 pm
Alana33
(@alana33)
Expert

I had an outage in service here in STT as well this morning.
Glad it's back on as it's a working day for me and need internet service to get it done.

Wish they would update their message when this happens.
I called early and the internet status was from Thursday, 5/16.
When I called back later, the phone line was busy so figured it wasn't my router. I'm sure they were inundated with calls.

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Posted : May 17, 2015 12:32 pm
Exit Zero
(@exit-zero)
Trusted Member Registered

5/16 was a Saturday

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Posted : May 17, 2015 3:37 pm
Alana33
(@alana33)
Expert

Pre-Tea!
Message said Thursday, whatever date or they got day wrong and date right. No matter.
As long as it's back on as it did go back off again.

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Posted : May 17, 2015 8:16 pm
vicanuck
(@vicanuck)
Expert

BBVI is working on system upgrades that will eventually result in much faster speeds. This is what has been causing these short interruptions. Since the alternatives like Choice and Innovative suck (IMO), I'll stick with BBVI and continue to support this great local company.

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Posted : May 18, 2015 11:14 am
Alana33
(@alana33)
Expert

Ditto. (tu)

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Posted : May 18, 2015 12:28 pm
Beeski
(@beeski)
Trusted Member

Thanks Canuck and Alana.
Sunday morning's outage was a switch failure.
The good news is we got it fixed within 90 minutes in the most remote area of STX.
The bad news is the redundant switch config is not in place yet....frustrating for all.

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Posted : May 18, 2015 7:11 pm
meowruff
(@meowruff)
Advanced Member

Just curious if anyone else is having problems again tonight? 5th time in the past 2'weeks. We live near Divi..East end. Broadband hasn't worked at al since we've been home from work today.

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Posted : May 23, 2015 12:33 am
CruzanIron
(@cruzaniron)
Expert

No problems mid island for me.

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Posted : May 23, 2015 12:54 am
janeinstx
(@janeinstx)
Trusted Member

North Shore is OK

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Posted : May 23, 2015 12:57 am
meowruff
(@meowruff)
Advanced Member

Broadband is working this morning...not sure why it was out again.

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Posted : May 23, 2015 8:55 am
Beeski
(@beeski)
Trusted Member

Broadband is working this morning...not sure why it was out again.

The Divi Hotel had no power last night.
We have an Access Point there that you must connect to.
They have power now.

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Posted : May 23, 2015 3:28 pm
quirion
(@quirion)
Advanced Member

Anyone having problems tonite?
I have a connection but its 1Mb down(im paying for the 99.99 plus service).
Had simiiar issues Monday and last night as well.
Highest I've seen at night since finally arriving on island is 2MB down.

Is this normal? I thought 5Mb down was guarenteed?
I get it during he day but not at night.

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Posted : June 3, 2015 10:47 pm
Beeski
(@beeski)
Trusted Member

Anyone having problems tonite?
I have a connection but its 1Mb down(im paying for the 99.99 plus service).
Had simiiar issues Monday and last night as well.
Highest I've seen at night since finally arriving on island is 2MB down.

Is this normal? I thought 5Mb down was guarenteed?
I get it during he day but not at night.

Rather than posting anonymously on a message board, did you consider calling Tech support to ask them to take a look? They are there until 8pm.

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Posted : June 4, 2015 9:43 am
OldTart
(@the-oldtart)
Expert

Rather than posting anonymously on a message board, did you consider calling Tech support to ask them to take a look? They are there until 8pm.

Cheese 'n' bread, Beeski, are you trying to inject some logic? Didn't you know that forums are the new Magic 8 balls? For ANY sort of a problem these days (rain/no rain, 'phone/internet down, WAPA down, house on fire, somethinng goes bang in the night, etc., etc.) the VERY first thing to do is "POST IT"! Picking up the 'phone and dialing is just so passé! 😀

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Posted : June 4, 2015 10:22 am
klpmtm
(@klpmtm)
Advanced Member

LOL OT!

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Posted : June 5, 2015 4:38 am
quirion
(@quirion)
Advanced Member

Actually I'm currently without a phone 🙂 it was .... left in miami. the only casualty of the trip.

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Posted : June 5, 2015 4:48 am
quirion
(@quirion)
Advanced Member

After getting back my phone contacted BBVI. They got a technician out 2 days later.
He replaced the antenna and a connector and ponted the antena at a different access point.
Last 2 days and nights 10-20Mb down consistently!

Rockon!

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Posted : June 12, 2015 10:40 pm
Alana33
(@alana33)
Expert

Welcome to the VI.
However after being stateside and having phenomenal speeds where ever I went, coming back to the VI and having up and down speeds,
takes getting used to.

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Posted : June 12, 2015 10:47 pm
soccerrprp
(@soccerrprp)
Advanced Member

After getting back my phone contacted BBVI. They got a technician out 2 days later.
He replaced the antenna and a connector and ponted the antena at a different access point.
Last 2 days and nights 10-20Mb down consistently!

Rockon!

Quirion. How much are your paying for your service? Thanks.

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Posted : June 12, 2015 10:48 pm
quirion
(@quirion)
Advanced Member

I'm on the plus plan for 99.99 a month.
I'm also considering the dual wan router 2 service option since i require the internet for work as well.

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Posted : June 12, 2015 10:51 pm
ms411
(@ms411)
Expert

"Cheese 'n' bread, Beeski, are you trying to inject some logic? Didn't you know that forums are the new Magic 8 balls? For ANY sort of a problem these days (rain/no rain, 'phone/internet down, WAPA down, house on fire, somethinng goes bang in the night, etc., etc.) the VERY first thing to do is "POST IT"! Picking up the 'phone and dialing is just so passé!"

People don't like to pick up the phone any more because it's usually a waste of time. Person answering seldom knows answer. Recorded voice prompts. Etc.

I tried calling some senators earlier this week using numbers in phone book. Not working #s. Operator no help. Had to think of another way to contact them which got me to the office I needed.

Forum postings can sometimes be quicker and may have more accurate info than somebody in VI answering a phone.

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Posted : June 12, 2015 10:51 pm
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