Choice internet  

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jayahari
Posts: 5
(@jayahari)
Active Member
Joined: 12 years ago

Has anyone experienced issues with Choice internet over the past few days at STX Beeston hill area? The connection is just terrible; either it does not connect at all and if it does drops out frequently. I agree people will tell me I made the wrong CHOICE. Sure thing. Just a few months more on the island and do not want to switch now.

11 Replies
OldTart
Posts: 6523
(@the-oldtart)
Expert
Joined: 8 years ago

All I can add is that people who say you made the wrong Choice are right on the money! I went through months of sheer agony when I switched from dial-up and opted for their DSL. It was one thing after another and I finally ditched them (but got back ALL the monthly fees I'd forked out to them) and switched to Innovative with whom I've had very minor issues but whose techs have been extremely helpful and highly competent on those very few occasions. I would only recommend Choice to someone who I truly disliked.

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A Davis
Posts: 687
(@A_Davis)
Trusted Member
Joined: 12 years ago

good morning old tart!

in the interest of full disclosure, i am a choice customer.

i have not always been happy with the service - but let me mention that i used to work in the internet service industry and i have a fairly good understanding of what it takes to not only bring signal in, but ensure that it lives up to expectations. in a city, it was hard enough to provide steady high-speed signal (i should say "high-er" speed because i don't think we have what i consider "true" high speed available at an affordable price). the broadband initiative is supposed to change that, but that is another topic for another thread. ( http://www.vingn.com/vingn-strategy.aspx )

that being said, i agree that there may be customer service issues and connectivity issues. i am glad you got your funds back - they have always credited me for outages, as does innovative for my telephone outages, which are many because of basic problems in my area. that is the right thing to do once your situation has been confirmed.

i guess i have a problem with anyone who lives on an island decrying any internet service provider, except as it applies to actual bad customer service. an internet service provider supplies signal to the extent that topography, capacity and infrastructure allow. once it's determined that your service turns out to be technically not feasible (tnf), then it's wise for everyone to break ties.

you go to another provider, and hope that in their best-case scenario, you can have satisfaction. you did the right thing.

on an island it's even more challenging as we tangle with nature and the lay of the land. without getting too technical and boring myself and anyone else, i need to say this to anyone wanting high speed internet in the islands - any islands -... keep trying until you find one that can take care of you. don't put up with poor customer service, but i do ask that you consider walking away knowing that they really wanted to serve you in the first place. your ongoing monthly payment represents income for them to run their businesses, pay their employees, and perform all maintenance and upgrades.

the provider i would never use in a million years based on where i am living now, i have nothing but respect for. they'd love my money. they just cannot earn it. at least not now. that could change, but i am happy where i am, with choice internet... and to be honest, i have no reason to leave them, even if offered a lower rate, because i have been very happy with both their tech and customer services.

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OldTart
Posts: 6523
(@the-oldtart)
Expert
Joined: 8 years ago

Good Morning, Anita,

I'm glad you've been happy with Choice. I do understand all the technical difficulties involved in providing such a service but when something is continuously promised but never delivered; when so many platitudes are extended that one reckons there must be an in-house manual containing more than one ever dreamed existed; when the "tech wizard" who makes weekly calls to you to "fix" the problem obviously doesn't know what he's doing and you(techno-dummy of the century) end up suggesting to him what logically might work better (and it does!); when you're spending more time offline than on and missing important emails; well, there's just a whole litany of nonsense which, before it lands you in the nut house, just has to be exorcised. I was so patient, for literally months, that my jaws ached from pleasantly smiling. In my book, I was subjected to the very worst case scenario of bad customer service. I do see your point but in this case it doesn't apply! Cheers!

PS: And I wasn't even needing super high speed internet. That was what Choice promised, not what I asked for, and all the speed I ever got was what I had with dial-up ...

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jayahari
Posts: 5
(@jayahari)
Active Member
Joined: 12 years ago

Hi! May be this info is useful. I called Choice customer service to inquire whether there is any problem with their system. Oh no. There's no problem at all. Our systems are working fine. May be your modem is defective was their response. The system was checked on site by a geek friend who after diagnostics told me that my connection drops out due to EAP failure. The PER (Packet Error Ratio) of 1.25 is very high and probably is the culprit and that I could do nothing about it. Any suggestions welcome?

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