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Choice internet? On STX

 

beachy
(@beachy)
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Joined: 17 years ago
Posts: 631
May 23, 2012 1:06 pm  

Has anyone tried the Choice USB internet connection? I've used an aircard from ATT before with my laptop, and found it to work pretty well. I'm seeing this deal from Choice, and am interested mainly because there is no long-term contract. I did try their regular internet at home when it first came out, but cancelled it like so many others did because of the lack of speed etc., so am a bit hesitant to try this one...am looking for some feedback from anyone who might have tried. Thanks


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OldTart
(@the-oldtart)
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Joined: 11 years ago
Posts: 6523
May 23, 2012 1:30 pm  

I had problem after problem after problem with their DSL on STT and had the patience of a saint for many long months until I just couldn't deal with it any more. The service people who came out were poorly trained and inefficient and as long as the current CEO remains at the helm I'll steer a very wide berth of the company. I went with Innovative DSL and on the rare occasion when something has glitched the service has been fantastic. I did get all my money back from Choice but the whole ordeal was quite the nightmare.


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StCroixBeachBoy
(@StCroixBeachBoy)
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Joined: 13 years ago
Posts: 95
May 25, 2012 2:35 am  

I second OldTart's opinion...and I'm here on St Croix. I still have them, but only after having exhausted all others. Have fought with Choice for almost two years (since they came out with their new "high speed" service); finally just gave up the fight. Threatened to report to the FCC, met with execs, had tech dept out to the house 3 times. Tracked their speed using their proprietary software 3x a day for 30 days. They finally conceded that they just can't deliver what they promise. I now have a level of service available only to their employees (the 5Mb that they cancelled to the public shortly after rollout); so bad these days I can't even log a speed test. I'm just spent and don't have any fight left in me for this. Right now (as most of the time these days) I'm on my iPhone 3G.


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rhstoo
(@rhstoo)
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Joined: 13 years ago
Posts: 195
May 28, 2012 2:21 pm  

I've had Choice via their fixed on-roof antenna for a year and a half now and the service really sucks (if speed matters.) I pay for 3 Mbps service and am getting point two five. Jeez... And the ping is slow enough for me to fall asleep.


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speee1dy
(@speee1dy)
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Joined: 15 years ago
Posts: 8864
May 28, 2012 6:06 pm  

IF YOU ALL ARE GETTING SUCH POOR SERVICE, WHY DON'T YOU SWITCH TO BROADBAND?? just a curiiosity not a statement.


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OldTart
(@the-oldtart)
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Joined: 11 years ago
Posts: 6523
May 28, 2012 6:14 pm  

IF YOU ALL ARE GETTING SUCH POOR SERVICE, WHY DON'T YOU SWITCH TO BROADBAND?? just a curiiosity not a statement.

Price is very often a factor. Broadband is much more expensive.


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rhstoo
(@rhstoo)
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Joined: 13 years ago
Posts: 195
May 28, 2012 7:09 pm  

It has nothing to do with cost -- it's about getting tired of having holes drilled through my house. And ALL CAPS seems pretty emphatic.


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speee1dy
(@speee1dy)
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Joined: 15 years ago
Posts: 8864
May 29, 2012 12:56 pm  

was at work. the caps were on and i didn't realise it until i finished typing that statement.


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computerguy
(@computerguy)
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Joined: 14 years ago
Posts: 15
May 31, 2012 1:30 am  

BroadbandVI=Awesome
340-719-2943


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vicanuck
(@vicanuck)
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Joined: 13 years ago
Posts: 2856
May 31, 2012 12:00 pm  

BroadbandVI = the best service!


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jbatl
(@jbatl)
Advanced Member
Joined: 12 years ago
Posts: 399
May 31, 2012 12:36 pm  

BroadbandVI = the best service!

I agree completely! And their rates really are not that bad, especially when you factor in speed and reliability, in which they, in my experience, are unrivaled.


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SkysTheLimit
(@SkysTheLimit)
Trusted Member
Joined: 16 years ago
Posts: 1914
May 31, 2012 12:55 pm  

BBVI worth every penny!!!!!(tu)


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STXBob
(@STXBob)
Trusted Member
Joined: 17 years ago
Posts: 2138
May 31, 2012 1:42 pm  

I've been very happy with Broadband VI. They're fast and reliable, customer service is responsive, and they act quickly on any occasional problems.


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Alana33
(@alana33)
Expert
Joined: 11 years ago
Posts: 12366
May 31, 2012 1:45 pm  

I used Choice for years and years but the I switched to Broadband VI as the last year that I was Choice's customer, I had HORRENDOUSLY TERRIBLE service from billing issues, to lack of internet service/ down times/tech help/ you name it! When they decided to concentrate on selling cell phones and giving cars away, their whole internet service providing went to the toilet.
Happy with Braodbandvi and glad I switched. Didn't want to depend on bundling services with Innovative as if there is a problem with your services, it'll take 2 weeks min. for them to get to you to fix the problem so meantime what do you do? No Thanks.


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gonetropo
(@gonetropo)
Advanced Member
Joined: 12 years ago
Posts: 428
June 1, 2012 8:07 pm  

beachy
After a couple of years with Choice using their wireless modem and calling them which seemed to be every other day because of poor or no service, they finally offered to send a tech up to the house. The tech was great and said that we were TOO close to the tower and that the signal was 'bouncing over us'! We are about 300' from the tower.

He receommened the wireless USB cellphone connection using SCT Wireless software. He installed it and it has worked nearly perfectly for the past 6 months. It isn't the fastest in the world but it has been reliable. BTW, every month we complained, we had the tech record our complaint and every month they took the entire charge for the service off of our bill. So, in essence, we had poor, free internet for nearly 2 years! .


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crustacean
(@crustacean)
Active Member
Joined: 13 years ago
Posts: 9
June 9, 2012 3:30 pm  

Yes, Emphasis on poor service. First if you need support it is some person in the United States lying about something they have no clue about and making up something about why the service is down again.

I find it interesting to note how we compare internet speed of the various providers. I think we should start at whether the service is on or off in the first place. Choice has these antennae bars that come on to show signal strength. When you have only one flashing it means there is no service and this happens very very frequently. When there is service the signal is excellent and the speed is great but that can only happen when there is service and that is my problem with choice. We get signals from two towers so if it is not working on one we can move the modem to the other but that does not help if the entire ISP service is down which is an HQ problem.

I can't speak for the other providers except that as a backup to choice we use Virgin MiFi. Unfortunately Virgin limits bandwidth so we can't use netflix and such on it but at least we can get email and do necessary work when that no internet light is flashing on the choice broadband modem. The price tag, double because of the backup.


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