IMO the hospital is a product of it's own demise. Surgical team is awesome, I know first hand.
However, administration and billing is crippled. I have insurance, pre-authorized surgery in March. I have yet to receive a bill from the hospital. How do they expect to earn money if they don't bill out?
Their crippling is absolutely of their own doing! I know for a FACT that they have little or no interest in fixing their Revenue Cycle, at least not to do what is necessary to fix it, by hiring the right people. I have decades of experience with fixing, and completely turning around hospitals Revenue Cycle, and taking troubled hospitals and getting them out of the red. I tried to apply for a job there, and couldn't even get a return phone call, or email! Given the number of people on St. Croix that are on Medicaid/Medicare, there is no reason why they aren't doing better. They need to realize that sometimes the best person for the job isn't a member of their family! And most likely doesn't already work for them.